Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

693 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


TR
Tina R.
Wooster, OH
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Tina said she has been a customer for 14 years and has never had an issue. The service is great.
This review was collected via phone interview by Customer Research Inc.

KA
Karen A.
Ohio
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Karen said the service at this business was good. There was some miscommunication between her and the previous secretary in which she promised a date for completion, and on that date the owner did not know anything about this arrangement and he apologized to her profusely for the miscommunication.
This review was collected via phone interview by Customer Research Inc.

DG
Don G.
Wooster, OH
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Don said the staff at this facility do a good job.
This review was collected via phone interview by Customer Research Inc.

MH
Michele H.
Ohio
Dodge Journey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Michele said the employees did what needed to be done.
This review was collected via phone interview by Customer Research Inc.

SF
Scott F.
Wooster, OH
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Scott said they did a very good job .
This review was collected via phone interview by Customer Research Inc.

GS
Gerald S.
Ohio
Lincoln Continental
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Gerald said that the place was very good.
This review was collected via phone interview by Customer Research Inc.

BM
Brent M.
Ohio
Chevrolet Chevy Express
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Brent said the business worked him in for service, got him done and kept him working.
This review was collected via phone interview by Customer Research Inc.

GS
Gary S.
Ohio
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Gary said the work was excellent. They were thorough and did exactly what he wanted.
This review was collected via phone interview by Customer Research Inc.

TE
Tom E.
Ohio
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Tom said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

PM
Paul M.
Wooster, OH
Acura RDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018
Tires too
Give Jim a chance to get you tires too. He’s honest and fair. Wouldn’t go anywhere else!

PM
Paul M.
Wooster, OH
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018
The best around!
Jims Auto is the best. He takes such good care of his customers! Hope he never retires

BN
Brian N.
Ohio
GMC Canyon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Brian said that the facility is good and provides good service.
This review was collected via phone interview by Customer Research Inc.

LT
Leo T.
Wooster, OH
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Spoke with Leo's wife. She said the business has a good mechanic.
This review was collected via phone interview by Customer Research Inc.

DF
Dean F.
Ohio
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Spoke with Adam. He said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

PM
Paige M.
Ohio
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Paige said they have always been really good and helpful.
This review was collected via phone interview by Customer Research Inc.

JH
Jamie H.
New Philadelphia, OH
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018
Service for Chevy Cruze
My car broke down on a Friday afternoon. After calling around to several places, everyone told me that it would be at least 4-5 days before they could even look at my vehicle including Jim's. I had it towed to Jim's because they had the best review on Google. The rating is certainly justified. Jim explained to me that he had a mechanic that was going to be on vacation for a couple of days next week and that they would look at it as soon as they could. I explained to him that I use my vehicle for work (I am in sales for a local Building Materials Supply Company) and that I was now going to have to rent a vehicle . On Monday afternoon, I received a call stating that my vehicle was now fixed. I stopped by the shop and Jim explained everything that he had done. He was concerned that there was an oil leak in the engine from my issue and that he put a dye inside that could be detected by ultraviolet light. He asked me to stop by the end of the week because he wanted to see if there was a leak. I explained to him that I did have an issue several months ago and that there probably was still residue on the engine that had not been properly cleaned. I stopped by that Friday afternoon and Jim looked at the engine and there was not a leak. By showing that extra step in the service, he proved to me that he cares about his work shows that he values his customers relationships. I do not live in the immediate area, but I will recommend his service to anyone I meet. Great job!

RB
Ryan B.
Sherrodsville, OH
Dodge Neon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Ryan said this business provides good service.
This review was collected via phone interview by Customer Research Inc.

ML
Michaela L.
Ohio
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Michaela said that the facility has affordable prices and provides good customer service.
This review was collected via phone interview by Customer Research Inc.

MB
Melody B.
Ohio
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Spoke with Gabby. She said the business has always been fair.
This review was collected via phone interview by Customer Research Inc.

PV
Pat V.
Ohio
Toyota Matrix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Pat said the business treated her fairly and she trust's them.
This review was collected via phone interview by Customer Research Inc.