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SureCritic / Genesis Of Western Branch
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Genesis Of Western Branch

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(19 Reviews)
95
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Score Details

5 stars
80%
4 stars
9%
3 stars
5%
2 stars
4%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
2
Total ReScores™
4.5
ReScore™ Average
95
Net Promoter Score ®

Business Details

Categories
Contact
(757) 966-7200
No Business Hours Provided

Business Hours

* No Time Zone provided
3416 Western Branch Blvd Chesapeake, VA 23321
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(19 Reviews)
Write a Review
Recent Reviews
Verified Customer
Suffolk, VA
2019 Genesis G70
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/09/2020
verified customerVerified Customer
Category: Service
Genesis of Western Branch Service has been prompt and professional but problem still exists
Their Service has been prompt and professional. The Valet service and Free maintenance are great. However, my G70 still has a rattle in the sunroof they have been unable to resolve and the "Dark Chrome" continues to water spot and stain. This may be more of a Genesis G70 Quality issue than a dealership issue but hey …. they are marketing and selling these as luxury vehicles at a substantial price. I expect more.
Recommended
STEVE A C. from Genesis Of Western Branch responded on 12/10/2020 01:12 PM

Mr. Boswell,
  Thank you again for taking the time to talk with me.  I will defintally keep you updated with any updates with the sunroof rattle.  Please feel free to recah out to me any time if I can be of any help! and I will have that bottle of cleaner for you on your next visit.

Steve Cook

STEVE A C. from Genesis Of Western Branch responded on 12/10/2020 01:17 PM

thank you again for your time today. I will keep you updated on any changes i hear about that sunroof raattle.  Please feel free to reach out if I can be of any help.  I will have that bottle of cleaner for you on your next visit.

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