Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

417 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 1 day ago

Reviews


Verified Customer
Raeford, NC
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Great Service
The staff is very helpful they got me in and out love this place !

JT
Jason T.
Spring Lake, NC
Nissan Versa
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Jason said they did a good job.
This review was collected via phone interview by Customer Research Inc.

CN
Christopher N.
Clinton, NC
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Christopher said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Fayetteville, NC
Buick Roadmaster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Your employees listen.
Your employees treat us & our mode of transportation as if we are important & they try to make only needed suggestions. In other words, not do unnecessary work to up the bill but do neccessary work to keep our transportation working properly.

VT
VANCE T.
Fayetteville, NC
Toyota Sequoia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Great Trustworthy Service
Great customer service. I always feel a since of confidence bringing my car to Harrells. Everyone there is very trustworthy and good at what they do. My car was fixed same day and is running great!

BF
BAILEY F.
Fayetteville, NC
Kia Optima
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/05/2018
It too over and hour to get oil change with two people in front of u.
It took to long for simple oil change.

BL
Betty L.
Fayetteville, NC
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Betty said the staff took her to her house and picked her back up. They were done an hour earlier than she expected. Her brakes seem to be ok now.
This review was collected via phone interview by Customer Research Inc.

RK
Ronald K.
Fayetteville, NC
Kia Soul
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Ronald said that the service was excellent at this business. He would recommend them.
This review was collected via phone interview by Customer Research Inc.

RS
RONNELL S.
Fayetteville, NC
Nissan cube
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018
Friendly staff and very professional
Love the severces

RH
Robert H.
Adams, TN
Ford Bronco
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Robert said this business provided a great service on his vehicle.
This review was collected via phone interview by Customer Research Inc.

DM
DONNA M.
Fayetteville, NC
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2018
Respectful Service
I have been a customer of Harrells for a number of years. I am always pleased with the respect and low-key approach the staff offers for the services provided.

RP
Rebecca P.
Clinton, NC
Chevrolet Malibu
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/18/2018 Category: Service
Spoke with Kim. He said he took his vehicle to the business. He stated it seems liked they fixed his vehicle and they didn't fix it. He took it back 2 times. They didn't do anything to the vehicle and it cost him $703. He passed by and he was on the phone with the staff, and they told him they were working on his vehicle and it was not true, his vehicle was parked outside.
This review was collected via phone interview by Customer Research Inc.

JD
Jessica D.
Aberdeen, NC
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Jessica said this business was just fantastic. It was the best experience at an automotive facility in her life.
This review was collected via phone interview by Customer Research Inc.

RM
Robbie M.
Fayetteville, NC
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Robbie said Joshua was courteous. The employees were very nice.
This review was collected via phone interview by Customer Research Inc.

WR
WENDY R.
Fayetteville, NC
Ford Fiesta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018
Friendly and knowledgeable staff
I brought my car here for the NC inspection and oil change. Friendly service was provided. They knew I had work commitments and were able to drop me off and pick me back up again at no charge. I would recommend this garage to my friends and family.

DE
Dayquan E.
Parkton, NC
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Dayquan said the staff at the business were professional and got everything done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

EJ
ERNEST J.
Fayetteville, NC
Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018
Oil change etc.
Fast efficient reliable service. Very friendly and helpful.

LB
Linda B.
Fayetteville, NC
Volkswagen Eos
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Linda said the service was excellent ,prompt and on time. They were able to find the problem. She was well pleased.
This review was collected via phone interview by Customer Research Inc.

DD
David D.
Fayetteville, NC
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Spoke with David's wife. She said the staff were friendly and very quick, they were able to get her new tires right away.
This review was collected via phone interview by Customer Research Inc.

FP
FRANK P.
Fayetteville, NC
Kia Rondo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018
They had a few glitches, but they took care of me in an extremely professional way, outstanding service, I highly recommend them, I will be back. Well done Harrells.
Awesome people, awesome service, extremely professional. We had some glitches but they took care of me. Thanks guys. I will be back. This was my first visit but was a terrific one.