Reviews
RE
RICHARD E.
Fayetteville, NC
Buick LaCrosse
Verified Customer
Great service
My car was serviced quickly. I was treated courteously.
Recommended
DA
DANNY A.
Fayetteville, NC
GMC Sierra 1500
Verified Customer
Service to my truck
Never have to schedule to get the work done. Walk in and get it done. People are friendly and professional.
Recommended
SF
Sean F.
Fayetteville, NC
Dodge Pickup
Verified Customer
Sean said the service was fine.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Lumberton, NC
Land Rover Range Rover Evoque
Verified Customer
They were personable and professional. Service done in timely manner
I had a state inspection and the service was perfect. I was in and out in a timely manner. I was so pleased with the way everything was handled from beginning to out the door.
Thank you.
Thank you.
Recommended
MH
Maggie H.
Fayetteville, NC
Kia Sportage
Verified Customer
Maggie said she had a front end alignment done on her vehicle. They had to leave their vehicle at this repair facility to be aligned and then return.
Recommended
This review was collected via phone interview by Customer Research Inc.
DM
Durwood M.
Fayetteville, NC
Lincoln Navigator
Verified Customer
Durwood said that he took his vehicle to them and after they were finished with it the check engine light came back on. He took the vehicle back and they told him that they had put the wrong plugs in the vehicle.
This review was collected via phone interview by Customer Research Inc.
Kevin T. from Harrells Auto Service Owen responded on 11/06/2018
The vehicle was brought in on 08/14/2018. You requested a tune-up at a reasonable price. We quoted you non-OEM Spark Plugs and EGR. 2 month later you returned with the check engine light on and we offered to replace your sparks plugs and give you credit for the non-OEM spark plugs, but you declined. We also recommended replacing the coil pack on the cylinder showing a misfire, but again you declined the parts and repairs. We also did not charge you anything for the 2nd visit and diagnosis. Harrell's can not be held responsible for declining parts and other parts failing.
BF
BAILEY F.
Fayetteville, NC
Hyundai Equus
Verified Customer
Did good job.the job was done in a timely manner
5 star
Recommended
CB
Carl B.
Hope Mills, NC
Chevrolet Silverado 1500
Verified Customer
Spoke with Betty. She said the business is very good, Jesse was really good and she would recommend the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
SM
Sharon M.
Fayetteville, NC
Toyota Corolla
Verified Customer
Sharon said they were excellent.
Recommended
This review was collected via phone interview by Customer Research Inc.
LC
Lanny C.
Fayetteville, NC
Ford F-150
Verified Customer
Lanny said they do a great job and they are timely.
Recommended
This review was collected via phone interview by Customer Research Inc.
RS
ROBERT S.
Fayetteville, NC
Honda CR-V
Verified Customer
Prompt courteous service
Robert and Josh always take great care of me. They let me know of things that need attention with the correct level of urgency and safety concern.
Recommended
EW
Evelyn W.
Fayetteville, NC
Toyota Camry
Verified Customer
Evelyn said the business does excellent work. They go above and beyond to fix her vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
KH
Kyle H.
Forest Grove, OR
Jeep Cherokee
Verified Customer
Kyle said they were very helpful and gave him resources to get his problem fixed, even if they couldn't do it.
Recommended
This review was collected via phone interview by Customer Research Inc.
LH
Leon H.
Fayetteville, NC
Ford Explorer
Verified Customer
Leon said the service is excellent and he is a long time customer.
Recommended
This review was collected via phone interview by Customer Research Inc.
CP
Carolyn P.
Fayetteville, NC
Honda CR-V
Verified Customer
Carolyn said she was pleased with the way she was treated.
Recommended
This review was collected via phone interview by Customer Research Inc.
AB
ANGELA B.
Parkton, NC
Lexus IS 300
Verified Customer
Fast and Friendly
They were prompt with my scheduled appointment.
Recommended
KH
Karen H.
Fayetteville, NC
GMC Yukon XL
Verified Customer
Karen said the staff was very professional and the service was timely.
Recommended
This review was collected via phone interview by Customer Research Inc.
CB
Chikalard B.
Wilmington, NC
Mitsubishi Eclipse
Verified Customer
Chikalard said his key came apart for the remote and he told them that when he brought it in. The mechanic charged him $110 to tell him he needed to have to the key put back on the remote. He stated he is living check to check, and he doesn't feel that was right. The facility was nice and clean. Everyone was nice and friendly.
Recommended
This review was collected via phone interview by Customer Research Inc.
Kevin T. from Harrells Auto Service Owen responded on 09/27/2018
Good morning Mr. Chikalard, upon review of your Repair Order, the vehicle came in and it was requested: "CUSTOMER STATES THE VEHICLE WILL NOT START CHECK AND ADV". When a vehicle will not start, out technicians must perform several routine diagnostics checks to see exactly what the problem is. Our standard fee for diagnosing these type of repairs, is the amount you paid. I am very sorry you feel like the amount you paid is too much for diagnosing your vehicle, but this is a standard fee at shops in the area.
Verified Customer
Raeford, NC
BMW 3 Series
Verified Customer
Great Service
The staff is very helpful they got me in and out love this place !
Recommended
JT
Jason T.
Spring Lake, NC
Nissan Versa
Verified Customer
Jason said they did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.