Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
TOOK 2 MONTHS TO GET A APPOINTMENT
PICKUP AT 9AM -CAME AT 10:20
HORN NOT WORKING- AGREED WITH ME BUT DIDNT FIX IT
CHANGED OIL -BUT DIDNT RESET CAR ( REMINDS ME EVERY DAY
SERVICE REMINDER RESET? NO- REMINDS ME EVERY DAY
TIRES ROTATED- BUT DIDNT CHANGE THE TIRE PRESSURE
DIDNT REPLACE AIR FILTER - SUGGESTED ME TO ( WARRANTY)
MULTI POINT INSPECTION- COULDNT OF IF U DIDNT EVEN CHECK TIRE PRESSURE.
NOT SURE IF THE SERVICE COULD BE ANY WORSE.....
NOW IM DRIVING AROUND IN A CAR THAT NEEDS MORE SERVICE THAN THEY EVEN DID...
SENT A DETAILED LETTER TO GM....ZERO RESPONSE