Hyundai of Bedford

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440-439-0700
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Overview

Overall Rating 4.44/5Overall Rating 4.44/5Overall Rating 4.44/5Overall Rating 4.44/5rating 4.44

1148 Reviews

5 star
69%
4 star
15%
3 star
7%
2 star
3%
1 star
4%

ReScore Reviews™ (26)

ReScore
Overall Rating 3.9615392/5Overall Rating 3.9615392/5Overall Rating 3.9615392/5rating 3.9615392rating 3.9615392
Original
Overall Rating 2.11538/5Overall Rating 2.11538/5rating 2.11538rating 2.11538rating 2.11538
88% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews

DM
Debra M.
Macedonia, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2019 Category: Service
Oil Change
No issues with the service, I was told it would take about an hour and that was accurate. I'm not crazy about the greasy finger prints left on the hood and steering wheel but overall, no problems with the service.
DAN D. from Hyundai of Bedford responded on 06/22/2019

Thank you for taking time to take the survey. We appreciate your feed back. I'm sorry to hear about the condition of your vehicle. You can stop up anytime for us to clean your vehicle.

Dan DiVincenzo
Parts and Service Director
Hyundai of Bedford

PS
Patricia S.
Wickliffe, OH
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2019 Category: Service
Oil change
I was disappointed in the fact that a sticker showing when next oil change was due and they did not reset the number of miles until next
Oil change.
Recommended
DAN D. from Hyundai of Bedford responded on 06/20/2019

Thank you for taking time to take the survey. We appreciate your feed back. 

Verified Customer
Kent, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Love the workers
The service advisors are amazing and the services are affordable, prompt, and they actually do the work to go above and beyond
Recommended
DAN D. from Hyundai of Bedford responded on 06/19/2019

Thank you for taking time to take the survey. We appreciate your feed back.

AJ
Amy J.
Pleasant Hills, PA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/16/2019 Category: Service
Terrible Repair
My vehicle was worse after repair. No care at all for customer and family.
DAN D. from Hyundai of Bedford responded on 06/20/2019

I'm sorry to hear that your last service visit was so poor. I'd like to discuss it with you. Thank you for your feedback.

Dan DiVincenzo
Parts and Service Director
Hyundai of Bedford
440-439-0700 Ext. 2321

JF
Johnette F.
Maple Heights, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2019 Category: Service
Friendliness
Excellent service
Recommended
DAN D. from Hyundai of Bedford responded on 06/17/2019

Thank you for taking time to take the survey. We appreciate your feed back.

Verified Customer
Pepper Pike, OH
2006 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/16/2019 Category: Service
cannot review
Did not have car serviced
DAN D. from Hyundai of Bedford responded on 06/17/2019

I'm sorry to hear that your last service visit was so poor. I'd like to discuss it with you. Thank you for your feedback.

Dan DiVincenzo
Parts and Service Director
Hyundai of Bedford
440-439-0700 Ext. 2321

LJ
Lois J.
Cleveland, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Tell Me Something Good
My car is driven a lot. So I must maintain the health of my car. I feel confident that the needs for my car will be addressed. The points of inspection helps to keep the car in great condition.
THANK YOU
Recommended
DAN D. from Hyundai of Bedford responded on 06/12/2019

Thank you for taking time to take the survey. We appreciate your feed back.

Verified Customer
Bedford, OH
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Long Wait
Service good, but long wait for repairs.
Recommended
DAN D. from Hyundai of Bedford responded on 06/11/2019

Thank you for taking time to take the survey. We appreciate your feed back.

BW
Brian W.
Cleveland, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/07/2019 Category: Service
Customer service and etiquette is lacking
From sales to service customer service could be much better.
DAN D. from Hyundai of Bedford responded on 06/08/2019

I'm sorry to hear that your last service visit was so poor. I'd like to discuss it with you. Thank you for your feedback.

Dan DiVincenzo
Parts and Service Director
Hyundai of Bedford
440-439-0700 Ext. 2321

Verified Customer
Cleveland, OH
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Wonderful service
Always fast efficient and courteous
Recommended
DAN D. from Hyundai of Bedford responded on 06/07/2019

Thank you for taking time to take the survey. We appreciate your feed back.

