Joes Auto And Truck Repair

Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9
4.9

( 147 Reviews )

99% Would Recommend
Latest Review almost 4 years ago

Reviews


RS
Rebecca S.
Magalia, CA
GMC Canyon
Verified Customer
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10/13/2015 Category: Service
Rebecca said this business was very thorough and looked into all of the problems with her vehicle. They did not charge her anything until they had a full diagnosis on her vehicle. An employee even spent 30 minutes with her explaining what was wrong with her vehicle and what services needed to be done.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 10/22/2015

We appreciate you coming in and are always more than happy to take the time to fully explain the diagnosis as well as the repair.  Thank you so much for being our very valued customer.  We appreciate your business and look forward to assisting you in the future.


JB
Jess B.
Paradise, CA
Toyota Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2015 Category: Service
Jess said he really liked the service he received from this business and he really liked Carl.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 10/22/2015

Thank you very much.  We truly appreciate you being our valued customer and look forward to assisting you in the future.


BC
Bill C.
Paradise, CA
Buick Park Avenue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2015 Category: Service
Bill said the employees at this business worked with them all the way, doing all they could do.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 10/14/2015

Thank you so much.  We strive for top quality honest service,  We appreciate you being our valued customer and are happy we could take care of your vehicle issue.


LS
LeAndra S.
Paradise, CA
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2015
Professionalism and Honesty
Our service was quick, yet thorough. When a serious issue was discovered, they gave us names of other businesses that specialize in that area and didn't try to hoard business for themselves. We have been treated honestly every time we've taken our vehicles there. As long as we live in this area, we will always come here first.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 10/14/2015

Thank you for the very kind comment.  We truly appreciate you being our loyal valued customer.  Looking forward to helping you in the future.


KC
Kevin C.
Paradise, CA
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2015 Category: Service
Kevin said this business is very good. They took care of the problem and found a new one. They have good mechanics. He is very happy with them.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 10/08/2015

Thank you.  We are very happy to have been of service in finding and repairing your vehicle issue.  We appreciate you being our valued customer and look forward to assisting you in the future.


SS
Steve S.
Paradise, CA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2015
Carl
Carl is very helpful, honest, and of good spirit. He makes visiting for repair/maintenance a good experience.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 10/02/2015

Thank you very much for the kind words.  We strive for everyone to have a happy experience with top quality work.  Thank you for being our valued customer.


MC
Morgan C.
Chico, CA
Honda Accord Crosstour
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2015 Category: Service
Morgan said this business was quick and they did a great job.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 10/02/2015

Thank you for coming in.  We appreciate your business and look forward to your next visit.


AP
Al P.
Paradise, CA
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2015 Category: Service
Al said he will go back to this business. He found them to have a good crew and he is pleased with the work they did. Because of this, he already has recommended others to them.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 10/02/2015

Thank you for the recommendations.  We appreciate you being our valued customer and look forward to assisting you in the future.


SS
Shelia S.
Paradise, CA
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2015 Category: Service
Sheila said this business did a good job.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 10/02/2015

Thank you for coming in we appreciate your business and look forward to assisting you in the future.


KS
Kevin S.
Paradise, CA
Mazda B2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2015 Category: Service
Kevin said this business treated him very nicely. Each of the three times he took his vehicles to this business, he was treated nicely. They have been honest and he has been very satisfied with the work they have done. He appreciates the way he has been treated. This is the best out of all of the business' he has visited.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 10/02/2015

Thank you very much.  Honest quality work with a happy environment is what we strive for.  We appreciate your business and being our valued customer.


CG
Corinne G.
Paradise, CA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2015
Thorough service
Great service! It wasn't just an oil change; they checked everything including the brakes.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 10/02/2015

Thank you very much for coming in.  We are happy to be of service and appreciate you being our valued customer.  We look forward to your next visit.


HE
Harold E.
Paradise, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2015 Category: Service
Harold said he had no problems with this business. They called when his vehicle was ready and everything was good. He is thankful and appreciative of the business.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 09/18/2015

We are very happy to have been of service to you.  Thank you for being our valued customer.  We truly appreciate your business. 


JR
James R.
Paradise, CA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2015 Category: Service
James said everything was fine at the business and he had no problems.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 09/18/2015

We are very happy to have been of assistance with your vehicle and appreciate you being our valued customer.  We look forward to assisting you in the future.


CG
Claudia G.
Paradise, CA
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2015 Category: Service
Claudia said she was satisfied with this business, even though she had to wait a little bit. They were thorough and not pushy at trying to sell her things. They saw her fanning herself and turned on the air conditioning for her. This was thoughtful of them and she will be back.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 09/18/2015

We strive for quality honest service and very much appreciate you being our valued customer.  We look forward to being of assistance in the future.


JS
Joe S.
Paradise, CA
BMW 528i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2015
Got me back on the road fast without any problems.
Thanks to Joe, Carl and Dean doing a great job! My starter went out and they had me back on the road in no time.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 09/10/2015

Thank you so very much.  Glad we were able to resolve your issue in a timely manner.  We look forward to assisting you in the future with any of your auto needs.


MO
Michael o.
Paradise, CA
Ford F-250 Super Duty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2015
Joe's Auto and Truck Repair
Did a great job cleaning gas that I accidently put in my diesel. Was more expensive then estimate but cheaper that a new engine.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 09/10/2015

Glad we could be of assistance with the fuel issue.  Hope the truck is running well.  Thank you for being our valued customer.


DY
Dave Y.
Paradise, CA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2015
Quick Service
Very efficient
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 09/10/2015

Thank you for being our valued customer.  We look forward to assisting you in the future.


SM
Scott M.
Paradise, CA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2015
Great crew, great service
I hate reviews I don't like wasting my time to fill them out. So the fact that I'm doing it for joes should speak on its on. Anyway everyone there is super helpful and very smart. I won't go anywhere else
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 09/10/2015

Thank you so very much.  We appreciate you being our valued customer and look forward to assisting you in the future with any of your auto needs.


ED
Elizabeth D.
Paradise, CA
Saturn L300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2015 Category: Service
Elizabeth said the staff at this business is friendly and helpful. They tell her exactly what is wrong and they do not try to hide anything. They are very honest and would definitely recommend others to them.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 08/25/2015

Thank you very much.  We strive for top quality and honest work.  Thank you for being our very valued customer.


JB
Jess B.
Meridian, CA
Toyota Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2015 Category: Service
Jess said they are very friendly and helpful employees.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 08/25/2015

Thank you for being our valued customer.  We truly appreciate your business and look forward to assisting you in the future.


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