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Hyundai Of Cool Springs

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(94 Reviews)
86
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
23
Total ReScores
5.0
ReScore Average
86
Net Promoter Score ®

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(615) 550-7330
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201 Comtide Court Franklin, TN 37067
Sales Department 's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(94 Reviews)

Verified Customer
Franklin, TN
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/15/2022
verified customerVerified Customer
5
Category: Sales
2016 Tucson Transmission
Failed at 50,000 miles with my wife driving on freeway at night. Tucson serviced at dealer every 5000 miles. Car parked outside for a month in ice rain snow. Transmission parts arrived 4 weeks later and were found to not fix transmission. New transmission ordered with unknown arrival date. Requested some form of rebate from Hyundai Consumer affairs towards purchase of a new 2022 Tucson. After 3 weeks of leaving messages, I got one call back Case Number 19058263 advising not to purchase a new vehicle until I heard from the legal department. 3 weeks have passed and I never heard from legal.
MIKAELA M. from Hyundai Of Cool Springs responded on 02/17/2022 09:43 AM

Hi There,
Thank you for the feedback. Brain will be contacting you shortly on getting the door part taken care of! 

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