Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

712 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


KS
Kip S.
Wooster, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Kip said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Wooster, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Brake Service
I trust the diagnosis and the repair each time I need vehicle service.

CT
Clyde T.
Wooster, OH
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Spoke with Jane. She said the service at this business was prompt. The price was good and they did a good job.
This review was collected via phone interview by Customer Research Inc.

MR
Mike R.
Ohio
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Mike said the business is really quick with good prices.
This review was collected via phone interview by Customer Research Inc.

GS
Gary S.
Galion, OH
Ford Escort
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018
Good service.
I liked Jim's because he is thurough.Went there for oil change and Jim seen I had a couple bulbs blown out.He replaced them for me and I'm glad he did.I may have been stopped for blown bulbs that I didn't even know about and I really appreciated that.
Thank you.

TF
Tom F.
Wooster, OH
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Fast Reliable Reasonable Friendly
I can trust to get my repair done to my expectations. Jim and his staff truly understands customer service. .. My service has always been fast and reliable.
Thank you Jim... and all the gears that make it run... Special shout it Kaely

MR
Mitchell R.
Ohio
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Mitchell said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

SB
Samantha B.
Apple Creek, OH
Ford Explorer
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/17/2018 Category: Service
Samantha said they did not do what she asked them to do. She said she left afterwards and had the very same problem with the vehicle. She said she brought it home with the same problem she took it in with.
This review was collected via phone interview by Customer Research Inc.
Jim B. from Jim's Auto Center responded on 10/24/2018

Was not aware the problem was still there. We told them when they picked up the vehicle that the ignition had not locked up on us while the vehicle was here. I have talked to them and they are going to stop back in so we can look at it again.


MH
Megan H.
Wooster, OH
Pontiac Vibe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/16/2018 Category: Service
Megan said they did a pretty good job. Her vehicle was returned without the several dollars in change that was in the vehicle. She would like them returned.
This review was collected via phone interview by Customer Research Inc.
Jim B. from Jim's Auto Center responded on 10/24/2018

We were not informed of this until I read the review.


JP
James P.
Wooster, OH
Pontiac Bonneville
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
James said he gets good service there and is treated well.
This review was collected via phone interview by Customer Research Inc.

ZC
Zach C.
Ohio
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Zach said the business was very friendly and communicative. They provided great service.
This review was collected via phone interview by Customer Research Inc.

GS
Gary S.
Galion, OH
Ford Escort
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Gary said the business was very informative, they had a nice staff, a good mechanic, and he respects the work at the business.
This review was collected via phone interview by Customer Research Inc.

DD
Dennis D.
Wooster, OH
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Excellent, honest, reliable automotive repair at a fair cost is what you will find at Jim's Auto Center.
Jim's Auto Center is my go to place anytime I need mechanical work done on either of our cars. I know they will only do what needs done at a reasonable cost. Jim and his crew always tries to please the customer and meet their needs with excellent reliable automotive repair.

CF
Chrystal F.
Wooster, OH
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Chrystal said they answered all her questions that no one else could and they were finished in 1 day.
This review was collected via phone interview by Customer Research Inc.

DL
Daniel L.
Wooster, OH
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018
Amazing job.
Jim's Auto has great customer service, does great work, and doesn't gouge on prices.
Jim is willing to talk through the problems and recommends priorities of when things need done.

MV
Melanie V.
Wooster, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Melanie said the service was wonderful. The work was done at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

TL
Tom L.
Wooster, OH
Chrysler Town & Country SWB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Tom said the business rushed his vehicle so he could take it hunting.
This review was collected via phone interview by Customer Research Inc.

SH
Scott H.
Ohio
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Scott said they do a good job.
This review was collected via phone interview by Customer Research Inc.

PY
Peggy Y.
Wooster, OH
Lexus RX 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Peggy said the staff have always been good to her. They charge a decent price for their service. They are honest and let her know what the issues are and how much it will cost to get her vehicle fixed. They are the best, and she trusts them implicitly.
This review was collected via phone interview by Customer Research Inc.

TR
Tina R.
Wooster, OH
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Tina said she has been a customer for 14 years and has never had an issue. The service is great.
This review was collected via phone interview by Customer Research Inc.