Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

377 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 7 days ago

Reviews


JH
JOHN H.
Fayetteville, NC
Toyota Prius
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018
Quick Service cleaning facility
Quick Service in a clean facility

GG
GREG G.
Fayetteville, NC
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018
Honest shop
I’ve been taking my 2005 Wrangler here for about a year. I was having the Jeep “Death Rattle” in the front end. They changed the sway bar and fixed the problem. They also completely caught me up on scheduled maintenance at a great price and changed the rear main seal for less than expected. I brought a set of five Mickey Thompson tires and steel wheels. They quickly installed as if I bought the wheels/tires from them.

The trip two weeks ago was to fix what I thought to be the rear main seal. They could have easily dropped the transmission again and charged as such. They did not. They inspected first and diagnosed as a head gasket, went back to my vehicle history to find they previously changed the rear main. Cleaned up the leak, dropped in due, ran it, cleaned it up again and saved me $500.

Now, here’s what I’d like to walk out of the shop with. I’d like a copy of my vehicle repair history and a list of recommended future repairs. Maybe some folks don’t care that much, but I am driving a paid off 2005 with only 85,000 miles and want to stay ahead of any catastrophic failures.

JH
Jon H.
Raeford, NC
Ford Expedition
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Jon said the business completed his vehicle maintenance in a quick manner. The staff never have to work on the same issue twice.
This review was collected via phone interview by Customer Research Inc.

JP
JOHN P.
Fayetteville, NC
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018
Impressed!
As I looked for decent and affordable assistance for my 2003 BMW I found Harrells and I'm very impressed. Found a great environment, clean (hard to happen on places like this.. just shows how they care about everything) very polite people... and the mechanic that worked on my car explained is very knowledgeable. Service has been more than tested and was great! Strongly recommend this location for our area and surroundings. They are quick and didn't receive the no sense faces I usually get at other places. Thanks guys!

JT
Jim T.
Fayetteville, NC
GMC S15 Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Jim said, this business did everything he asked them to do.
This review was collected via phone interview by Customer Research Inc.

DW
Donald W.
Fayetteville, NC
Chevrolet Camaro
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Donald said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

ME
Madison E.
Fayetteville, NC
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Madison said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

RO
Robert O.
Fort Bragg, NC
Ford
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Robert said the business did great work on his vehicle. All of the maintenance was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

DH
Dezmond H.
Fayetteville, NC
Toyota Prius
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Dezmond said he had a great experience at the business, he got what he needed, and the staff provided good service.
This review was collected via phone interview by Customer Research Inc.

TC
Tiffany C.
Fayetteville, NC
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Tiffany said that the staff at the facility are really great and helpful. John stayed after closing so she could return for him to reset a light. They are awesome.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Hope Mills, NC
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018
Professional Service
Dealership quality at an affordable price and the people are courteous and professional

JS
John S.
Hope Mills, NC
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
John said they did a good job and he didn't have any issues.
This review was collected via phone interview by Customer Research Inc.

DJ
DON J.
Fayetteville, NC
GMC Sierra 3500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2018
Friendly
I felt the manager worked with me to do only what was absolutely needed and no add one

TD
Trenton D.
Hope Mills, NC
GMC Envoy XL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Trenton he was greeted as soon as he walked through the doors and they were friendly. They were eager to help him. The service was fantastic and quick.
This review was collected via phone interview by Customer Research Inc.

AN
ANGELA N.
Dunn, NC
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
Professional
They did an oil change after 5pm even though they close at 5:30. They took the time to let me know of a few other things that needed to be done in the near future. I was out by 5:45. Great customer service!

KH
KELSEY H.
Fayetteville, NC
Scion tC
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
Awesome service
Called with questions and staff was very helpful and they had my car ready very quickly

SK
SUSHMA K.
Fayetteville, NC
Acura MDX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
Excellent
Very professional and excellent customer service

RL
Ronlad L.
Fayetteville, NC
Volkswagen Passat Sedan
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2018 Category: Service
Ronlad said the business charged him too much for 2 hours of service.
This review was collected via phone interview by Customer Research Inc.

EP
Elisa P.
Fayetteville, NC
Chrysler Town & Country LWB
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Elisa said they had her vehicle ready, she's very satisfied with the job and she's very pleased.
This review was collected via phone interview by Customer Research Inc.

BM
Benny M.
Yonkers, NY
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Benny said he recommends this facility.
This review was collected via phone interview by Customer Research Inc.