ReScore Reviews™ (3)
We did neglect to reset the oil change interval to what the customer desired and apologize for that. The wiper incident was from 6/21/2019 and the cabin filter incident was from 2/12/19, with the previous owner. We strive to assist the customer in every way but on this visit, unfortunately dropped the ball concerning the oil change reminder
Somewhat confused. We repaired the vehicle for several hundred dollars less than the customer was expecting to pay when she arrived. We also provided a shuttle ride to her home (over 30 miles away) I have emailed the customer to discuss, but haven't heard back.
Researched for customer and found that vehicle was here for just under 2 hours for an oil service and a factory recall. Also did a market study and determined that Hyundai of Brunswick is less expensive than the local Express Lube or Master Lube
contacted customer by email. no response yet. Pulled DMS records and confirmed that customer was only here 1 hour and 19 ,imutes as opposed to the 3 hours he mentioned in the survey.
Emailed customer and expressed our apology for not being able to accommodate him on that date, and also explained that an appointment is always recommended.