ReScore Reviews™ (1)
However, they couldn't remove the engine oil filter during the oil change - so it's a job half-done, but I was still charged for the full "Oil Change" price.
Had to drive to another garage to get the filter replaced, and the other place claimed they had no problem removing that filter.
Sherry, what can I say, no excuses, it sounds like we really dropped the ball this time.
I remember personally taking your call and confusing your car for another that was identical, my fault entirely, sorry.
I can truly appreciate the frustration of having a tow sticker on the car, as you know we somtimes run out of space in our small lot and bleed over into the shopping center lot. Bad luck was that the shopping center happened to put stickers on cars that day.
I assure you we want you experience nothing short of exceptional service and appreciate you taking the time to respond and write a review.
We will strive to do better for you next time and truly appreciate your business.
Owner / Operator
First of all thanks for the business and for the review. I believe you should receive nothing short of exemplary service with us and I apologize that wasn't the case this time.
Thanks also for bringing the car back & giving us a chance to rectify the issues. I'm glad the Check Engine Light was not an issue and I'm glad we were able to pinpoint the issue on the washer fluid reservoir for you; I hope you were happy with the service.
I hope you think of us again the next time you need to service your Jaguar.
Owner / Operator
Hi Kurt, this is Saman, the owner here at Great Falls Exxon. Thank you for your review and for your loyal business, I'm very sorry that you feel our price was high on this repair. My understanding is your vehicle failed inspection, we gave you an estimate for the repairs needed to pass, you approved the repairs and we got the car repaired and inspected on the same day. If you would like to call and discuss it with me, I'd be happy to talk to you personally. I take pride in honest, competent and caring service, and hope that's what you received. Thanks again.
However, I was pleasantly surprised to note that the repairmen had cleaned my car to prepare it for sale.
I'm so sorry for your less than perfect experience. As I explained in our telephone conversation, your reviews and your overall experience are of utmost importance to us.
I'm glad I was able to save you money by advising you which tires to buy online. Our overall goal is to save our client's money while ensuring their vehicle is safe and well maintained.
As such, it appears we did a bad job of communicating the expenses of the other repairs your vehicle needed to pass Safety Inspection. As we discused your vehicle had an exhaust leak in the Catalytic Converter. The fix was to replace the converter. There is also an oxygen sensor, that would cost about $150 in the Catalytic Converter; our choice was to either replace the Oxygen sensor at the same time as the Cat for an additional $150 (parts, no extra labor) or try to remove your Oxygen Sensor that was rusted & seized into your old Cat. To save you money: we soaked the Oxygen sensor in a penetrant lube & managed to save & reuse your old sensor, thus saving you the addidiotional $150. We sourced an aftermarket Catalytic Converter for you & finished the entire job, including the tire install & the oil change for less than the price of the part from the dealer (which would be $956 for the cat only).
Again, I thank you for you business and for your time on the phone in allowing me to explain our position. Apologies again for any misunderstanding. We look forward to being of service to you in the future.