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Green Drop Garage

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(30 Reviews)
-100
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average
-100
Net Promoter Score ®

Business Details

Categories
Contact
(503) 236-7767

Business Hours

Mon
8:30 AM - 5:30 PM
Tue
8:30 AM - 5:30 PM
Wed
8:30 AM - 5:30 PM
Thu
8:30 AM - 5:30 PM
Fri
8:30 AM - 5:30 PM
Sat
10:00 AM - 4:00 PM
Sun
closed
* Pacific Time (Us & Canada)
1417 Se 9th Ave Portland, OR 97214
Green Drop Garage's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(30 Reviews)

AS
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Aimes S.
Portland, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/27/2023
0
Almost totaled my truck
After getting my oil changed, I noticed a lot of oil in my driveway. I took it into Green Drop Moreland to check for a leak and they said other than the ‘expected buildup’, they didn’t see anything. Next day, my oil and engine light go on. I call to ask what type of oil they used and explained my situation. All the front desk guy had to say was a dismissive comment to make sure we use this expensive type of oil they used when refilling my engine. Not the time to brag about your oil when you might have ruined my engine, buddy.

Later that day, I check under the truck myself. Once I took the plates off, I noticed oil had sprayed everywhere and my oil filter came right off after rotating it an inch to the left.

I call the front desk guy again…saying as a manager, I would want to know in case there’s a pattern of this happening. (Replacing engines isn’t cheap!) Again, no apology or ‘thank you for bringing this to our attention’. Thankfully I was proactive and caught the problem myself but they would have totaled my engine and refused to own up to it based on the poor customer service I received.

I’m okay with mistakes, but if you’re not trying to solve the problem WITH me when we see one, then you aren’t a reliable mechanic shop.

MH
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Maddie H.
Portland, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/28/2022
0
WILDLY overcharged, with a weak answer as to why.
Summary: They will try to charge you more than double what any other shop will. They will take advantage of you if you don’t know much about cars.

I originally went to Green Drop because my car was making a lot of noise. They told me the day I brought it in what was wrong and how much it would cost to fix. I brought it back a couple days later to get the problem fixed. They told me it would likely be done before the end of the day. It was done two days later. While they were fixing the original problem, they found a code from the engine light telling them cylinder 4 was misfiring. I asked how much it would cost to fix that, and they told me before they could say anything they would need to run a $160 diagnostic test. It seemed steep, but because I knew the problem could be serious I didn’t want to drive it to another shop. I told them to go ahead and run their test. It took them five days to do it. Then, they come back and tell me it is my spark plugs and ignition coils, and that it would be an additional $947 to make the repair. That’s over a thousand dollars for the diagnosis and repair for a simple spark plug/ignition coil repair on a 2011 prius. They wanted to charge me $572.56 for 4 ignition coils and $94.60 for 4 spark plugs, in addition to $280 for labor. 4 OEM ignition coils from almost any other shop add up to anywhere between $300-400. Spark plugs are $10. They claimed the job would take two hours, accounting for the $280 for labor, but when I called around and looked online, I discovered the job should take only an hour even with a novice mechanic. I looked at the numbers for my exact car. When I asked why they were charging me twice what other shops would for parts and labor, they told me, “We have bills to pay and a shop to run.” So do the other shops offering these parts and services for half the price. I took my car to another shop. They were able to look at my spark plugs within 15 minutes of my arriving (for free), compared to Green Drop’s $160 and 5 day wait. They also had the job done in less than an hour (remember Green Drop tried to sell it for 2 hours) and charged me less than half what Green Drop tried to. I never believed the stereotype that car shops will take advantage of you if it looks like you don’t know anything about cars. Green Drop proved me wrong. Do not go to this shop if you don’t have someone with you who knows about cars. They will take everything they can.

VG
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Valerie G.
Portland, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/04/2021
0
same problem not fixed 5 times
I hate to leave a bad review- but the quality of repair was dismal at best. I had my brake calipers changed on my 2010 Tucson. Less than 6 months later the brakes went out- brake pedal to the floor, no brakes. I managed to get the car across town to them and they repaired it under warranty....the same thing continued to happen over and over - 5 times in one year (and it's only sep) This is a serious safety issue!!! On top of that they keep replacing the defective part with a part from the same manufacturer and it continues to be defective. I know this is not an installation issue, but it is insanity for them to keep performing the same repair and using defective parts that put me and my children at risk.
I have taken my car elsewhere for repair and will be cancelling my membership- my and my children's safety deserve better.

