Heritage Body and Frame Pond Springs

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1038 Reviews

95% Would Recommend
Latest Review over 1 year ago
Review for Heritage Body and Frame Pond Springs
Gilberto R. on 07/20/2012
Recommended badge inactive Recommended
Verified badge inactive Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"This place is a nightmare"
They took two weeks to fix my truck
Every time they called me to pick it up it was unacceptable they jerked me around send the adjuster lowballed me the whole time I finally had enough I found the leather seat with black gunk on all over they tried to tell me it was already there
I would not recommend this place to my worst enemy
Service Date: 07/19/2012
Review Created: 07/20/2012 01:50 PM
Jason B. at Heritage Body and Frame Pond Springs responded on 07/20/2012
The customer is correct, we did take longer on his vehicle.. The customer also refused to pick up his vehicle due to rock chips that were not related to his claim. We, out of courtesy, re did the parts with the UNRELATED rock chips to appease the customer. This was the reason for the delay. The "gunk" what ever it was wiped off with a damp rag. We also did not charge the customer for the additional Buff work he requested, even though the work was performed. Again in effort to show we were doing our part to meet his expectations. I feel we went the extra mile to please this customer, but unfortunately when some one is complaining about unrelated preexisting damage, it does make it hard to be satisfied.