Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

202 Reviews

99% Would Recommend
87% Business Response
Latest Review 3 days ago

Reviews


BP
BOB P.
Downers Grove, IL
Toyota Corolla
Verified Customer
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06/29/2019
Service Beyond Expectations
Great job as always...checking over the rest of the car and not just what's immediately involved with the issue at hand/reason for the visit. We've always appreciated that and that's why we will keep coming back and will bring future vehicles there too.
Mike, Janeen a. from J & C Auto Service responded on 07/03/2019

Thanks for the great review! We appreciate our customers and enjoy building a long term relationship with them. Our goal is to partner with you and make sure your vehicle is safe and reliable for the long haul. We look forward to serving you in the future!


Verified Customer
Downers Grove, IL
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019
Mike is so friendly and caring!
We have been going to J&C for five years now. We trust them and their work.
Mike, Janeen a. from J & C Auto Service responded on 06/26/2019

Thank you so much for the nice words. We so appreciate the trust you place in us and we're thankful for your business.


TK
Tom K.
Illinois
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Tom said the staff did good work.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 06/26/2019

Thanks for taking the time to review our business. We appreciate the trust you place in us and we're thankful for your business.


DD
David D.
Downers Grove, IL
Mazda CX-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019
Honesty is their policy!
I took my car in to have snow tires switched out for summer tires, though I was concerned with the remaining tread on the summer tires, and also for a brake inspection. Turns out I was right, so after consultation I left the snow tires on and will be buying new all weather tires in the near future as the tread wears on the snows. I was provided a quote on new tires, but felt no pressure to buy now. As for the brakes the back ones need work while we still have time on the front. The car was done the same day and the cost was well within reasonable. J & C is the place to go if you want honest, efficient, good work done on your vehicle.
Mike, Janeen a. from J & C Auto Service responded on 06/20/2019

Wow! Thank you for taking the time to give us such a terrific review! We appreciate the trust you place in us and we're thankful for your business. Our technicians take great pride in their work and continually train to make sure they are meeting the customers expectations. We look forward to seeing you in the future!


TM
TRUDY M.
Downers Grove, IL
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019
Great team, been serving my autos for over22years.
There the best!
Mike, Janeen a. from J & C Auto Service responded on 06/20/2019

Thanks for the great review! Our goal is to serve our customers and to have them feel positive about their auto repairs and maintenance experience. We look forward to seeing you in the future!


Verified Customer
Darien, IL
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2019
Starter
They did an outstanding job, were friendly, efficient and satisfactory. I will continue using them.
Mike, Janeen a. from J & C Auto Service responded on 06/17/2019

Thanks for the great review! We appreciate the trust you place in us and we're thankful for your business.


GC
Gloria C.
Downers Grove, IL
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
Always great service and a pleasant experience.
Everyone is knowledgeable, honest, keeps you informed, pleasant, and is always a good experience.
Mike, Janeen a. from J & C Auto Service responded on 06/14/2019

Thank you so much for the nice words. We know your time is valuable and we so appreciate the trust you place in us. We are thankful for your business and look forward to serving you in the future.


JL
Jeanne L.
Illinois
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Jeanne said the staff is honest, sincere, and very polite.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 06/14/2019

Thank you so much for the nice words.  We appreciate the trust you place in us and we are thankful for your business.


NM
Nick M.
Illinois
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Nick said he loves this business. Mike is a super guy. The employees are good at what they do, he trusts them, they're honest, reliable and they don't take advantage of the customer.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 06/14/2019

Thanks for taking the time to give us such a great review!  We appreciate the trust you place in us and we are thankful for your business.


RA
Rose A.
Plainfield, IL
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Rose said the business has a very good reputation, they are very pleasant people to deal with and they do excellent work.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 05/23/2019

Thank you so much for the nice words. We so appreciate the trust you place in us and we're thankful for your business.


JC
JOEL C.
Downers Grove, IL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019
Excellent as always
Service is always excellent at J&C. We dropped off our car, walked to the Farmers Market, then picked it up. Our vehicles run for a very long time because of the great work by the folks at J&C.
Mike, Janeen a. from J & C Auto Service responded on 05/21/2019

Thanks for taking the time to give us such a great review! Our goal is to partner with you and make sure your vehicle is safe and reliable for the long haul. We look forward to serving you in the future!


DD
David D.
Downers Grove, IL
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Honest - Efficient - Expert - Fair $
I will continue to use J & C as long as we live in the Chicagoland area. They do only the work that is needed, they do it well and at a fair price. The folks at J & C are as honest as they come and you can trust them to take care of your vehicles, which is critically important when most people know little to nothing about the workings of their car.
Mike, Janeen a. from J & C Auto Service responded on 05/20/2019

Thanks for taking the time to give us such a great review!  Our technicians take great pride in their work and continually train to make sure they're meeting the customers expectations. We so appreciate the trust you place in us and we're thankful for your business.


JM
Jean M.
Woodridge, IL
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Honesty, Integrity, Competency
We have been taking our cars to J and C for almost 30 years, since we moved here in 1989. They have done routine maintenance, and minor repairs and upgrades and they keep accurate records of what work was done and when, and what needs to be done at the next visit. We appreciate their honesty, reasonable costs, their willingness to go the extra mile, the knowledge and skills of their mechanics, their sage advice and patient willingness to answer our questions, and the friendly and positive attitudes of their employees. They have become like family for us and I would not take my car anywhere else!!
Mike, Janeen a. from J & C Auto Service responded on 05/20/2019

Thank you so much for the nice words. We so appreciate the trust you place in us and we're thankful for your business. Our technicians take great pride in their work and continually train to make sure they're meeting the customers expectations. We enjoy building long term relationships with our customers. We look forward to serving you in the future!


MB
Matt B.
Illinois
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Matt said the people were very helpful, genuine and made him feel comfortable.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 05/20/2019

Thanks for the great review! We value the trust our customers have placed in us and we are thankful for your business.


JC
Jim C.
Downers Grove, IL
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019
Honest
Very thorough, honest and professional
Mike, Janeen a. from J & C Auto Service responded on 05/15/2019

Thanks for the great review! We so appreciate the trust you place in us and we're thankful for your business.


NL
Noah L.
Illinois
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Noah said it was easy to set an appointment with the business. There were no hassles during the service and the business kept him updated
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 05/13/2019

Thanks for taking the time to give us such a great review!  We appreciate your business.


WS
Wendy S.
Lombard, IL
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019
Oil change
As always, Quick, efficient and always reliable to get the job done.
Thanks a million.
Mike, Janeen a. from J & C Auto Service responded on 05/06/2019

Thank you so much for the nice words.  We so appreciate the trust you place in us and we're thankful for your business.


KD
Ken D.
Illinois
Mercury Milan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Ken said he appreciated how he was treated by the business and was very satisfied with the service.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 05/09/2019

Thanks for taking the time to give us such a great review!  We so appreciate your business.


GS
GRACE S.
Westmont, IL
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019
The thing that makes this place good is the employees,service, and good work
Great as usual
Mike, Janeen a. from J & C Auto Service responded on 05/01/2019

Thank you so much for the nice words. We so appreciate the trust you place in us and we're thankful for your business.


SL
Sonia L.
Downers Grove, IL
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019
Great Customer Service
J&C Auto Service is the best! They have been so accommodating whenever I have a problem with my car.
Mike, Janeen a. from J & C Auto Service responded on 04/25/2019

Thank you so much for the nice words. We value the trust our customers have placed in us and enjoy building a long term relationship with them. We are thankful for your business.