Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

778 Reviews

ReScore Reviews™ (7)

ReScore
Overall Rating 4.85714/5Overall Rating 4.85714/5Overall Rating 4.85714/5Overall Rating 4.85714/5rating 4.85714
Original
Overall Rating 2.14286/5Overall Rating 2.14286/5rating 2.14286rating 2.14286rating 2.14286
95% Would Recommend
100% Business Response
Latest Review 3 months ago

Reviews


AL
Anne L.
Novato, CA
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2019 Category: Service
Quality service
Friendly, quality service. Service department is knowledgeable about my Hyundai Santa Fe vehicle.
KIMBERLY R. from Hyundai of Petaluma responded on 05/28/2019

Hello Anne,

Thank you for leaving us such a wonderful review. We appreciate your business and are very glad to see your appointment went very smoothly. We take pride in giving outstanding service to every customers and we are glad to see that our service advisors were able to achieve that. We look forward to keeping your Hyundai Santa Fe is great condition. Thank you!



Best regards,

Kimberly Rangel

Hyundai of Petaluma

JR
Jane R.
Mill Valley, CA
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
Fast and Easy
Great place for service!
KIMBERLY R. from Hyundai of Petaluma responded on 05/28/2019

Hello Jane,

Thank you for leaving us such a wonderful review. We are happy your Santa Fe is amazing and looks beautiful. We take pride in giving outstanding service to every customers and we are glad to see that our service advisors were able to achieve that. We look forward to keeping your Elantra in great condition. Thank you!



Best regards,

Kimberly Rangel

Hyundai of Petaluma

SC
Susan C.
Sonoma, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
The people in the service dept.
Work is done on time and with a smile.
KIMBERLY R. from Hyundai of Petaluma responded on 05/20/2019

Hello Susan,

Thank you for leaving us such a wonderful review. We are happy your Santa Fe is amazing and looks beautiful. We take pride in giving outstanding service to every customers and we are glad to see that our service advisors were able to achieve that. We look forward to keeping your Sonata in great condition. Thank you!



Best regards,

Kimberly Rangel

Hyundai of Petaluma

JJ
Jay J.
Corte Madera, CA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
The guys were great !!!!
Because I messed up my service date the guys took my car 2 days early.....got me in and out in no time flat !!! kudos !!!!
KIMBERLY R. from Hyundai of Petaluma responded on 05/20/2019

Hello Jay,

Thank you for leaving us such a wonderful review. We appreciate your business and are very glad to see your appointment went very smoothly. We take pride in giving outstanding service to every customers and we are glad to see that our service advisors were able to achieve that. We look forward to keeping your Hyundai Santa Fe is great condition. Thank you!



Best regards,

Kimberly Rangel

Hyundai of Petaluma

GC
Gary C.
Petaluma, CA
2019 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Personal, friendly, service
I like their honest and friendly way of doing business. I feel like they care and l [k out for my interest. Means a lot to me.
KIMBERLY R. from Hyundai of Petaluma responded on 05/20/2019

Hello Gary,

Thank you for leaving us such a wonderful review. We take pride in giving outstanding service to every customers and we are glad to see that our service advisors were able achieve that. We look forward to seeing you during your next visit. Thank you!



Best regards,

Kimberly Rangel

Hyundai of Petaluma

RM
Rick M.
Petaluma, CA
2017 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Great job done as always
naked and Bruce are awesome I've been a grumpy customer in front of them and they've been perfectly nice and professional! They turned my attitude around and provided service that was exemplary and stellar! These guys are a class acts and the job is always done Right.
KIMBERLY R. from Hyundai of Petaluma responded on 05/20/2019

Hello Rick,

Thank you for leaving us such a funny and wonderful review. We appreciate your business and are very glad to see your appointment went very smoothly. We take pride in giving outstanding service to every customers and we are glad to see that our service advisors were able to achieve that. We look forward to keeping your Hyundai Elantra is great condition. Thank you!


