Not only was my car buying experience great at Genesis of Westlake. It was great to know that I'm still treated with courtesy and professionalism like a VIP customer when I brought in my Genesis for its first service. I appreciate that a loaner was provided while my car was in service. My service advisor Brenda was great from when I arrived for my appointment to when my car was ready. Genesis of Westlake is 40 minutes away from our home, but I'm more willing to bring our Genesis cars for service at this stand-alone Genesis of Westlake dealership versus a combo Hyundai/Genesis closer to home. The customer service and ownership experience has been on par with what you would expect from a premiere luxury car dealership like Genesis of Westlake.
LAMARR A F. from Genesis Of Westlake responded on 03/15/2022 02:16 PM
Good Afternoon Mr. Jonathan thank you for your great feed back and your business, and score. Brenda and the entire Genesis service team, we appericate you.. have an amazaing day.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer
