ReScore Reviews™ (2)
They're a down to earth, friendly, professional team. My daughter comes in from DC to go there.
Thank you Saman and Kieth
Thanks Saman and crew.
Our goal is always to provide exceptional service, on a personal level, at fair prices... and after reading your review it sounds like we fell short this time and for that I'm sorry.
Your review implied 2 things 1) that the BG Chemicals we used were a waste of money & 2) that we are capable of "selected services only ". I'd like to address these seriatim:
1) We must have done a bad job of explaining the benefits of the BG chemicals for your car. I have attached links to explain why we treated your car with the BG chemicals that we used. ESPECIALLY since it's older and goes a long way between services:
https://www.bgprod.com/ catalog/engine/bg-epr-engine- performance-restoration/
https://www.bgprod.com/ catalog/engine/bg-moa- extended-life/#bg-product-1
BG is the exact same chemicals used by the dealer. If you're still not convinced of the benefit of the chemicals to you, then let me know and I am happy to credit your account for half the price we charged you. I'm sure money is not the issue here, but I'm happy to do that above and beyond the $15 discount we already gave you, by honoring a competitors coupon.
2) We may appear to be only a gas station, but we have industry leading technology, equipment and expertise. With the addition of our new location at 719 Walker Road, we now have a team with over 100 years combined experience working on truly ALL makes & models from all eras. There literally is almost nothing that we cannot work on. Mercedes, BMW, Porsche, Audi, Lexus, etc. have by default become an expertise for us over the last 20 years in business (since this is Great Falls & luxury cars are so popular). All this goes to say, we can do more than just a few select services. I hope I do a better job of making you comfortable enough to allow us to do other services for you.
Again, I apologize for adding BG to your car and will make a note NOT to do so in the future unless you ask.
I thank you as always for your business and for taking the time to share your thoughts.