Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

358 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 3.33333/5Overall Rating 3.33333/5Overall Rating 3.33333/5rating 3.33333rating 3.33333
Original
Overall Rating 1.16667/5rating 1.16667rating 1.16667rating 1.16667rating 1.16667
92% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


Verified Customer
Ruston, LA
2013 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Awesome Service with a personal touch
Awesome Service with a personal touch

Verified Customer
Monroe, LA
2012 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Tom Middleton
At first I was not pleased with the new tires, but after two tries, the service discovered the problem. The service personnel are outstanding, friendly and courteous.

Verified Customer
Monroe, LA
2013 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2018 Category: Service
Good Coupon
I recieved a coupon in the mail.

JD
James D.
Monroe, LA
2015 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/30/2018 Category: Service
Costumer service
great warranty...

NS
Nan S.
Farmerville, LA
2017 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2018 Category: Service
First oil change
Disappointed that my elantra was not washed and interior cleaned when oil was changed.

LT
Lisa T.
West Monroe, LA
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Service
Super fast and very friendly.

CA
Christy A.
Choudrant, LA
2017 Hyundai Tucson
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/23/2018 Category: Service
Diagnostic fee NOT well explained
Did not notify me there would be a diagnostic fee of $125 to have someone see if a door piece could be snapped back on. Came out, sound couldnt be fixed that'll be $125. I would have rather put it on with super glue than have to pay that. I didnt have the money for it. Very, very disappointed in their service.

CB
Cecile B.
Monroe, LA
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
CECILE B
GREAT FRIENDLY SERVICE. THE TIME FOR REPAIR WAS NOT LONG. GREAT CUSTOMER WAITING ROOM TOO.

JN
Janis N.
Ruston, LA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Janis Nelson
Very nice people not a long wait time

AB
Ashley B.
Downsville, LA
2012 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Service
Love this dealership
Friendly, honest, trustworthy!

JB
Jerrie B.
Bastrop, LA
2009 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2018 Category: Service
You are in and out with sufficient service.
My service was performed and information was given for future work needing to take place based on mileage of the vehicle.

JC
John C.
West Monroe, LA
2017 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2018 Category: Service
Service Dept.
Service has been GOOD to date. Just need a courtesy car wash included đź‘€ : )

LH
Leon H.
Lafayette, LA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Good work!
I live in Lafayette, so this is not my normal venue for service, but what a great job they did!

DR
Debra R.
Monroe, LA
2011 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018 Category: Service
Superior Customer Service
Very personable agent. Explained everything fully.

TN
Terri N.
West Monroe, LA
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Very friendly and fast.
I had to go on my lunch hour. The man at the help desk He was very courteous and I was out very promptly
Brad K., Asst Service Manager from Interstate Hyundai responded on 08/03/2018

Thank you so much for your recent visit with your Hyundai Santa Fe and your kind words. We look forward to continuing to be here for all your future service needs.

Thanks again,

Brad King
Asst Service Manager


AH
Athena H.
Bastrop, LA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Phantom Black
Great Service
Brad K., Asst Service Manager from Interstate Hyundai responded on 07/31/2018

Thank you so much for your recent visit with your Hyundai Sonata. We look forward to continuing to be here for all your future service needs.

Thanks again,

Brad King
Asst Service Manager


AS
Armenda S.
Monroe, LA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Service was prompt even without an appt
Brad is awesome
Brad K., Asst Service Manager from Interstate Hyundai responded on 07/24/2018

Thank you for your recent visit with your Hyundai Sonata, and thank you for your kind words. We look forward to continuing to be here for all your future service needs.

Thanks again,

Brad King
Asst Service Manager


Verified Customer
Calhoun, LA
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Customer
Friendly staff, clean waiting area, hardly any wait time.
Brad K., Asst Service Manager from Interstate Hyundai responded on 07/20/2018

Thank you for your recent visit with your Hyundai Santa Fe. We look forward to continuing to be here for all your future service needs.

Thanks again,

Brad King
Asst Service Manger


NH
Nelwyn H.
Bonita, LA
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2018 Category: Service
No comment
No comment
Brad K., Asst Service Manager from Interstate Hyundai responded on 07/19/2018

Thank you for your recent visit with your Hyundai Santa Fe. I reviewed your recent repair order and found you did receive the approriate discounts. The coupon you presented was for a conventional oil service and tire rotation for $62.95. The upgrade to synthetic oil is an additional $20. Your visit also included an tire repair for an additional $10. With taxes and disposal your total should have been $107.80, but your total was actually less than that. Thank you for bringing up your concern, we will definitly talk with our coupon distributors to have better descriptions on them in the future to help clarify charges.


Thanks again,

Brad King
Asst Service Manager


AB
Angeline B.
Ruston, LA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Values customers' time
Friendly, professional, and speedy service; appointment times are honored and don't keep customers waiting and waiting and waiting...
Brad K., Asst Service Manager from Interstate Hyundai responded on 07/18/2018

Thank you so much for your recent visit with your Hyundai Tucson. We look forward to being here for all your future service needs.

Thanks again,

Brad King
Asst Service Manager