business image

Johnson Hyundai of Cary

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(4,802 Reviews)
69
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
310
Total ReScores
4.6
ReScore Average
69
Net Promoter Score ®

Business Details

About

Johnson Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance. Johnson Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(919) 447-3900

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 3:00 PM
Sun
closed
* Eastern Time (US & Canada)
5000 Old Raleigh Road Cary, NC 27511
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(4,802 Reviews)

LB
gravatar
Leslie B.
Raleigh, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/14/2022
0
Category: Service
Worst customer service, ever
I am in the mileage reimbursement program. Whenever I want mileage checked, they will not schedule an appointment. The car needed the rotors machined at one point in the past. This dealership damaged them to the point that the car needed new rotors, and they would not admit fault nor pay for the rotors. Recently, the front passenger door handle broke. There was rarely a passenger in the vehicle, so it was not from overuse. The dealership "fixed" the handle, and I was charged for it, and then it broke, again, soon after. The dealership kept increasing the price of the handle. They kept the car 3 more weeks due to misdiagnosis. I had to contact the corporate office. I was not charged additional funds due to complaint, but after much non-use of the vehicle, the handle is again broken. Do not give your money and business to this dealership if you have an ounce of sense.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.