Best regards,

Kimberly Rangel

Hyundai of Petaluma

DS
Donna S.
Novato, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Service Dept. Efficient
Dont know how they hire such wonderful
People. Excellent on the phone and delivery of service.
KIMBERLY R. from Hyundai of Petaluma responded on 05/20/2019

Hello Donna,

Thank you for leaving us such a wonderful review. We appreciate your business and are very glad to see your appointment went very smoothly. We take pride in giving outstanding service to every customers and we are glad to see that our service advisors were able to achieve that. We look forward to keeping your Hyundai Sonata is great condition. Thank you!

Best regards,

Kimberly Rangel

Hyundai of Petaluma

Verified Customer
Rohnert Park, CA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
Excellent Service
I would highly recommend Hyundai of Petaluma. They even vacuumed the inside of my car!
KIMBERLY R. from Hyundai of Petaluma responded on 05/13/2019

Hello Valued Customer,

Thank you for leaving us such a wonderful review. We take pride in giving outstanding service to every customers and we are glad to see that our service advisors were able achieve that. We look forward to seeing you during your next visit. Thank you!

Best regards,

Kimberly Rangel

Hyundai of Petaluma

JD
June D.
Santa Rosa, CA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
Happy place for my car
My Santa Fe Sport tells me she feels so amazing after service!
Breathing better and full of energy!
Spa is great too for she loves the soap and shiny windows!
They tell her she is ready to go and
she looks beautiful!
KIMBERLY R. from Hyundai of Petaluma responded on 05/14/2019

Hello June,

Thank you for leaving us such a wonderful review. We are happy your Santa Fe is amazing and looks beautiful. We take pride in giving outstanding service to every customers and we are glad to see that our service advisors were able to achieve that. We look forward to keeping your Santa Fe in great condition. Thank you!



Best regards,

Kimberly Rangel

Hyundai of Petaluma

CW
Clifford W.
Sebastopol, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Battery replacement
Hyundai found the problem and returned car same day
Great service
KIMBERLY R. from Hyundai of Petaluma responded on 05/13/2019

Hello Clifford,

Thank you for leaving us such a wonderful review. We appreciate your business and are very glad to see your appointment went very smoothly. We take pride in giving outstanding service to every customers and we are glad to see that our service advisors were able to achieve that. We look forward to keeping your Hyundai Santa Fe is great condition. Thank you!

Best regards,

Kimberly Rangel

Hyundai of Petaluma

SR
Sherri R.
Novato, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
Great service with a smile!
I just brought my Sonata in for service last week for the first time. Nick was so pleasant to work with. I am grateful that Petaluma Hyundai is there for me.
KIMBERLY R. from Hyundai of Petaluma responded on 05/13/2019

Hello Sherri,

Thank you for leaving us such a wonderful review. We take pride in giving outstanding service to every customers and we are glad to see that our service advisors were able achieve that. We look forward to seeing you during your next visit. Thank you!



Best regards,

Kimberly Rangel

Hyundai of Petaluma

MS
Margaret S.
San Rafael, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
Courteous efficient service managers
My software update and oil change was done with minimal wait time and I love to have my car washed at the end of the servicing. Thank you
KIMBERLY R. from Hyundai of Petaluma responded on 05/13/2019

Hello Margaret,

Thank you for leaving us such a wonderful review. We take pride in giving outstanding service to every customers and we are glad to see that our service advisors were able achieve that while making the process much smoother. We look forward to seeing you during your next visit. Thank you!



Best regards,

Kimberly Rangel

Hyundai of Petaluma

JH
Jill H.
Petaluma, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019 Category: Service
Super friendly
Very friendly service guys. Explained everything well to me.
KIMBERLY R. from Hyundai of Petaluma responded on 05/06/2019

Hello Jill,

Thank you for leaving us such a wonderful review. We take pride in giving outstanding service to every customers and we are glad to see that our service advisors were able achieve that while making the process much smoother. We look forward to seeing you during your next visit. Thank you!



