Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

398 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 2 days ago

Reviews


FP
FRANK P.
Fayetteville, NC
Kia Rondo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018
They had a few glitches, but they took care of me in an extremely professional way, outstanding service, I highly recommend them, I will be back. Well done Harrells.
Awesome people, awesome service, extremely professional. We had some glitches but they took care of me. Thanks guys. I will be back. This was my first visit but was a terrific one.

KL
Kenneth L.
Fayetteville, NC
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Kenneth said the facility did a good job and he plans on continuing to use them.
This review was collected via phone interview by Customer Research Inc.

CB
Carolyn B.
Fayetteville, NC
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Carolyn said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

HP
Horace P.
Fayetteville, NC
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Horace said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.

JW
Joseph W.
Fayetteville, NC
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Spoke with Joseph's daughter. She said they had a good overall experience with the business. They are still having some issues with the front passenger's side tire, so they will have to bring the vehicle back in to have the staff check it out.
This review was collected via phone interview by Customer Research Inc.

SW
Shandarika W.
Autryville, NC
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Shandarika said they did a great job.
This review was collected via phone interview by Customer Research Inc.

DB
DOUG B.
Fayetteville, NC
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
Close by and they were quick to get me in and out.
Robert and the staff were very pleasant and professional and seemed to appreciate my business and I really enjoyed talking with them and was very pleased at the great customer service they provided. I intend to bring my other cars in very soon and have already referred them to friends.

Thanks
Doug Brisson

JB
Jonathon B.
Fort Bragg, NC
Volkswagen Routan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Jonathon said the business provided excellent service.
This review was collected via phone interview by Customer Research Inc.

TS
Trevor S.
El Paso, TX
Nissan Altima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2018 Category: Service
Trevor said the employees provided friendly customer service. They knew what they were doing.
This review was collected via phone interview by Customer Research Inc.

HA
Holly A.
Fayetteville, NC
Chevrolet Impala
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/02/2018 Category: Service
Spoke with Holly's husband. He said the business did not provide him with accurate services. The work that was done on their vehicle was not done properly and had to be repaired at a separate facility.
This review was collected via phone interview by Customer Research Inc.

DB
Donna B.
Stedman, NC
GMC Envoy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Donna as the staff are professional and as nice as could be, they treat her very well. She went in for an oil change, and they checked out her tires for her as well because she got a nail in one of them.
This review was collected via phone interview by Customer Research Inc.

NC
NEILL C.
Fayetteville, NC
Buick Enclave
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018
1st Time Customer
I needed an inspection and was in a hurry. I had driven by this place several times, but today I took a chance. I'm glad I did. I got my inspection and was in and out in no time. Friendly staff and a GREAT experience!

DM
David M.
Fayetteville, NC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
David said the staff is great and did the work in a timely manner. He stated the vehicle had a safety issue and the business took care of it immediately, and he couldn't have asked for better. Josh and Robie were fantastic. They went above and beyond.
This review was collected via phone interview by Customer Research Inc.

MW
Monty W.
Fayetteville, NC
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Monty said his experience was really good and everything is good so far. He dealt with Josh, and he made sure to check everything. He called him up and kept him updated, and he fixed everything.
This review was collected via phone interview by Customer Research Inc.

AC
Anthony C.
Fayetteville, NC
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Anthony said the business's service was good.
This review was collected via phone interview by Customer Research Inc.

GW
GREG W.
Hope Mills, NC
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018
Professional trust worthy service!
Fast courtious service. You don't have to worry about them ripping you off fixing something that is not broke. Very knowledgeable mechanics. They will go out of their way to get you back on the road.

DE
Deven E.
East Laurinburg, NC
Cadillac CTS-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Deven said she did not have to wait long at all for service. The staff were courteous and let her know what was going on with her vehicle.
This review was collected via phone interview by Customer Research Inc.

EG
Eugine G.
Fayetteville, NC
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Eugine said they went over and beyond and he will continue to bring all his vehicles there.
This review was collected via phone interview by Customer Research Inc.

JK
John K.
Fayetteville, NC
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
John said he has been a long time loyal customer.
This review was collected via phone interview by Customer Research Inc.

LK
Larry K.
Fayetteville, NC
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Spoke with Tayna. She said everyone was very professional and nice. The price she was charged was more reasonable than any other facility she had been to.
This review was collected via phone interview by Customer Research Inc.