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SureCritic / Genesis Of York
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Genesis Of York

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(31 Reviews)
48
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Score Details

5 stars
77%
4 stars
10%
3 stars
4%
2 stars
3%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores™
5.0
ReScore™ Average
48
Net Promoter Score ®

Business Details

Categories
Contact
(717) 755-2944
No Business Hours Provided

Business Hours

* No Time Zone provided
2425 Industrial Highway York, PA 17402
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(31 Reviews)
Write a Review
Recent Reviews
Verified Customer
Mechanicsburg, PA
2018 Genesis G90
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/11/2021
verified customerVerified Customer
5
Category: Service
Service
Service was completed but vehicle was returned filthy and almost on E. Loaner was expected to have full or close to full tank upon return, which was done. Never been to dealership or had a valet service that returned any of my vehicles uncleaned or gas almost on empty they at least filled to what it was upon return.
Renee E C., Customer Satisfaction Representative from Genesis Of York responded on 11/11/2021 07:44 AM

Thank you very much for the feedback. I apologize for your experience with our service department. Is it possible we could set up a time that you can talk to our Service Manager and discuss it? We take all feedback seriously and use it as a learning tool to help us improve. Please email me Rlau@giambalvo.com to set up a time for a phone call.


Thank you again,

Renee Campbell
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315
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