Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

711 Reviews

99% Would Recommend
Latest Review 27 days ago

Reviews


MH
Megan H.
Wooster, OH
Pontiac Vibe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/16/2018 Category: Service
Megan said they did a pretty good job. Her vehicle was returned without the several dollars in change that was in the vehicle. She would like them returned.
This review was collected via phone interview by Customer Research Inc.
Jim B. from Jim's Auto Center responded on 10/24/2018

We were not informed of this until I read the review.


JC
Jamie C.
Ohio
Jeep Liberty
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/12/2018 Category: Service
Spoke with Pamela. She said it took the staff a long time to finish the servicing on their vehicle.
This review was collected via phone interview by Customer Research Inc.

BM
Brian M.
Ohio
Chevrolet Equinox
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/15/2017 Category: Service
Spoke with Stephanie. She said there have been a few times she didn't get an answer or a callback.
This review was collected via phone interview by Customer Research Inc.

NF
Nick F.
Ohio
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/06/2016 Category: Service
Nick said when he picked up his vehicle, it needed more work. They told him what was wrong so, he did the work himself, but it turned out to be something else. He wasn't given a time the vehicle would be ready, but they had his vehicle 3-4 weeks. They didn't provide an explanation of why they kept the vehicle.
This review was collected via phone interview by Customer Research Inc.

WH
Will H.
Ohio
Honda Accord
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/05/2013 Category: Service
Will said he was not happy with his overall experience because he was lied to. He needed to get something out of his vehicle and he was told his vehicle was on the rack out back. When he came to the business his vehicle was right out front. Other than that everything was handled very well and at a great price. He would recommend them but would tell people to make sure and double check what the business is telling them.
This review was collected via phone interview by Customer Research Inc.