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SureCritic / Genesis Of West Palm Beach
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Genesis Of West Palm Beach

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(71 Reviews)
65
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Score Details

5 stars
85%
4 stars
6%
3 stars
4%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
34
Total ReScores™
4.8
ReScore™ Average
65
Net Promoter Score ®

Business Details

Categories
Contact
(561) 686-7137
No Business Hours Provided

Business Hours

* No Time Zone provided
2301 Okeechobee Boulevard West Palm Beach, FL 33409
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(71 Reviews)
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Recent Reviews
Verified Customer
Boynton Beach, FL
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
verified customer Verified Customer
9
Category: Service
Great car, generally helpful customer-facing service personnel
Generally great personnel and they do a really good job to try and take care of their customers. Strangely, after my first service, one of my floor mats got switched out and got some other model instead. Went back to have it replaced with the right model mat and had a tire pressure monitor (TPM) to replace at the same time. The whole TPM system is a bit of a mystery since there is no way to reset it as the owner if it happens to flake out (i.e., we didn't have a flat, the TPM just didn't register properly). But replacing a TPM and a floor mat took longer than anything I expected. Just make sure the service personnel provides an estimate when starting your service appointment so you're aware of how to make the best use of your time. Otherwise service is high quality as expected.
ERNIE R. from Genesis Of West Palm Beach responded on 03/02/2022 06:16 AM

THANK YOU 

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