Hyundai of Bedford

Write a review
440-439-0700
Directions

Overview

Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5rating 4.46
4.5

( 1218 Reviews )

5 star
69%
4 star
15%
3 star
7%
2 star
3%
1 star
4%

ReScore Reviews™ (27)

ReScore
Overall Rating 3.8518489/5Overall Rating 3.8518489/5Overall Rating 3.8518489/5rating 3.8518489rating 3.8518489
Original
Overall Rating 2.11111/5Overall Rating 2.11111/5rating 2.11111rating 2.11111rating 2.11111
88% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews

JJ
Julian J.
Cleveland, OH
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Great Service
Had my car serviced, Vanessa was very nice and provided clear details and the price of the repair, what was wrong with the car, and if I wanted for them to go ahead and repair it that day. Thank You so much! Julian
Recommended
DAN D. from Hyundai of Bedford responded on 11/14/2019

Thank you for taking time to complete our survey. We appreciate your feed back.

SG
Stanley G.
Columbus, OH
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019
topnotch salesmanship
Recently saw an excellent deal for a used Toyota on HoB website; Kaitlyn and Nick provided photos and info beyond ad. Drove up from Columbus, Nick had car ready for inspection and test drive; went out of his way to provide everything we needed to know to make a good decision; very courteous and helpful. Thank you!
Recommended
DAN D. from Hyundai of Bedford responded on 11/11/2019

Thank you for taking time to complete our survey. We appreciate your feed back.

TJ
Tieast J.
Maple Heights, OH
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Awesome service
Excellent service.
Recommended
DAN D. from Hyundai of Bedford responded on 11/08/2019

Thank you for taking time to complete our survey. We appreciate your feed back.

LR
Lakisha R.
Maple Heights, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Hyundai is AMAZING !!
I have dealt with different dealerships but Hyundai makes me feel at home. They explain everything to you. They makes sure they read over everything with you. And they have best customer service ever. I am so happy to be apart of the Hyundai family. I have a sonata and it’s the best running car I ever had !!
Recommended
DAN D. from Hyundai of Bedford responded on 11/07/2019

Thank you for taking time to complete our survey. We appreciate your feed back.

Verified Customer
Cleveland, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
💥💥💥
Always love the service department
Recommended
DAN D. from Hyundai of Bedford responded on 11/01/2019

Thank you for taking time to complete our survey. We appreciate your feed back.

Verified Customer
Twinsburg, OH
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Hyundai service department
Oil change, tire rotation and 15 point check was done quick and thorough. The waiting time was not long. Great customer service.
Recommended
DAN D. from Hyundai of Bedford responded on 10/30/2019

Thank you for taking time to complete our survey. We appreciate your feed back.

WY
William Y.
Bedford, OH
2019 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019 Category: Service
18 12743431
Excellent worker
Recommended
DAN D. from Hyundai of Bedford responded on 10/27/2019

Thank you for taking time to complete our survey. We appreciate your feed back.

Verified Customer
Cleveland, OH
2012 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2019 Category: Service
No comment
No comment
Recommended
DAN D. from Hyundai of Bedford responded on 10/24/2019

Thank you for taking time to complete our survey. We appreciate your feed back.

AK
Annette K.
Brookpark, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
FRIENDLY SERVICE STAFF
EVERYTHING WAS GREAT AND MY CAR WAS COMPLETED IN A TIMELY MANNER DUE TO THE AMOUNT OF REPAIRS COMPLETED.
Recommended
DAN D. from Hyundai of Bedford responded on 10/22/2019

Thank you for taking time to complete our survey. We appreciate your feed back.

MJ
Melissa J.
Warrensvl Hts, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019 Category: Service
Great Service
Top notch service!
Recommended
DAN D. from Hyundai of Bedford responded on 10/09/2019

Thank you for taking time to complete our survey. We appreciate your feed back.

SC
Samantha C.
Cleveland, OH
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019 Category: Service
Very Professional and Friendly Staff
Very Professional and Friendly Staff
Recommended
DAN D. from Hyundai of Bedford responded on 10/09/2019

Thank you for taking time to complete our survey. We appreciate your feed back.

LJ
Lois J.
Cleveland, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
QUICK SERVICE
as all ways the service was great, short time spent waiting. THANK YOU!
Recommended
DAN D. from Hyundai of Bedford responded on 10/09/2019

Thank you for taking time to complete our survey. We appreciate your feed back.

JC
Jeffery C.
Northfield, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
Great as usual
Annette and the rest of the staff did a great job once again during my service visit. Always friendly, always explains what I need done, and never a long wait. The new waiting area is very spacious and comfortable also.
Recommended
DAN D. from Hyundai of Bedford responded on 10/07/2019

Thank you for taking time to complete our survey. We appreciate your feed back.

Verified Customer
Cleveland, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2019 Category: Service
Excellent service
Always fast and efficient. Reasonable pricing
Recommended
DAN D. from Hyundai of Bedford responded on 10/02/2019

Thank you for taking time to complete our survey. We appreciate your feed back.

Verified Customer
Cleveland, OH
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/01/2019 Category: Service
Service Declined
The service hasn't improved. It seems like there are less techs and not enough loaner cars if they need to keep the car. I am not pleased. The new building is nice but I prefer not to spend all day waiting in said building.
Recommended
DAN D. from Hyundai of Bedford responded on 10/02/2019

I'm sorry to hear that your last service visit was so poor. I'd like to discuss it with you. Thank you for your feedback. 

Dan DiVincenzo
Parts and Service Director
Hyundai of Bedford
440-439-0700 Ext. 2321

LF
Linda F.
Cleveland, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2019 Category: Service
Time crunch
On time for 1pm appt to cover 3 recalls, replace drive shaft piece under warranty and inspect for damage to under carriage from running up over a curb. Was told this would be a 3 hour appt. Was closer to 4.5 hours. Probably not uncommon for this amount of work; I just was not prepared for additional time.
Recommended
DAN D. from Hyundai of Bedford responded on 09/30/2019

Thank you for taking time to complete our survey. We appreciate your feed back.

JF
James F.
Warrensvl Hts, OH
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2019 Category: Service
Excellent service
I will return to Bedford Hyundai.
Recommended
DAN D. from Hyundai of Bedford responded on 09/27/2019

Thank you for taking time to complete our survey. We appreciate your feed back.

RC
Robert C.
Cleveland, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/24/2019 Category: Service
Ok
N/a
Recommended
DAN D. from Hyundai of Bedford responded on 09/25/2019

I'm sorry to hear that your last service visit was so poor. I'd like to discuss it with you. Thank you for your feedback. The best way to reach me is by my personal cell. 330-350-1806


Dan DiVincenzo
Parts and Service Director
Hyundai of Bedford
440-439-0700 Ext. 2321

KH
Karyn H.
Northfield, OH
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
EXCELLENT Service Department staff.
Both professional and people skills make every Service visit an enjoyable experience. Everyone -- Service, Sales, Accounting staff -- make a genuine effort to express interest in returning customers.
Recommended
DAN D. from Hyundai of Bedford responded on 09/22/2019

Thank you for taking time to complete our survey. We appreciate your feed back.

DAN D. from Hyundai of Bedford responded on 09/22/2019

Thank you for taking time to complete our survey. We appreciate your feed back.

Verified Customer
Northfield Center Township, OH
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Friendly & Fast
Done on time and quick check out process. All items were explained
Recommended
DAN D. from Hyundai of Bedford responded on 09/19/2019

Thank you for taking time to complete our survey. We appreciate your feed back.