Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

719 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


SB
Samantha B.
Apple Creek, OH
Ford Explorer
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/17/2018 Category: Service
Samantha said they did not do what she asked them to do. She said she left afterwards and had the very same problem with the vehicle. She said she brought it home with the same problem she took it in with.
This review was collected via phone interview by Customer Research Inc.
Jim B. from Jim's Auto Center responded on 10/24/2018

Was not aware the problem was still there. We told them when they picked up the vehicle that the ignition had not locked up on us while the vehicle was here. I have talked to them and they are going to stop back in so we can look at it again.


LW
Lebrant W.
Ohio
Ford Crown Victoria
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/14/2017 Category: Service
Lebrant said this business fixed his vehicle and the very next day the same problem started again. He contacted the business and they wanted to charge him again.
This review was collected via phone interview by Customer Research Inc.
Jim B. from Jim's Auto Center responded on 11/22/2017

This vehicle was towed in . We scanned the vehicle, checked spark, and checked fuel pressure. Had no fuel pressure. We then checked power and grounds. We found a bad connection at the inertia switch. Cleaned it up and the vehicle started. We drove the vehicle every day for the next few days that it was here. Lebrant was told if it was what we fixed there was no charge, but if it was something else, there would be additional charges. His total for the work we did was $64.97.