Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

855 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 1 day ago

Reviews


NW
Neville W.
Great Falls, VA
Toyota Venza
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2018
The attention of service on my '09 Venz.
Service.

WC
William C.
Great Falls, VA
Nissan Maxima
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2018 Category: Service
Spoke with William's father. He said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

TS
Todd S.
Virginia
Audi Q7
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2017 Category: Service
Todd said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

NW
Neville W.
Great Falls, VA
Toyota Venza
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/18/2017
'09 Toyoto Venza oil change
Fine. Done very timely for me.

WG
Walter G.
Great Falls, VA
Lexus GX 470
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2017 Category: Service
Walter said the business provides good overall service.
This review was collected via phone interview by Customer Research Inc.

WP
William P.
Great Falls, VA
Cadillac CTS
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2017
mirror replacement
Exxon replaced the broken right hand mirror on my Cadillac CTS a few days ago. with used one. The color did not match the car perfectly. The car, however is 8 years old and I am satisfied to paying $266 rather than about $500 for new one. Bill

TP
Tom P.
Great Falls, VA
Mazda CX-5
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2017 Category: Service
Tom said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

MG
Michael G.
Great Falls, VA
Toyota Corolla
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2017
Emissions and Safety Inspection/Oil Change
Can't make an appointment for safety inspections, but if you get in early enough in the morning it's a good place to go to. Was a little irked because the oil change that was scheduled later in the day took over an hour and a half. Local so will come back.

GW
Grant W.
Great Falls, VA
Ford Explorer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2017 Category: Service
Grant said the staff did a really good job. They were very responsive and they took his calls.
This review was collected via phone interview by Customer Research Inc.

NW
Neville W.
Great Falls, VA
Toyota Venza
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2017
Near me and honest with me so far.
Fine.

MA
Mohamed A.
Sterling, VA
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2017 Category: Service
Mohamed said they provided very good service.
This review was collected via phone interview by Customer Research Inc.

KO
Kevin O.
Reston, VA
Porsche Boxster
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2017 Category: Service
Kevin said the experience was good.
This review was collected via phone interview by Customer Research Inc.

GH
Gail H.
Great Falls, VA
Lexus RX 350
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2017
Replace a battery
The car had a dead battery. The technician was able to jumpstart it, bring it to Exxon and replace the battery without the radio controls etc having to be re-programmed. A very efficient fix.
Saman L., Owner / Operator from Great Falls Exxon responded on 06/14/2017

Thanks for the great review Gail!

Saman Limouee
Owner / Operator
703-759-3367

NW
Neville W.
Great Falls, VA
Toyota Venza
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/09/2017
Venza maintenance
Thought the work was done in a reasonable length of time.

DH
Drew H.
reston, VA
Chevrolet Tahoe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/31/2017 Category: Service
Drew said they were reasonably priced in a timely service.
This review was collected via phone interview by Customer Research Inc.
Saman L., Owner / Operator from Great Falls Exxon responded on 04/08/2017

Thank you! We appreciate you.

Saman Limouee
Owner / Operator
703-759-3367

AA
Amir A.
Great Falls, VA
Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2017 Category: Service
Amir said he went into the business to have the air filter changed and the vehicle is still making a noise.
This review was collected via phone interview by Customer Research Inc.
Saman L., Owner / Operator from Great Falls Exxon responded on 02/17/2017

Hi Amir, 

Thanks for taking the time to leave a review. I'm not sure what noise your car is making, but you should experience nothing but exceptional service, so please bring the car by, at your convenience, for us to listen to & diagnose the noise, at no cost to you.

Thanks again, 

Saman Limouee
Owner / Operator
703-759-3367

JV
Joe V.
Sterling, VA
Infiniti M35
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2017
Friendly staff and excellent service.
I was referred by a friend, so I trust Great Falls Exxon to give me great service at a fair price. There was one mistake made the last time I brought my car there, which was due to miscommunication. I received a free estimate for repairs, but one service person thought the other had quoted me a price when he didn't. So I did not find out what I owed until after the repairs were completed. It was partly my fault for not asking for a quote, before okaying the repairs by text.
Saman L., Owner / Operator from Great Falls Exxon responded on 02/14/2017

Hi Joe,

First of all, thank you for taking the time to leave such a great review, we truly appreciate it and appreciate the trust you place in us.

As the owner, I believe you should never have anything less than stellar service here, and I'm so sorry that wasn't the case recently.

I appreciate the input and will be sure to share with the rest of the team to make sure we keep improving.

We look forward to being of service again soon.



Saman Limouee
Owner / Operator
703-759-3367

JW
Jeff W.
Great Falls, VA
Jeep Grand Wagoneer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2017 Category: Service
Jeff said they were all very nice, helpful, and professional. However, it was a little expensive.
This review was collected via phone interview by Customer Research Inc.

JH
Jan H.
Virginia
Volkswagen EuroVan
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2016 Category: Service
Jan said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

CC
Connie C.
Great Falls, VA
Toyota Sienna
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2016 Category: Service
Connie said they did a good job. They were pleasant and her vehicle was clean when she picked it up. They didn't have the tire she needed and had to order them which was an extra step for her.
This review was collected via phone interview by Customer Research Inc.