Hyundai of Bedford

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440-439-0700
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Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5

(1,360 Reviews)
5 star
71%
4 star
14%
3 star
6%
2 star
2%
1 star
4%

ReScore Reviews™ (60)

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
89% Would Recommend
100% Business Response
Latest Review 10 days ago

Reviews

SB
Samuel B.
Maple Heights, OH
2020 Hyundai Tucson
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2021 Category: Service
customer satisfaction
they reach out to resolve an issue and make sure service is what one would expect.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/06/2021 Category: Service
no comment
there is no need to complain or criticize nothing is going to happen
Recommended
DD
DAN D., Parts and Service Director from Hyundai of Bedford responded on 04/06/2021

I'm sorry to hear that your last service visit was not 5 star quality for you. I'd like to discuss it with you personally. Thank you for your time answering our survey. We appreciate your feedback. The best way to reach me is by my personal cell. 330-350-1806

Dan DiVincenzo
Parts and Service Director
Hyundai of Bedford
440-439-0700 Ext. 2321

DD
DAN D., Parts and Service Director from Hyundai of Bedford responded on 04/06/2021

Thank you for the the positive review ! It was a pleasure helping you service your vehicle. 

Thanks !! The Team at Hyundai of Bedford

Verified Customer
Valley View, OH
2020 Hyundai Sonata
Verified Customer
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2021 Category: Service
Appreciate the attempt to make it right
I appreciate the phone call to make the situation right after my subpar experience. It made me feel a lot better.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/30/2021 Category: Service
Are appointments really appointments?
If I schedule an appointment for an oil change, in no way should it take 3 hours to be completed. That is absolutely unacceptable, plain and simple.
DAN D., Parts and Service Director from Hyundai of Bedford responded on 03/30/2021

I'm sorry to hear that your last service visit was not 5 star quality for you. I'd like to discuss it with you personally. Thank you for your time answering our survey. We appreciate your feedback. The best way to reach me is by my personal cell. 330-350-1806

Dan DiVincenzo
Parts and Service Director
Hyundai of Bedford
440-439-0700 Ext. 2321

JV
Julie V.
Valley View, OH
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2021 Category: Service
Smooth visit
The staff and facility did a wonderful job with service.
Recommended
DD
DAN D., Parts and Service Director from Hyundai of Bedford responded on 03/28/2021

Thank you for the the positive review ! It was a pleasure helping you service your vehicle. 

Thanks !! The Team at Hyundai of Bedford

CE
Carlos E.
Streetsboro, OH
2019 Hyundai Tucson
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021 Category: Service
Fast, convenient and effective.
I was trying to find a place to quickly service my car an this place allowed me to schedule it on line easily. The service was completed on a timely manner.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/27/2021 Category: Service
Fast and convenient
I needed quick service to my car and this location allowed me to schedule my appointment quickly. The service was good.
Recommended
DD
DAN D., Parts and Service Director from Hyundai of Bedford responded on 03/27/2021

I'm sorry to hear that your last service visit was not 5 star quality for you. I'd like to discuss it with you personally. Thank you for your time answering our survey. We appreciate your feedback. The best way to reach me is by my personal cell. 330-350-1806

Dan DiVincenzo
Parts and Service Director
Hyundai of Bedford
440-439-0700 Ext. 2321

MY
Marachelle Y.
Cleveland, OH
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021 Category: Service
The people
They treat us like family, they go out of their way to make us happy, they don't let us leave until they know we are satisfied that's like family.
Recommended
DD
DAN D., Parts and Service Director from Hyundai of Bedford responded on 03/27/2021

Thank you for the the positive review ! It was a pleasure helping you service your vehicle. 

Thanks !! The Team at Hyundai of Bedford 

Verified Customer
Akron, OH
2020 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2021 Category: Service
Nice staff
Nice staff, vending machines, tv
Recommended
DAN D., Parts and Service Director from Hyundai of Bedford responded on 03/23/2021

Thank you for taking time to complete our survey. We appreciate your feed back.

