Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

404 Reviews

97% Would Recommend
Latest Review 13 days ago

Reviews


TN
TREVOR N.
Riverside, CA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
Turning signals & Power steering built
I called up Import car experts I spoke with mitsu. I told them two problems I was having he told bring it down we will fix it. They were done within 3 hours. And it was very reasonable pricing. I will be definitely coming back Import car exports.

JI
JOHN I.
Riverside, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Great, honest work.
Have brought my cars there for over 25 years! Have always been pleased with their work.

LG
Lynne G.
Perris, CA
Subaru Forester
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2018 Category: Service
Lynne said she loves this business and will be using it in the future.
This review was collected via phone interview by Customer Research Inc.

JI
JOHN I.
Riverside, CA
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Trusted, great service
For over 20 years, Import Car Experts has given me superior and unbeatable service ! Cant beat that!

DS
Devon S.
Riverside, CA
Honda Civic Si
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2018 Category: Service
Devon said the service was pretty good. The work was done quickly.
This review was collected via phone interview by Customer Research Inc.

JK
Jenna K.
Riverside, CA
BMW X6
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/21/2018 Category: Service
Jenna said there was a communication problem. When she came in, the lead mechanic or tech walked up to her with his hand out for her keys. She asked if she should stay and wait or if she could go home. He wasn't clear and just told her that he would call her. She paid $20 to take an Uber home. 40 minutes later, he called her and told her that he was finished with her vehicle and it needed brake pads. She could have just waited if she would have known it wasn't going to take long. She was frustrated with the employee for not being clear. She wouldn't recommend this business.
This review was collected via phone interview by Customer Research Inc.

ND
NANCY D.
Riverside, CA
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018
Always the best service and experience.
ICE has been working on my cars for nearly 20 years and I have always had the best experience. I appreciate their candor and honesty and direct talk.

Verified Customer
Menifee, CA
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018
EXCELLENT MECHANIC AND SERVICE
THERE IS A REALLY GREAT MECHANIC THERE BY THE NAME OF DICK. IF YOU WANT YOUR JOB DONE RIGHT THE FIRST TIME HE IS THE MAN FOR YOU.

RP
Rocky P.
Crestline, CA
Suzuki Samurai
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Rocky said the staff was knowledgeable. They did everything they said in a timely manner.
This review was collected via phone interview by Customer Research Inc.

DG
Dennis G.
Riverside, CA
Honda Element
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Dennis said the employees were honest and they did the work well.
This review was collected via phone interview by Customer Research Inc.

RR
Ricardo R.
Riverside, CA
Mitsubishi Montero
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Ricardo said the staff were pretty helpful and they got the job done quickly.
This review was collected via phone interview by Customer Research Inc.

SS
SHERI S.
Riverside, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018
Running like New
I have been taking my car to Import Car Exports for over 25 years.Dick Gervais has been keeping my vehicals running and in great shape this entire time.My '07 Camry runs like a new car after my recent tuneup and bushing replacement.Dick has always bern an honest mechanic with reliable estimates before any repair.I am grateful for their excellant service.
Sheri S.

GN
Greg N.
Riverside, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Greg said he's been at the business about thirty times.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Riverside, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018
Car service
The owners and good service. I’ve gone to Import Car Experts since they were over by the gas station where Target is. ( think it was Gem o then??)

ND
NANCY D.
Riverside, CA
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018
Great advice and Service--again and again
I was told by AAA that I needed a new alternator but......I dropped by to see Dick and he tested everything and found that I did not need an alternator but a battery.......saved by his knowledge and long time experience.

LL
LEROY L.
Moreno Valley, CA
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018
Great service as usual
Always very happy with the service I receive. That's why I keep coming back since this business is in Riverside and I live in Moreno Valley. Been a customer for 20 plus years.

AB
Austin B.
Riverside, CA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2018 Category: Service
Austin said the staff was good. He stated that the diagnostic went well but that the technician just handed him the printout with out explaining it and that he had to ask for an explanation.
This review was collected via phone interview by Customer Research Inc.

RT
Richard T.
Riverside, CA
Lexus ES 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
Richard said the staff was able to get his vehicle in, get the work done, and answer all his questions.
This review was collected via phone interview by Customer Research Inc.

MC
Mark C.
Riverside, CA
Hyundai Tucson
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/25/2018 Category: Service
Spoke with Mark's wife. She said she felt that she was overcharged.
This review was collected via phone interview by Customer Research Inc.

AB
Aris B.
Bloomington, CA
INFINITI G35 Coupe
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/04/2018 Category: Service
Aris said he got an oil change done, but the staff spilled oil all over his engine and he now has to deal with the smell of burning oil while driving the vehicle.
This review was collected via phone interview by Customer Research Inc.