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SureCritic / Genesis Of Waukesha
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Genesis Of Waukesha

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(32 Reviews)
23
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Score Details

5 stars
84%
4 stars
3%
3 stars
5%
2 stars
3%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
6
Total ReScores™
4.8
ReScore™ Average
23
Net Promoter Score ®

Business Details

Categories
Contact
(262) 547-0031
No Business Hours Provided

Business Hours

* No Time Zone provided
1583 East Moreland Boulevard Waukesha, WI 53186
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(32 Reviews)
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Recent Reviews
Verified Customer
Milwaukee, WI
2021 Genesis Gv80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/24/2022
verified customer Verified Customer
4
Category: Service
Unorganized, no call no show service pickup
My latest oil change service appointment was another disappointing experience. I made the initial appointment through my Genesis profile online. The dealership called me several days later to say that despite the time showing as available online, it was infact not available. So we rescheduled. The day of the rescheduled appointment no one showed up or called. I contacted the service group and they again rescheduled. They showed up for the next appointment and everything went fine but the experience is very disjointed and unorganized. Genesis needs separate dealerships outside of Hyundai and Kia.
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