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Richard S.

Westminster, MD

07/26/2023

Category: Service

Dealership with No Integrity

If it were possible to give negative stars, I would. What this dealership lacks is the one thing you want most from any business, especially a business where you are going to spend $30,000 of your hard earned money, and that is INTEGRITY. Without integrity, you can’t TRUST anything this dealership says. I live in Maryland, 5 ½ hours from this dealership. I saw a vehicle we had been looking for and it seemed perfect. I contacted them last Thursday, 7/20, and the salesman, Mike, contacted me right back. By Friday morning he had sent me pictures and I had filled out the finance paperwork and agreed to buy the vehicle. It still needed to be “certified” but he assured me it would be moved to the front of the line and would be ready for delivery at 9:30 this morning. I got to work making a hotel reservation for Tuesday Night, last night, and took off work yesterday and today to go up Tuesday, spend the night, and buy the vehicle Wednesday morning. In addition, I had to rent a vehicle, one way, from Maryland to New York, where I would have to turn it in. Monday came and I got a text from Mike saying that the water pump was bad and wanted to know if I could move to the following Wednesday. I explained I could not and if the car wasn’t going to be ready just to refund my $1,000 and I would find something else. He came back 20 minutes later and told me that “his GM ASSURED him that the vehicle would be ready Wednesday morning.” He also told me that the GM was sending someone to pick up the part. I told him that, if it would help out, that we could make the appointment a little later Wednesday but that I had to be on the road Wednesday. I changed my appointment time to 1 PM. I rented my car Tuesday, drove 5 ½ hours and checked into the hotel, asking for a late checkout since my appointment wasn’t until 1 PM. I woke up and sat around until it was time to return the rental car and take an Uber to the dealership. I returned the car and was walking out when I got a text from Mike that there were more problems with the vehicle. Immediately after the text, I received a call from one of the managers at the dealership, telling me that they had now found the front radar wasn’t functioning and that the parts would not be in for a couple days, but that they were currently installing the water pump!! If someone was going to get the water pump MONDAY, why was it just being installed Wednesday?!! I told him that they knew since last Friday I was coming up today, with many arrangements made, and asked why they had not found this problem Friday or Monday, thus saving me the long trip and hassle. He said “he can’t help when a car breaks.” Un hello, that’s not the problem here. The problem is that they didn’t have the car completely gone over, after having all day Friday and Monday to do it, or they would have found that problem too. Now I would not be able to buy the vehicle. What would a dealership with integrity done?They would have profusely apologized and offered to at least reimburse me for the rental cars and the hotel. Did he do that? Nope he said sorry we will be happy to give your $1,000 back. Wow, thanks!!! You are giving me my own $1,000 back after making me take 2 days off work, drive 11 hours in 2 days, rent a car twice and pay for a hotel room!! Gee thanks. This dealership has no integrity. I know crap happens, and that’s what he is going to get on here and say. We didn’t know, blah blah blah. But it’s what you do about that crap, AFTER YOU HAVE ASSURED A CUSTOMER THE VEHICLE WILL BE READY AND TO COME UP, that really matters. Shame on this dealership, and shame on anyone who thinks they can trust this dealership or anything they say.

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