SB
Stephen B.
Lyndhurst, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021 Category: Service
Service with a smile
Had the computer fixed through a recall. Arrived early, taken in immediately. Service was done quickly. Service advisor extremely nice.
Recommended
DD
DAN D., Parts and Service Director from Hyundai of Bedford responded on 03/18/2021

Thank you for taking time to complete our survey. We appreciate your feed back.

TW
Toni W.
Cleveland, OH
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2021 Category: Service
Continued excellence in service
I purchased my vehicle at this dealership 8 years ago. I have had my car serviced only here in that time.
My car continues to run very well, and services received have kept it in great condition.
I will purchase my next car here as well.
Recommended
DD
DAN D., Parts and Service Director from Hyundai of Bedford responded on 03/14/2021

Thank you for taking time to complete our survey. We appreciate your feed back.

LM
Loretta M.
Cleveland, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2021 Category: Service
Service
Good Service at a beautiful place
Recommended
DD
DAN D., Parts and Service Director from Hyundai of Bedford responded on 03/10/2021

Thank you for taking time to complete our survey. We appreciate your feed back.

Warrensvl Hts, OH
2017 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/06/2021 Category: Service
Discourteous and damaged my vehicle
I purchased my vehicle from this dealership almost 4 years ago. Over the pat year, I have received phone calls, text messages, emails, and snail mail asking me to sell my car back to them. I asked to be removed from the mailing list to no avail. During my recent service appointment, the service advisor hit another car with my car. The dealership offered to “fix” my damaged bumper instead of replacing it. Not worth my time. They were totally unresponsive and lied about contacting me to set up my body work. I am done with this dealership. Love my Hyundai though.
DAN D., Parts and Service Director from Hyundai of Bedford responded on 03/06/2021

I'm sorry to hear that your last service visit was not a 5 star quality for you. I'd like to discuss it with you personally. This is the first time that I'm hearing that you were trying to reach me. Your feedback is very important to us. The best way to reach me is by my personal cell. 330-350-1806. I will reach out to you Monday morning. I truely apologize for this inconvenience to you. Rest asured that we will make this wright for you.

Dan DiVincenzo
Parts and Service Director
Hyundai of Bedford
440-439-0700 Ext. 2321

WH
Wanda H.
Aurora, OH
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021 Category: Service
5 star service
Lindsay is amazing to work with
Recommended
DD
DAN D., Parts and Service Director from Hyundai of Bedford responded on 03/05/2021

Thank you for taking time to complete our survey. We appreciate your feed back.

Verified Customer
Cleveland, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021 Category: Service
service dept. is excellent
no problem making appointment, service staff is friendly
Recommended
DAN D., Parts and Service Director from Hyundai of Bedford responded on 03/05/2021

Thank you for taking time to complete our survey. We appreciate your feed back.

NY
Naimah Y.
Warrensvl Hts, OH
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021 Category: Service
Great Service
I receive good customer service whenever I need to have my vehicle serviced. My salesman checks with me to make sure that everything is going ok..
Recommended
DD
DAN D., Parts and Service Director from Hyundai of Bedford responded on 03/04/2021

Thank you for taking time to complete our survey. We appreciate your feed back.

Verified Customer
Cleveland, OH
2021 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2021 Category: Service
Customer service
The customer service was everything I was greeted by all of the workers
Recommended
DAN D., Parts and Service Director from Hyundai of Bedford responded on 03/02/2021

Thank you for taking time to complete our survey. We appreciate your feed back.

DAN D., Parts and Service Director from Hyundai of Bedford responded on 03/02/2021

Thank you for taking time to complete our survey. We appreciate your feed back.

DR
Dejuanna R.
Maple Heights, OH
2021 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2021 Category: Service
Bedford
Good service with fixing my recall. Employees stayed in contact with me.
Recommended
DD
DAN D., Parts and Service Director from Hyundai of Bedford responded on 02/26/2021

Thank you for taking time to complete our survey. We appreciate your feed back.