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SureCritic / Hyundai Dealer / Interstate Hyundai
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Interstate Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(599 Reviews)
52
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Score Details

5 stars
77%
4 stars
10%
3 stars
3%
2 stars
2%
1 star
5%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
37
Total ReScores™
4.6
ReScore™ Average
52
Net Promoter Score ®

Business Details

About

We'd like to thank you for considering Interstate Hyundai for your next service. We go the extra mile to earn your business. Give us a try and see how well we perform! We'd like to thank you for considering Interstate Hyundai for your next service. We go the extra mile to earn your business. Give us a try and see how well we perform!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(318) 387-2667
Open
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
609 Constitution Drive West Monroe, LA 71292
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(599 Reviews)
Write a Review
Recent Reviews
DC
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Denise C.
Brusly, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/09/2023
0
Category: Service
2015 Hyundai
My car was brought to the shop because the motor was messed up. This was the second time it was brought in the shop for the same thing. It’s been there for 3years all I am getting is the run around from Tracy (former manager). He told me one thing then it was something different the run around. Talk with the supervisor (Kerry) got no result . I called him several times call and left messages the calls were never returned or answered. I also called another supervisor (Kevin) never got a return call. As of Today 6-9-2023 I still have not gotten any results.
MM
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Melanie M.
West Monroe, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/06/2023
0
Category: Service
Bad experience
Warning!!! ⛔️⛔️⛔️ I have literally had my 2020 GMC Terrain for 1 week! I noticed I needed to put air in one of my tires a couple times. I just thought maybe the sensors were sensitive and the weather contributed to me needing to do it because the tires were good. I am now on a family trip in snowy weather and all of a sudden the tire goes almost completely flat. Take my vehicle to a tire shop and guess what!?!? They sold me an unsafe vehicle that has a bent rim on the inside of the tire!! I call and all they have to say is too bad you didn’t get the tire and rim covered in your extended warranty!!! This place only cares about money!! Not the safety of their customers or children!!!
It’s one thing to replace a tire because of normal wear and tear…but its NOT ok to sell unsafe defected vehicles!!!! UPDATE..since I’ve been back from my family holiday… I’ve tried several times to talk to Kevin about how terrible his business is being run and he avoids my phone calls and won’t call me back! Ive even been up there and he wouldn’t see me. Once you sign the paperwork you are no longer treated like a customer. My experience was very uncomfortable too because Fred the sales manager literally took my phone out of my hand while I was talking to my insurance company and PRETENDED to be my husband and tell them what coverage I needed..to make sure my insurance was cheaper to ensure the sale!! When I got my phone back from him I told my insurance company to ignore what he said and that I wanted the same exact coverage that my trade in had!! What kind of business allows this behavior to even go on??? I did not give him permission to grab my phone and do that!

⭐️ I would like to give credit to the only person who made the sale happen and that was Adrienne barber. She was very professional! Thank you for making a very uncomfortable situation bearable. I do love my vehicle.
KH
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Kristi H.
Rayville, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2022
10
Category: Service
Qui, friendly service
They got my car in and out while I waiting. Friendly people and the service manager, Tracy was super helpful.
Verified Customer
West Monroe, LA
2021 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
New Hyundai Elantra owner
Great!!!!
AH
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Athena H.
Bastrop, LA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Phantom Black
Customer service is better than past years
Verified Customer
Monroe, LA
2015 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Don’t go
Do not recommend due to lack of communication
PB
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Phyllis B.
Olla, LA
2022 Hyundai Palisade
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Will not carry through on getting car ready.
i give a good review on sales but the manager and Service manager have a problem carrying through .
JC
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James C.
Quitman, LA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Normal routine maintenance service
Friendly fast service.
Verified Customer
Olla, LA
2022 Hyundai Palisade
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/14/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Check in person
Person was very rude which displays poor customer service .
RM
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Ronald M.
Monroe, LA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Ron L McNabb
Very satisfied with car & dealership.
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
Verified Customer
Monroe, LA
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Service department was great
Dylan in the service department was extremely helpful!
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 03/01/2022 06:06 AM

Thank you for filling out our review, we look forward too seeing you again!

Dylan Phillips 318-387-2667
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
OS
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Olympia S.
Tallulah, LA
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent
The service is excellent
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 02/28/2022 03:51 PM

Thank you for filling out our review, we look forward too seeing you again!

Dylan Phillips 318-387-2667
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
AB
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Alana B.
Bastrop, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
10
Category: Service
Fantastic
Dylan was so helpful. Made it a fantastic experience for me.
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 02/28/2022 05:28 AM

Thank you for filling out our review, we look forward too seeing you again!

Dylan Phillips 318-387-2667
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
MP
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Mark P.
West Monroe, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
10
Category: Service
Installed New Engine.
Many thanks to Dylan, Skyler and the Service Dept. @ Interstate Hyundai for completing our Warranty work from starting finish!! They handled everything with courtesy, patience and professionalism! I, highly, recommend Interstate Hyundai Service Dept. for any of your car care needs! I will return! Thanks
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 02/26/2022 12:11 PM

Thank you for filling out our review, we look forward too seeing you again!

Dylan Phillips 318-387-2667
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
MS
gravatar
Melissa S.
West Monroe, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
10
Category: Service
Amazing service
Great service
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 02/26/2022 11:40 AM

Thank you for filling out our review, we look forward too seeing you again!

Dylan Phillips 318-387-2667
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
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