Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

443 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review about 1 month ago

Reviews


LC
Lanny C.
Fayetteville, NC
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Lanny said the business's staff did a good job and everyone is a pleasure to work with. He stated he always recommends them.
This review was collected via phone interview by Customer Research Inc.

DC
Debra C.
Fort Bragg, NC
Jeep Grand Cherokee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/13/2018 Category: Service
Debra said they did a diagnostic on her vehicle and never called her back with the results. She called them and they told her there was a nail in her tire but they couldn't fix it because the balancer wasn't working.
This review was collected via phone interview by Customer Research Inc.

VH
Vincent H.
Fayetteville, NC
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Vincent said they were very decent, did what the said they were going to do and finished when they said they would.
This review was collected via phone interview by Customer Research Inc.

AS
Anthony S.
Garland, NC
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Anthony said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

BE
BRUCE E.
Hope Mills, NC
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018
Customer service is outstanding.
Outstanding service from the moment you walk in the building. Josh at the front desk always gives you his utmost attention. The entire crew is to be commended.

AG
Akele G.
Fayetteville, NC
Chevrolet Sonic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Akele said the business is very professional.
This review was collected via phone interview by Customer Research Inc.

WS
William S.
Fayetteville, NC
Nissan Pathfinder
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/20/2018 Category: Service
William said his customer service experience was not enjoyable, He said the front service advisor had a matter-of-fact attitude for everything and he said he felt the man had no customer service experience at all. He stated he will not be going back to this location.
This review was collected via phone interview by Customer Research Inc.

WR
WENDY R.
Fayetteville, NC
Ford Fiesta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Professional service as always
Very knowledgeable mechanics. Many thanks

RE
RICHARD E.
Fayetteville, NC
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Great service
My car was serviced quickly. I was treated courteously.

DA
DANNY A.
Fayetteville, NC
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Service to my truck
Never have to schedule to get the work done. Walk in and get it done. People are friendly and professional.

SF
Sean F.
Fayetteville, NC
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Sean said the service was fine.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Lumberton, NC
Land Rover Range Rover Evoque
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
They were personable and professional. Service done in timely manner
I had a state inspection and the service was perfect. I was in and out in a timely manner. I was so pleased with the way everything was handled from beginning to out the door.

Thank you.

MH
Maggie H.
Fayetteville, NC
Kia Sportage
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2018 Category: Service
Maggie said she had a front end alignment done on her vehicle. They had to leave their vehicle at this repair facility to be aligned and then return.
This review was collected via phone interview by Customer Research Inc.

DM
Durwood M.
Fayetteville, NC
Lincoln Navigator
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/31/2018 Category: Service
Durwood said that he took his vehicle to them and after they were finished with it the check engine light came back on. He took the vehicle back and they told him that they had put the wrong plugs in the vehicle.
This review was collected via phone interview by Customer Research Inc.
Kevin T. from Harrells Auto Service Owen responded on 11/06/2018

The vehicle was brought in on 08/14/2018. You requested a tune-up at a reasonable price. We quoted you non-OEM Spark Plugs and EGR. 2 month later you returned with the check engine light on and we offered to replace your sparks plugs and give you credit for the non-OEM spark plugs, but you declined. We also recommended replacing the coil pack on the cylinder showing a misfire, but again you declined the parts and repairs. We also did not charge you anything for the 2nd visit and diagnosis. Harrell's can not be held responsible for declining parts and other parts failing. 


BF
BAILEY F.
Fayetteville, NC
Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Did good job.the job was done in a timely manner
5 star

CB
Carl B.
Hope Mills, NC
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Spoke with Betty. She said the business is very good, Jesse was really good and she would recommend the business.
This review was collected via phone interview by Customer Research Inc.

SM
Sharon M.
Fayetteville, NC
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Sharon said they were excellent.
This review was collected via phone interview by Customer Research Inc.

LC
Lanny C.
Fayetteville, NC
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Lanny said they do a great job and they are timely.
This review was collected via phone interview by Customer Research Inc.

RS
ROBERT S.
Fayetteville, NC
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
Prompt courteous service
Robert and Josh always take great care of me. They let me know of things that need attention with the correct level of urgency and safety concern.

EW
Evelyn W.
Fayetteville, NC
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Evelyn said the business does excellent work. They go above and beyond to fix her vehicle.
This review was collected via phone interview by Customer Research Inc.