Best regards,

Kimberly Rangel

Hyundai of Petaluma

MB
Marzellia B.
Petaluma, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Always professional and helpful
Love the way my car come back all nice and clean~
KIMBERLY R. from Hyundai of Petaluma responded on 05/06/2019

Hello Marzellia,

Thank you for leaving us such a wonderful review. We take pride in giving outstanding service to every customers and we are glad to see that our service advisors were able achieve that. We look forward to seeing you during your next visit. Thank you!



Best regards,

Kimberly Rangel

Hyundai of Petaluma

ML
Melinda L.
Napa, CA
2011 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/02/2019 Category: Service
Listen to the customer
No further comments.
KIMBERLY R. from Hyundai of Petaluma responded on 05/06/2019

Hello Melinda,

Thank you for taking time to submit a review. I'm sorry to see that we have not met your expectations during your last visit. We appreciate your business and strive to satisfy our customers at every opportunity. We hope you will give us another chance and let us make it right. Thank you for taking time to submit a review.  



Best regards,

Kimberly Rangel

Hyundai of Petaluma

DS
Dean S.
Petaluma, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Excellent Customer Service
The people at Hyundai of Petaluma are awesome. Very friendly and great customer service. Proactively took care of a maintenance issue without me having to bring it to their attention. Two thumbs up 👍👍
KIMBERLY R. from Hyundai of Petaluma responded on 05/03/2019

Hello Dean,

Thank you for leaving us such a wonderful review. We take pride in giving outstanding service to every customers and we are glad to see that our service advisors were able achieve that. We look forward to keeping your Hyundai Sonata in great condition. We look forward to seeing you during your next visit. Thank you!



Best regards,

Kimberly Rangel

Hyundai of Petaluma



ML
Monica L.
San Rafael, CA
2012 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Nick Giannone and Brian
Excellent, above and beyond customer service!! :-)
KIMBERLY R. from Hyundai of Petaluma responded on 05/01/2019

Hello Monica,

Thank you for leaving us such a wonderful review. We appreciate your business and are very glad to see your appointment went very smoothly. We take pride in giving outstanding service to every customers and we are glad to see that our service advisors were able to achieve that. We look forward to keeping your Hyundai Genesis in great condition. Thank you!



Best regards,

Kimberly Rangel

Hyundai of Petaluma

CW
Clifford W.
Sebastopol, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Good service good people
Thanks for a speedy software update service, your employees are very professional and friendly
KIMBERLY R. from Hyundai of Petaluma responded on 05/01/2019

Hello Clifford,

Thank you for leaving us such a wonderful review. We take pride in giving outstanding service to every customers and we are glad to see that our service advisors were able achieve that while making the process much smoother. We look forward to seeing you during your next visit. Thank you!



Best regards,

Kimberly Rangel

Hyundai of Petaluma

SH
Susan H.
Petaluma, CA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019 Category: Service
Susan
The Service Reps and Techs are on time and efficient. They take the time to explain any problems and let you know what is due down the line. Your maintenance fees are very affordable and everyone is always so pleasant.
KIMBERLY R. from Hyundai of Petaluma responded on 05/01/2019

Hello Susan,

Thank you for leaving us such a wonderful review. We take pride in giving outstanding service to every customers and we are glad to see that our service team was able achieve that. We look forward to keeping your Hyundai Tucson in great condition. We look forward to seeing you during your next visit. Thank you!



Best regards,

Kimberly Rangel

Hyundai of Petaluma

Verified Customer
Rohnert Park, CA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Last service
Nick the Service Manager handled the whole issue with professionalism; he's a extremely nice person with whom to deal.
KIMBERLY R. from Hyundai of Petaluma responded on 04/24/2019

Dear Valued Customer,

Thank you for leaving us such a wonderful review. We appreciate your business and are very glad to see your appointment went smoothly. We take pride in giving outstanding service to every customers and we are glad to see that our service manager Nick was extremely nice. We look forward to your next visit. Thank you!

Best regards,

Kimberly Rangel

Hyundai of Petaluma

Displaying Review 21 - 40 of 778 in total