Hyundai of Bedford

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440-439-0700
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Overview

Overall Rating 4.44/5Overall Rating 4.44/5Overall Rating 4.44/5Overall Rating 4.44/5rating 4.44

1054 Reviews

5 star
69%
4 star
15%
3 star
6%
2 star
3%
1 star
4%

ReScore Reviews™ (23)

ReScore
Overall Rating 3.9565204/5Overall Rating 3.9565204/5Overall Rating 3.9565204/5rating 3.9565204rating 3.9565204
Original
Overall Rating 2.04348/5Overall Rating 2.04348/5rating 2.04348rating 2.04348rating 2.04348
88% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews

TM
tom m.
Independence, OH
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/15/2019
Dont buy a car here
Don't waste your time coming to this dealership!!! They are unorganized and waste your time. Made a deal couldn't find car, wasted 11/2 hours, told to come back, did wasted 11/2 hour second time to be told cant find car again??? Wasted over three hour and then never even got a call back. Called one last time and the sales rep "Chuck" can be heard talking bad about costumers and said he sick of complaints??? If they were a reputable dealer they probably wouldn't get complaints!!

First time in my life I've seen somebody willing to give them monay and cant figure it out!!

Called on 2 different days and asked for General Manager, told he is not available??
DAN D. from Hyundai of Bedford responded on 01/15/2019

I'm sorry to hear about your poor experience you had. I will have a sales manager reach out to you.
Thank you.

Dan DiVincenzo
Parts and Service Director
Hyundai of Bedford

RC
Robert C.
Cleveland, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
accurate, timely and professional
Service Department is timely and professional in getting our cars in and out for service.
Recommended
DAN D. from Hyundai of Bedford responded on 01/14/2019

Thank you for taking our survey. We appreciate your positive feedback.

CF
Christine F.
Solon, OH
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/14/2019 Category: Service
Walt
Customer facilities were terrible and dangerous for an older person. Due to my mobility problems I would not return until the new facility is completed.
Would not recommend to a senior customer.The employees are excellent but the facilities dangerous!
DAN D. from Hyundai of Bedford responded on 01/14/2019

Thank you for taking the time to take our survey. I left a message on your answering machine to discuss your last service visit. I'd like to discuss it with you.
Thank you.

Dan DiVincenzo
Parts and Service Director 
Hyundai of Bedford
440-439-0700 ext. 2320

Verified Customer
Northfield, OH
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Excellent Service.
Excellent attention to and delivery of Service requested. Received and observed courteous customer care in addressing questions/confusion.
Recommended
DAN D. from Hyundai of Bedford responded on 01/14/2019

Thank you for taking our survey. We appreciate your positive feedback.

MW
Margie W.
Bedford Heights, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Polite, courteous, and respectful
I like dealing with people who are kind and thoughtful of you when you come to their place of business. Being polite and courteous does bring customers back.
Thanks!
Recommended
DAN D. from Hyundai of Bedford responded on 01/12/2019

Thank you for taking our survey. We appreciate your positive feedback.

DR
Daisy R.
Solon, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Service Department
I always receive timely service when I’m there

Employees are always courteous
Recommended
DAN D. from Hyundai of Bedford responded on 01/08/2019

Thank you for taking our survey. We appreciate your positive feedback.

GW
Garth W.
Cleveland, OH
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
The Best Service
They are professional, on time, efficient and thorough. Simply put, they provide outstanding service! Thank you HOB
Recommended
DAN D. from Hyundai of Bedford responded on 01/07/2019

Thank you for taking our survey. We appreciate your positive feedback.

Verified Customer
Wickliffe, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2019 Category: Service
Courteous Staff.
Vehicle was ready within estimated time frame. During my visit I noticed a customer come to the service desk with a request for a repair. Although this customer had no appointment their request was acknowledged. This customer was back on the road in forty-five minutes.
Recommended
DAN D. from Hyundai of Bedford responded on 01/07/2019

Thank you for taking our survey. We appreciate your positive feedback.

TA
Timothy A.
Oakwood Village, OH
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/03/2019 Category: Service
the temporary waiting room could have been better. I had to go out in the rain to get to the restroom.
I will wait until all the work is completed
Recommended
DAN D. from Hyundai of Bedford responded on 01/03/2019

Thank you for you honest feed back. Sorry for the discomfert of the waiting area. It will all be over soon. 

Dan DiVincenzo
Parts and Service Director
Hyundai of Bedford
440-439-0700 ext. 2320

DR
Debra R.
Maple Heights, OH
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
Headlights
The attention my salesman and service gave me in regards to my headlights in changing my headlight blub was an improvement for me being able to see better at night.
Recommended
DAN D. from Hyundai of Bedford responded on 01/01/2019

Thank you for taking our survey. We appreciate your positive feedback.

