Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

703 Reviews

99% Would Recommend
Latest Review 10 days ago

Reviews


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Paul M.
Wooster, OH
Acura RDX
Verified
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07/15/2018
Tires too
Give Jim a chance to get you tires too. He’s honest and fair. Wouldn’t go anywhere else!

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Paul M.
Wooster, OH
Toyota Camry
Verified
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07/15/2018
The best around!
Jims Auto is the best. He takes such good care of his customers! Hope he never retires

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Brian N.
Ohio
GMC Canyon
Verified
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07/13/2018 Category: Service
Brian said that the facility is good and provides good service.
This review was collected via phone interview by Customer Research Inc.

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Leo T.
Wooster, OH
Chevrolet Impala
Verified
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07/12/2018 Category: Service
Spoke with Leo's wife. She said the business has a good mechanic.
This review was collected via phone interview by Customer Research Inc.

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Dean F.
Ohio
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Spoke with Adam. He said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

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Paige M.
Ohio
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Paige said they have always been really good and helpful.
This review was collected via phone interview by Customer Research Inc.

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Andrew H.
Wooster, OH
Subaru B9 Tribeca
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
Spoke with Rebecca. She said the staff are really good and they have fair prices.
This review was collected via phone interview by Customer Research Inc.

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Tania R.
Ohio
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2018 Category: Service
Tania said they were very reassuring and knowledgeable. She would have liked to have her vehicle back sooner.
This review was collected via phone interview by Customer Research Inc.

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Jamie H.
New Philadelphia, OH
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018
Service for Chevy Cruze
My car broke down on a Friday afternoon. After calling around to several places, everyone told me that it would be at least 4-5 days before they could even look at my vehicle including Jim's. I had it towed to Jim's because they had the best review on Google. The rating is certainly justified. Jim explained to me that he had a mechanic that was going to be on vacation for a couple of days next week and that they would look at it as soon as they could. I explained to him that I use my vehicle for work (I am in sales for a local Building Materials Supply Company) and that I was now going to have to rent a vehicle . On Monday afternoon, I received a call stating that my vehicle was now fixed. I stopped by the shop and Jim explained everything that he had done. He was concerned that there was an oil leak in the engine from my issue and that he put a dye inside that could be detected by ultraviolet light. He asked me to stop by the end of the week because he wanted to see if there was a leak. I explained to him that I did have an issue several months ago and that there probably was still residue on the engine that had not been properly cleaned. I stopped by that Friday afternoon and Jim looked at the engine and there was not a leak. By showing that extra step in the service, he proved to me that he cares about his work shows that he values his customers relationships. I do not live in the immediate area, but I will recommend his service to anyone I meet. Great job!

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Ryan B.
Sherrodsville, OH
Dodge Neon
Verified
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06/20/2018 Category: Service
Ryan said this business provides good service.
This review was collected via phone interview by Customer Research Inc.

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Michaela L.
Ohio
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Michaela said that the facility has affordable prices and provides good customer service.
This review was collected via phone interview by Customer Research Inc.

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Melody B.
Ohio
Verified
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06/15/2018 Category: Service
Spoke with Gabby. She said the business has always been fair.
This review was collected via phone interview by Customer Research Inc.

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Pat V.
Ohio
Toyota Matrix
Verified
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06/15/2018 Category: Service
Pat said the business treated her fairly and she trust's them.
This review was collected via phone interview by Customer Research Inc.

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Gerald S.
Ohio
Lincoln Continental
Verified
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06/15/2018 Category: Service
Gerald said that the facility came highly recommended.
This review was collected via phone interview by Customer Research Inc.

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Nate Y.
Wooster, OH
Jeep Wrangler
Verified
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06/13/2018
My visit
Everyone at Jim’s is first class, very timely and best price in town !!! Wouldn’t trust anyone else.

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Michelle H.
Wooster, OH
Honda Pilot
Verified
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06/13/2018 Category: Service
Michelle said she was happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.

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Joseph K.
Ohio
Toyota Sienna
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
Joseph said he has to take his vehicle back in tomorrow because of a few issues.
This review was collected via phone interview by Customer Research Inc.
Jim B. from Jim's Auto Center responded on 06/15/2018

We installed an engine. He came back for a CD stuck in his radio. His horn also was not working. We oiled the horn and it works fine.


KG
Ken G.
Ohio
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Ken said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

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Ashley R.
Ohio
Isuzu Rodeo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Ashley said the service was great, the prices were good, and the business did what they said they would do.
This review was collected via phone interview by Customer Research Inc.

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Troy B.
Wooster, OH
Chevrolet Cruze
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Spoke with Chris. She said they are always good about getting her in. She's always appreciated their service. They do a good job. However, it's not always perfect.
This review was collected via phone interview by Customer Research Inc.