If you are looking for the best in Hyundai vehicle service and maintenance, "Huffines has it!"If you are looking for the best in Hyundai vehicle service and maintenance, "Huffines has it!"
I recently took my vehicle to Huffines to have the paint looked at after taking a survey Where I noted the problems with the paint on my 2023 Hyundai Kona. I was contacted by HMAUSA instructed to make to make an appointment with the closest dealership. I had to wait 30 days to get an Appointment with Huffines where I thought I would be treated well since I had been a loyal customer to that dealership. But I was NOT treated like a valued customer, the service advisor treated me very dismissively as though I didn’t know what I was talking about at all when I said the paint was thin on my car and chipping easily. There are places on my car you can see that the paint is very thin where the primer can be seen through the paint.
I was supposed to have an appointment with the Service Manager to get a recommend to have the body shop look at the paint per HMAUSA. I never made it that far, the service advisor that didn’t know anything about why I was there looked at the paint on my car for LESS than FIVE minutes. I was told by him that the paint chipping off this easily is normal. Should it be normal? I don’t think so. The car is barely over two years. With the service advisors assessment Hyundai has denied warranty. Huffines Hyundai didn’t even give me the courtesy of having a professional knowledgeable person look at my car. I have been a loyal customer at Huffines and to Hyundai with a total of three vehicles! And I was scheduled to buy another one. However, I will never buy another Hyundai and I will change dealership since the service and the way the people treat you at Huffines has gone down vastly. My first experience was with a 2008 Hyundai at that time the service was above excellent. And now it’s dropped to below horrible. You have to wait a long for an appointment and then be treated poorly during your service at Huffines. At this point, I would not make any recommendation to purchase or have anything serviced at Huffines or buy a Hyundai. I now have to now fill out all sorts of paperwork with the BBB auto line because of that service advisors less than five minute assessment. The question I have is; did the dealership have knowledge of the paint issues and sell it to me anyway? Also, the car was a 2023 right after Covid when vehicles were hard to get maybe the paint was accidentally rushed? The paint is thinnest in the door jams near the hinges and on a painted window frame inside of the car. But the dealership did not take the time to really look at my car. They simply dismissed me and scooted me along and said sorry not our problem.
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I was supposed to have an appointment with the Service Manager to get a recommend to have the body shop look at the paint per HMAUSA. I never made it that far, the service advisor that didn’t know anything about why I was there looked at the paint on my car for LESS than FIVE minutes. I was told by him that the paint chipping off this easily is normal. Should it be normal? I don’t think so. The car is barely over two years. With the service advisors assessment Hyundai has denied warranty. Huffines Hyundai didn’t even give me the courtesy of having a professional knowledgeable person look at my car. I have been a loyal customer at Huffines and to Hyundai with a total of three vehicles! And I was scheduled to buy another one. However, I will never buy another Hyundai and I will change dealership since the service and the way the people treat you at Huffines has gone down vastly. My first experience was with a 2008 Hyundai at that time the service was above excellent. And now it’s dropped to below horrible. You have to wait a long for an appointment and then be treated poorly during your service at Huffines. At this point, I would not make any recommendation to purchase or have anything serviced at Huffines or buy a Hyundai. I now have to now fill out all sorts of paperwork with the BBB auto line because of that service advisors less than five minute assessment. The question I have is; did the dealership have knowledge of the paint issues and sell it to me anyway? Also, the car was a 2023 right after Covid when vehicles were hard to get maybe the paint was accidentally rushed? The paint is thinnest in the door jams near the hinges and on a painted window frame inside of the car. But the dealership did not take the time to really look at my car. They simply dismissed me and scooted me along and said sorry not our problem.