Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

349 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


LH
Loren H.
North Carolina
Land Rover Range Rover
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/14/2018 Category: Service
Loren said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RG
Ryan G.
Jacksonville, NC
BMW 3 Series
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/17/2018 Category: Service
Ryan said the staff told him they couldn't align his vehicle perfectly because he had aftermarket tires.
This review was collected via phone interview by Customer Research Inc.

MS
Malcom S.
Supply, NC
Mercedes-Benz 300SD
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/19/2017 Category: Service
Spoke with Janet. She said the service provided by this business took a long time. However, she was delighted to finally find a facility willing to take on the issues her vehicle was having.
This review was collected via phone interview by Customer Research Inc.

JG
Junior G.
North Carolina
Chevrolet
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/13/2017 Category: Service
Junior said they did not fix the vehicle correctly, the first time so she took it back and they still could not get it right. She had to take her vehicle somewhere else so she would not recommend this facility.
This review was collected via phone interview by Customer Research Inc.

BD
Bud D.
Wilmington, NC
Jaguar XJ6
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/15/2017 Category: Service
Bud said the last 2 times he has taken his vehicle in it has not been good. Normally they do a really good job.
This review was collected via phone interview by Customer Research Inc.

DB
Deshauna B.
Wilmington, NC
BMW 325xi
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/14/2017 Category: Service
Deshauna said the service is fine but every time she goes there, something else falls apart. She went to have her alternator fixed and then her starter broke. After that, her radiator pump stopped working and now her brake light has come on. She said she had her brakes checked at another facility and nothing is wrong but the light is still on.
This review was collected via phone interview by Customer Research Inc.

LW
Lyn W.
Wilmington, NC
BMW 335i
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/22/2017 Category: Service
Lyn said she is confused about the information she received.
This review was collected via phone interview by Customer Research Inc.

DH
Dylan H.
Hampstead, NC
Ford Ranger
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/07/2016 Category: Service
Dylan said he came in to have his alignment done, because his vehicle was pulling to the left. When he left his vehicle was pulling to the right. He is not very happy with his service.
This review was collected via phone interview by Customer Research Inc.

LK
LARRY K.
Wilmington, NC
Jaguar S-Type
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/02/2014
Taill light trouble
disappointed that I had to leave shop in less desirable mode than when I came in. Went in and turn signal did not work properly. Left with left side tail lights not working. additional corrections were not made due to holidays.

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