Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

10838 Reviews

ReScore Reviews™ (270)

ReScore
Overall Rating 3.911114/5Overall Rating 3.911114/5Overall Rating 3.911114/5rating 3.911114rating 3.911114
Original
Overall Rating 2.1977619/5Overall Rating 2.1977619/5rating 2.1977619rating 2.1977619rating 2.1977619
93% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


SN
Siegfried N.
Trinity, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
good service comfy waiting area
good overall

HN
Harold N.
Palm Harbor, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Service, and a recall update.
Every time I go to the Hyundai dealer in New Port Richey FL, the service gas been great. Setting up the appointment was as easy as it gets. They gave always dine a great job.

DS
David S.
New Port Richey, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Always great service
Kevin went above and beyond to make the appointment perfect.
Jon Vincent W N., Assistant Service Manager from Hyundai of New Port Richey responded on 03/21/2019

Thanks so much for your review, David! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

GC
Gary C.
San Antonio, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
prompt service
i had my appointment car was check-in and service completed when i was told it would be....Can't say that for your Wesley Chapel service center.
Jon Vincent W N., Assistant Service Manager from Hyundai of New Port Richey responded on 03/21/2019

Thanks so much for your review, Gary! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

KR
Kenneth R.
New Port Richey, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Professional personnel striving for customer satisfaction at all levels. I wont service my two Hyundais anywhere else.
Just a great experience all around
Jon Vincent W N., Assistant Service Manager from Hyundai of New Port Richey responded on 03/21/2019

Thanks so much for your review, Kenneth! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

JB
John B.
Trinity, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Great customer service
Knowledge and customer service#1.
Comfortable waiting area if waiting for your car with refreshments
Jon Vincent W N., Assistant Service Manager from Hyundai of New Port Richey responded on 03/21/2019

Thanks so much for your review, John! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

VH
Vicki H.
Spring Hill, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2019 Category: Service
I have to return because I have a recaLL AND YOU DID NOT HAVE THE PART IN STOCK
I really do not want to go back but have too. It is quite aways for me
Jon Vincent W N., Assistant Service Manager from Hyundai of New Port Richey responded on 03/21/2019

Thanks so much for your review! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

EM
Erica M.
Tampa, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2019 Category: Service
I Drive One Hour To Get Maintenance at This Location
I have owned a Hyundai Elantra for over three years now and absolutely love this location to get all my maintenance work done. The only downside of this is that the waiting period is very long anywhere from 2-3 hours. But They have excellent facility and amenities to make up for the waiting period.
Jon Vincent W N., Assistant Service Manager from Hyundai of New Port Richey responded on 03/20/2019

Thanks so much for your review, Erica! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

JF
John F.
Port Richey, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Customer Drop off provided
Since I couldn’t wait for recall work to be performed, NPR Hyundai gave me a courtesy ride to my employment. The driver was friendly, courteous and professional. Thank you for a great team at the Used Car location in US 19.
Jon Vincent W N., Assistant Service Manager from Hyundai of New Port Richey responded on 03/20/2019

Thanks so much for your review, John! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

GK
Gina K.
New Port Richey, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Service was excellent
Thank you Mary for your kindness, compassion and understanding. You are a true asset to the Hyundai of New Port Richey service department!
Jon Vincent W N., Assistant Service Manager from Hyundai of New Port Richey responded on 03/20/2019

Thanks so much for your review, Gina! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

DK
Douglas K.
Tarpon Springs, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
service
fast and friendly
Jon Vincent W N., Assistant Service Manager from Hyundai of New Port Richey responded on 03/20/2019

Thanks so much for your review, Douglas! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Verified Customer
Hudson, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Didn’t hurt
Smooth experience.
Jon Vincent W N., Assistant Service Manager from Hyundai of New Port Richey responded on 03/20/2019

Thanks so much for your review! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

RR
Robert R.
Lutz, FL
2013 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Great Service
Mary is awesome! She is knowledgeable and provides great customer service.
Jon Vincent W N., Assistant Service Manager from Hyundai of New Port Richey responded on 03/20/2019

Thanks so much for your review, Robert! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

BP
Barbara P.
New Port Richey, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Have always received excellant service
The staff is very friendly and intelligent, have recommended HYUNDAI to several people.
Jon Vincent W N., Assistant Service Manager from Hyundai of New Port Richey responded on 03/20/2019

Thanks so much for your review, Barbara! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Verified Customer
Land O Lakes, FL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Friendly
The service manager is great
Jon Vincent W N., Assistant Service Manager from Hyundai of New Port Richey responded on 03/20/2019

Thanks so much for your review! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

WD
William D.
New Port Richey, FL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Better then most .
I was greeted before I got out of the car. There was a long wait due to campaign #953 . Frank was very pleasant and is a good soldier for the brand . Scott Fink is a very smart man . Better chairs would be nice.
Jon Vincent W N., Assistant Service Manager from Hyundai of New Port Richey responded on 03/20/2019

Thanks so much for your review, William! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

SR
Scott R.
New Port Richey, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Service with Roy Landis
He always knows exactly what my car needs! Extremely thorough and knowledgeable about Hyundai. His recommendations make sense. He services both my wife and my Sonata's and has since we bought them in 2014.
Jon Vincent W N., Assistant Service Manager from Hyundai of New Port Richey responded on 03/20/2019

Thanks so much for your review, Scott! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

CG
Carrie G.
Trinity, FL
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Great service
Great service this time Shaun and JV are wonderful
Jon Vincent W N., Assistant Service Manager from Hyundai of New Port Richey responded on 03/20/2019

Thanks so much for your review, Carrie! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Verified Customer
New Port Richey, FL
2015 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/19/2019 Category: Service
Unsatisfied customer
I was told I needed services and said to go ahead and do that only to find out it wasn’t completed.
Jon Vincent W N., Assistant Service Manager from Hyundai of New Port Richey responded on 03/20/2019

Thanks so much for your review! We totally apologize about the issues with the texting feature, we are currently working out communication issues with that new platform and understand there are issues with messages not being read or requests being captured. I apologize that everything was not done as you asked when you came in. For the issue, I would be happy to replace the bulb at no charge to you and fill your tank for having to make the return trip. Here is the link for information and also files for the powertrain warranty (https://www.hyundaiusa.com/assurance/america-best-warranty.aspx). It will provide you with guides and resources for you to better understand that part of coverage and may answer specific questions you have. We do value you as a customer and hope you give us another opportunity to change your perception. Please let us know if you would like to come back in and we would be happy to expedite repairs on your vehicle. We are here for you, don't hesitate to reach out. We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

ML
Mara L.
Lutz, FL
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Mary is the best!!
I love the service and working with Mary. She is so knowledgeable and personable!
Jon Vincent W N., Assistant Service Manager from Hyundai of New Port Richey responded on 03/20/2019

Thanks so much for your review, Mara! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com