Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

384 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


TM
Tom M.
Burgaw, NC
Jaguar S-TYPE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2018 Category: Service
Tom said the service took a long time. The work was at a good price.
This review was collected via phone interview by Customer Research Inc.

DD
Douglas D.
Wilmington, NC
Mercedes-Benz E350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
Douglas said the service was alright.
This review was collected via phone interview by Customer Research Inc.

DN
Don N.
Castle Hayne, NC
BMW X3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2018 Category: Service
Don said his experience was great. He was satisfied with the time and quality of service.
This review was collected via phone interview by Customer Research Inc.

CS
CHRISTA S.
Wilmington, NC
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2017
Response time
It took quite a few days for repair to be finished.
Mauricio G. from Inter Shop Inc responded on 10/23/2017

Hi Christa , thanks very much for taking tha time to post a review , We are very sorry that the repair was not in complete satisfaction to you, but as I explained to you  we had problems with availability of parts , and then  after we finished the service we were working on and drive your car we had  the malfunction of the crankshaft sensor , wich we did not discovered before  because there was not indication of such failure , then again we had to order the part for the following  day , these are the reasons it took so long , again we appologise for any incovinience we created  for that  delay , by the way  you can stop by the shop any time  we'll reset the clock for you.  Thanks 

Thank you for leaving feedback,
Mauricio

JA
Jermaine A.
Wilmington, NC
INFINITI M45
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2017 Category: Service
Jermaine said the staff was really good. The mechanic is a very nice guy.
This review was collected via phone interview by Customer Research Inc.
Mauricio G. from Inter Shop Inc responded on 10/23/2017

Halo Jermaine , we appreciate you leaving a review, thanks for taking the time to do it , if there is any thing we can help we are here to help you. 

Thank you for leaving feedback,
Mauricio

RT
Randall T.
Wilmington, NC
Mercedes-Benz SL-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2017 Category: Service
Randall said it's good, they did a good job and he's pleased. They also did a great job.
This review was collected via phone interview by Customer Research Inc.

MB
Montrel B.
Wilmington, NC
Jaguar S-Type
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2017 Category: Service
Montrel said it took longer and the cost was a bit more than he expected.
This review was collected via phone interview by Customer Research Inc.

JW
Judson W.
Wilmington, NC
BMW X5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2017 Category: Service
Spoke with Brook. She said she's doesn't think it was their fault but they could not find the problem.
This review was collected via phone interview by Customer Research Inc.

JG
Jose G.
Wilmington, NC
BMW 330Ci
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/27/2017 Category: Service
Jose said Marquisio was nice. Their prices are lower than other BMW businesses in the area. He stated he thought there was an issue with the engine mount. The business told him it was a different issue. Now, he has to go back to get the original problem fixed.
This review was collected via phone interview by Customer Research Inc.

MD
Megan D.
North Carolina
Mercedes-Benz E320
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2017 Category: Service
Megan said the business provided very good service.
This review was collected via phone interview by Customer Research Inc.

KB
Kerri B.
Wilmington, NC
Land Rover LR3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2017 Category: Service
Kerri said there was a problem with a part coming in, but she would recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

AS
ALAN S.
Wilmington, NC
Mercedes-Benz 560SL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/09/2016
Good value
Prices are reasonable. Repairs are timely. Appointments are alway available. Overnight drop off of vehicle problematic. No good place to park car.

LC
Lula C.
Wilmington, NC
Jaguar X-Type
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/18/2016 Category: Service
Lula said she would recommend this business.
This review was collected via phone interview by Customer Research Inc.

RM
RITA M.
Wrightsville Beach, NC
Mercedes-Benz GLK350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2016
professional without the extra espense
easy to get appointment, pricing lower than dealer and personal service from the owner.

C
Charles
Winnabow, NC
Mercedes-Benz Sprinter
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2016 Category: Service
Charles said the visit took a little longer than he thought it would because parts had to be ordered.
This review was collected via phone interview by Customer Research Inc.

CS
CHRISTA S.
Wilmington, NC
Smart Fortwo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2016
Prompt attention
Service was done in a timely and friendly fashion.

JB
JUDY / KOURTNEY B.
Burgaw, NC
Mercedes-Benz ML320
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2016
Mechanic is good.
I took my car in for an oil change and got an inspection as well. I didn't receive a call to notify that my car was ready and I had ants coming from everywhere in my car. I'm allergic and it was not easy driving and looking to see if ants were on me. Other than that I'm always a satisfied with the work done to my car.

AS
ALAN S.
Wilmington, NC
Mercedes-Benz 560SL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2016
Reasonable prices, quick turn around and knowledgable repair personal
They have reasonable prices on the repairs and make their repairs usually in one day. Do not hold the car for multiple days trouble shooting a problem then charge you an excessive amount for their efforts. i feel comfortable that they know what they are doing and will charge you fairly.
Mauricio G. from Inter Shop Inc responded on 05/23/2016

thank you Mr. Slobe , please let us know if we can be of any service

Thank you for leaving feedback,
Mauricio

DB
David B.
Finksburg, MD
Mercedes-Benz SLK350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2016 Category: Service
David said his overall experience was pretty good. He expected a call back on the status.
This review was collected via phone interview by Customer Research Inc.

AH
Anthony H.
Wilmington, NC
BMW 745Li
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2016 Category: Service
Anthony said he is very pleased with this business and their work.
This review was collected via phone interview by Customer Research Inc.

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