Reviews
DC
Dakota C.
Tyler, TX
Honda Civic Si
Verified Customer
Dakota said that he didn't look at the charges and the diagnostics were not what it was supposed to be.
This review was collected via phone interview by Customer Research Inc.
Billy H. from Hughes Automotive responded on 12/06/2018
Thank you for the time to review. The diagnostic charge was a minimum one hour charge for the diagnosis of a blown head gasket on the Honda. That is standard charge when no repairs other than diagnostics are performed. Thank you for your business and let us know if we can help you with your repair!
Billy
JT
Joshua T.
Tyler, TX
Dodge Pickup
Verified Customer
Joshua said it was pretty good and he didn'ty really have an problems, but it took a little while. He said when he broke down at the parts store he called this business to ask if he could purchase the part there and have this business install it. They told him no, that they would sell him the part themselves and then warranty the work. It took 45 minutes for the part to show up and it was from the same parts store that this business refused to let him purchase the part from himself. It was a $130 part but this business charged him $330, which means they charged him for 2 hours of labor when it only took them 30 minutes to install.
This review was collected via phone interview by Customer Research Inc.
Billy H. from Hughes Automotive responded on 11/19/2018
Our mistake for getting you done quickly while you waited. I will not happen again.
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