DM
Debra M.
Macedonia, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2019 Category: Service
OK Dealership...
I understand the new building is still coming together and there is some disorganization. My buying experience happened while they were still waiting to move into the new building so things were a bit confusing. I've been in for two service visits and wasn't thrilled. I'm hoping what I've experienced so far isn't indicative of the way they operate. I will reserve judgment for now until the move is complete and everything is up and running.
Recommended
DAN D. from Hyundai of Bedford responded on 06/05/2019

I'm sorry to hear that your last service visit was so poor. I'd like to discuss it with you. Thank you for your feedback.

Dan DiVincenzo
Parts and Service Director
Hyundai of Bedford
440-439-0700 Ext. 2321

JC
Jill C.
Chagrin Falls, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/04/2019 Category: Service
Always got car back in under an hour before the move
Too long of a wait with mi explanation or apology
DAN D. from Hyundai of Bedford responded on 06/05/2019

I'm sorry to hear that your last service visit was so poor. I'd like to discuss it with you. Thank you for your feedback.

Dan DiVincenzo
Parts and Service Director
Hyundai of Bedford
440-439-0700 Ext. 2321

LP
Louise P.
Northfield, OH
2019 Hyundai Santa Fe X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
efficient, professional service. Clean, comfortable service area. Excellent complementary car wash
overall excellent
Recommended
DAN D. from Hyundai of Bedford responded on 06/04/2019

Thank you for taking time to take the survey. We appreciate your feed back.

JA
Jean A.
Beachwood, OH
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019 Category: Service
Service Professionals Make it Happen!
I bought Hyundai Santa Fe in 2014 after owning 4 Subarus. My service experience over time is what will lead me to buy another Hyundai. Annette and the service team overall is genuinely attentive to my service needs, welcoming when I come for service and great with attention to detail. She always checks for coupons and provides the information I need to maintain my vehicle. The Service Professionals at Hyundai of Bedford is at the center of building loyalty!
Recommended
DAN D. from Hyundai of Bedford responded on 05/29/2019

Thank you for taking time to take the survey. We appreciate your feed back.

DAN D. from Hyundai of Bedford responded on 06/01/2019

Thank you for taking time to take the survey. We appreciate your feed back.

Verified Customer
Cleveland, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Abc
Great customer service, professional staff, service was performed quickly and on time and a fair price. Great job!
Recommended
DAN D. from Hyundai of Bedford responded on 05/24/2019

Thank you for taking time to take the survey. We appreciate your feed back.

LW
Layla W.
Northfield, OH
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/20/2019
AWFUL
This is worst dealership I’ve ever experienced! Not even three days after I purchased my car the check engine light came. I already had a difficult time with them during the buying process they failed to tell me that that it needed a new part and they wanted to charge $1000 out of pocket for a problem they should have solved in the first place!!! And they wanted me to take down my previous bad review for a free oil change... NOOOO I will not take down my review and I am posting this one to let people they are scam artists!!! And the service lady Judy is rude and racist!!!!!! I will not return and DO NOT RECOMMEND THIS DEALERSHIP!!!
LJ
Lois J.
Cleveland, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
ONE HOUR MAX!
IN BY 11 OUT BY 12, ENOUGH SAID.
Recommended
DAN D. from Hyundai of Bedford responded on 05/17/2019

Thank you for taking time to take the survey. We appreciate your feed back.

Verified Customer
Cleveland, OH
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
retiree
Friendly, honest, concern is to make customer happy at a reasonable price and in reasonable time
Recommended
DAN D. from Hyundai of Bedford responded on 05/16/2019

Thank you for taking time to take the survey. We appreciate your feed back.

LB
Leslie B.
Cleveland, OH
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/10/2019 Category: Service
To buy a car yes. For service repair you better go somewhere else
This is excellent place to buy a car.. The service sucks. I have been burned there twice for service repairs done to get an oil change. Service writers will clock out for the day and leave you waiting in the waiting room. Only to make you go inquire about your vehicle and why is it taking so long.
DAN D. from Hyundai of Bedford responded on 05/11/2019

I'm sorry to hear that your last service visit was so poor. I'd like to discuss it with you. Thank you for your feedback.

Dan DiVincenzo
Parts and Service Director
Hyundai of Bedford
440-439-0700 Ext. 2321

Verified Customer
Bedford, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Great customer service
Good experience.....even with them still getting the new dealership together the service was still great and my vehicle was ready in a timely manner
Recommended
DAN D. from Hyundai of Bedford responded on 05/08/2019

Thank you for taking time to take the survey. We appreciate your feed back.