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SureCritic / Genesis Of Winston Salem
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Genesis Of Winston Salem

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(20 Reviews)
33
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Score Details

5 stars
74%
4 stars
16%
3 stars
4%
2 stars
3%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
33
Net Promoter Score ®

Business Details

Categories
Contact
(336) 724-2861
No Business Hours Provided

Business Hours

* No Time Zone Provided
1601 Silas Creek Parkway Winston Salem, NC 27127
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(20 Reviews)
Write a Review
Recent Reviews
BH
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Barry H.
Greensboro, NC
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customerVerified Customer
10
Category: Service
Confirmation I bought the right luxury brand!
Bob King Hyundai proves time and time again that I made the right decision leaving Mercedes for my G90 Genisis. It is a superior automobile with every amenity. I love this car so much I'm not sure I will ever sell it. The only thing better than the automobile is the service and George Hazen my service advisor, he is excellent!
BH
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Barry H.
Greensboro, NC
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2021
verified customerVerified Customer
Category: Service
Top Drawer Service
The service department and George Hazen at Genesis Of Winston Salem always go above and beyond to take care of my G90. I'm always impressed by them.
Recommended
MS
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Michael S.
Winston Salem, NC
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
verified customerVerified Customer
Category: Service
Excellent
Excellent
Recommended
BH
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Barry H.
Greensboro, NC
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
verified customerVerified Customer
Category: Service
Top Of The Line Genesis Service
The folks at Genesis of Winston Salem are at the top of their game. I have owned other luxury brand cars and I have been happier with my Genesis G90 than BMW or Mercedes. The G90 is a superior vehicle in every way! I have nothing but great things to say about the Genesis product and Bob King Genesis in Winston Salem.
Recommended
Verified Customer
Mebane, NC
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
verified customerVerified Customer
Category: Service
Quick and Efficient Service
This is a Great place to get a service at. The staff is always friendly and helpful.
Recommended
CK
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Cory K.
Salisbury, NC
2018 Genesis G80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/03/2021
verified customerVerified Customer
Category: Service
Treated my car like a trash car...
Filthy, and only concerned about getting the warranty parts out of my truck to make their claim rather than fix the mess they made. Replaced a window for warranty trim work, never told me this would happen, and as my windows were tinted this was a significant issue. I only found out this was the case when i found the old parts left in my trunk. Left a trim tool in my daughter's booster seat that stabbed her in the leg when she got in the car, and left all four of my doors open in the bodyshop which filled my car full of sanding particulates, removed adhesive, and paint dust.
Not Recommended
SF
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Stephanie F.
Charlotte, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2021
Level of Service
Excellent level of service from start to finish! Will only buy and service our cars from Genesis of Winston Salem even though we live in Charlotte, NC.
Recommended
RA
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Regina A.
Winston Salem, NC
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2021
verified customerVerified Customer
Category: Service
Service maintenance
Service personnel were knowledgeable and friendly. Please with the service.
Recommended
CK
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Cory K.
Salisbury, NC
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021
verified customerVerified Customer
Category: Service
Cory K
Great people committed to building the Genesis luxury brand!
Recommended
Verified Customer
Mebane, NC
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2020
verified customerVerified Customer
Category: Service
Excellent service
Excellent service :

Excellent service, everything went smoothly and I was pleased with their work after I left the service center.
Recommended
Verified Customer
Greensboro, NC
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2020
verified customerVerified Customer
Category: Service
Great Customer Experience
George Hazen the service advisor I always ask for is great, professional, considerate, and very knowledgeable. I'm sold on my G90 and on George!
Recommended
JR
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John R.
Greensboro, NC
2018 Genesis G80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/28/2020
verified customerVerified Customer
Category: Service
service was bad
service was bad
Not Recommended
IC
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Isabel C.
Winston Salem, NC
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2020
verified customerVerified Customer
Category: Service
Again
Please don't ask me to write reviews for you. Why not just pop in and see for yourself? I did not pop in or go in. The car was well cared for, George was excellent, and I have no complaints. I cannot accurately rate the rating area because I have not seen it in some time. My recollection was that it was very basic. Go visit the Lexus waiting area.
Recommended
Verified Customer
Winston Salem, NC
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2020
verified customerVerified Customer
Category: Service
Not a review
This is not a review. I am filling in a questionnaire, not writing a review. The service was fine, and the car has no issues now, and George was especially helpful. Why do people try to make me write reviews?
Recommended
JP
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John P.
Advance, NC
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2020
verified customerVerified Customer
Category: Service
Great staff!
Attention to detail and friendly staff are exception!
Recommended
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