CG
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Courtney G.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2019
Honest mechanics really DO exist!
Green Drop Garage is simply AWESOME! I first went to the SE 9th location because the check engine light was on in my old Honda and I had already been to no less than 5 other different mechanics, all of whom charged me for expensive work that did not solve the problem before finally admitting they were stumped and couldn't help me. (?!) Then I encountered Mike McMillen at Green Drop, who made it his mission to get me a correct diagnosis. Mike is the Dr. House of cars, let me tell you! He did not give up until he found what was wrong and treated me with more empathy and respect than any other mechanic I have ever encountered. He was open, honest and beyond fair when the problem was finally discovered and the issue was found to be fatal to the car. I've never seen a more caring or capable mechanic than Mike and I am eternally grateful for his help and understanding with my unfortunate vehicle situation.
Fast forward one year - I just bought another used car and didn't even think of bringing it anywhere but Green Drop for my pre-purchase inspection. The inspection was thorough and detailed and enabled me to negotiate a fantastic deal on the car. I now go to the Moreland location, where every employee is as open, honest and fair as at the SE 9th location and the work they do is equally impeccable.
Green Drop is not the cheapest garage out there, but it's VERY fair and you get every bit of the quality you pay for so it is WORTH IT. No overpriced BS that your car doesn't even need like at most mechanics in town. The staff treats you with respect and gladly explains everything without a hint of condescension. They give upfront quotes ahead of time and understand monetary restraints and will help you prioritize to get the most out of your budget. I signed up for their Car Care Plan which will save me lots of money in the long run. I HIGHLY recommend Green Drop Garage for all your service needs! I know I won't be going anywhere else ever again!
Recommended

JG
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Jan G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2011
verified customerVerified Customer
Alignment
Reasonable rates and fast work. And now my car runs better than ever on top of the engine rebuild I just had them do. Awesome!
Recommended

JG
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Jan G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2011
verified customerVerified Customer
Yes they can rebuild it:)
So happy to find out I have the best Subaru mechanic in Portland, and in an eco-friendly garage to boot. My 1989 Subaru Loyale is running like new again since replacing both heads on my engine plus the gasket. I almost feel guilty;). Highly recommend. Rock on guys- Jan
Recommended

AJ
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Amy J.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2011
verified customerVerified Customer
Honest, efficient service
Green Drop Garage schedules you for an appointment, finds the problem, and gets you out. I trust them professionally and like them as people.
Recommended

AY
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A-Li Y.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2011
verified customerVerified Customer
Come Here
Admittedly I know nothing about cars so I'm at a horrible disadvantage when I go to get my car fixed/oil changed. The anxiety over whether I am going to get "bullied" into a car fix that I really don't need begins as soon as I make the appointment. I've been looking for years for a car shop where I feel I can trust the staff. I've finally found "The One". Not only is the staff super friendly but they are patient and take the time to explain what needs to be repaired and why and how soon repairs should be done, but they use terminology that I can understand. I also appreciate how they have embraced technology. Thank you for letting me book my oil change on-line. I love the email reminders for car maintenance. The best car shop I've ever come across!
Recommended

SL
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Scott L.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2011
verified customerVerified Customer
Oil Change
quick and easy. Gave some recommendations on work that needs to be done but they weren't pushy about it. Will definitely be back!
Recommended

ED
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Edgar D.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2011
verified customerVerified Customer
Not just an Oil Change
Came in to get an oil change and left with a free spark plug and cable. These guys were great fast and honest. Hard to find nowadays.
Recommended

DC
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Dan C.
Portland, OR
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/11/2011
verified customerVerified Customer
Good overall
Got an oil change. Registered the appointment online. Pleasant, easy, quick. Not the best customer-service experience of my life, but nothing bad to report either.

The eco-friendly concept and message of the garage is important enough to me that I would keep coming back and would recommend to a friend.
Recommended

RL
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Roger L.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2011
verified customerVerified Customer
You guys were great
Just went in for an oil change, but you guys were thorough, fast and gave me good advice about other options. I'll be back.
Recommended

EB
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Emily B.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2011
verified customerVerified Customer
oil change and subsequent repairs
I took my car in for an oil change and appreciated the option to schedule an appt online. The staff was friendly and helpful and the service performed in a timely fashion. Some repairs were recommended which I undertook - easy to get an appt to come back and once again very friendly and helpful staff. Easy location to access as well.
Recommended

MB
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Mark B.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2011
verified customerVerified Customer
Brake Job
As usual, final bill lower than estimate.
Recommended

BS
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Barry S.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2011
verified customerVerified Customer
Great
Green Drop did a great job with my car.
Recommended

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