DH
Donna H.
Euclid, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2018 Category: Service
Great experience
I leased a 2017 Elantra last year, with fair credit and no funds. One year later my credit has greatly improved and I enjoy driving a brand new car. I had my first oil changed that I paid for and it went fine.
Recommended
DAN D. from Hyundai of Bedford responded on 12/31/2018

Thank you for taking our survey. We appreciate your positive feedback.

LP
Louis P.
Cleveland, OH
2018 Hyundai Elantra Gt
Verified Customer
ReScore Review™
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2018 Category: Service
This dealership is responsive to the customer's experience
I had some issues with my last service visit.
The dealer's representative called me and we discussed my issues, and it looks like they will be resolved.
They are sensitive to customer concerns.
Thank you very much
Recommended
Original Review
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/21/2018 Category: Service
Dealership is under construction & in Chaos -- Be aware
Just be aware that this dealership is under construction and expect your service experience to be "different". I would not recommend getting your car serviced there until construction is completed
DAN D. from Hyundai of Bedford responded on 12/22/2018

I'm sorry to hear that your last service visit was not great. I will reach out to you to discuss your last visit to see how we can make this right for you. 

Dan DiVincenzo 
Parts and Service Director 
Hyundai of Bedford
440-439-0700
ext. 2320

DC
Denise C.
Middlebrg Hts, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Customer service I always get the best service when I go there. I have always received good service especially from Annette Konrad.
I have only used the service department so I would highly recommend to friends.
Recommended
DAN D. from Hyundai of Bedford responded on 12/21/2018

Thank you for taking our survey. We appreciate your positive feedback.

FM
Francis M.
Beachwood, OH
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018
Nick Kerney
Nick was a gentleman
Recommended
DAN D. from Hyundai of Bedford responded on 12/20/2018

Thank you for taking our survey. We appreciate your positive feedback.

BS
Brittani S.
Solon, OH
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018
Great Service with Reggie
My car sales representative was Reggie, I actually came in just to look at what the dealership had to offer because I've purchased from this dealership before. Reggie was kind, knowledgeable and fun to work with. He made the car buying experience more pleasurable than it would normally be. I told Reggie what kind of car I wanted (and I am pretty picky) he found the car on the lot and of course I fell in love with the vehicle. He worked with the sales managers to get me the best interest rate and deal on my car. I am pleased and would recommend him and the dealership if your looking for a vehicle!
Recommended
FA
Friedman A.
Bedford Heights, OH
2005 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018 Category: Service
Great service
Employees doing their best through tough remodeling
Recommended
DAN D. from Hyundai of Bedford responded on 12/17/2018

Thank you for taking our survey. We appreciate your positive feedback.

BP
Beth P.
Solon, OH
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018
Excellent Sales Service by Kent
Kent Neville provided excellent customer service when we recently purchased a VW Jetta wagon. He even came into work on his day off to help us acquire the car. He was very professional and knowledgeable.
Recommended
DAN D. from Hyundai of Bedford responded on 12/17/2018

Thank you for taking our survey. We appreciate your positive feedback.

JK
Judy K.
Seven Hills, OH
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Tire pressure light
I said that my tire pressure light was on to two people. It is still on. Not sure why they did not check it.
Recommended
DAN D. from Hyundai of Bedford responded on 12/15/2018

Thank you for the positive feed back. I apologize that your tire light is still on. I will have a staff member reach out to you to that issue corrected.

Dan DiVincenzo
Parts and Service Director 
Hyundai of Bedford
440-439-0700 ext. 2320

LJ
Lois J.
Cleveland, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
EASY AS SUNDAY MORNING
MAKE AN APPOINTMENT, GET TO APPOINTMENT, GREETED WITH A SMILE , PAPER WORK READY TO SIGN, TAKE KEYS, GET COFFEE, WATCH TV, SIGN PAPERS, YOUR CAR IS READY!
THAT IS HOW IT SHOULD WORK AND DOES WORK AT HYUNDAI OF BEDFORD, THANKS TO THE CARING STAFF IN THE SERVICE DEPARTMENT.
Recommended
DAN D. from Hyundai of Bedford responded on 12/14/2018

Thank you for taking our survey. We appreciate your positive feedback.

JB
Josephine B.
Cleveland, OH
2018 Hyundai Kona
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/12/2018 Category: Service
People are nice
Needs better commmunication
Recommended
DAN D. from Hyundai of Bedford responded on 12/13/2018

Josephine, I'm sorry to hear that you didn't have a good experience on your last service visit. I'd like to reach out to you to discuss the events. Thank you for your time.

Dan DiVincenzo
Parts and Seervice Director 
Hyundai of Bedford
440-439-0700 ext. 2320