Johnston's Automotive


Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

525 Reviews

100% Would Recommend
Latest Review about 12 hours ago
ROBERT S. on 04/25/2018
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"Outstanding service "
I found Johnston's auto repair after moving into the area, I've taken my vehicles the on several occasions and have been very pleased with there work. Even on 1 occasion when I chose not to have the repairs done at that time , I was given an honest diagnostic and quoted an amount to repair which I later came back and had the job done .

Thank You for your great and honest work.

Robert
Vehicle: Mercury Mountaineer
Service Date: 04/23/2018
Review Created: 04/25/2018 12:52 PM
MARRILL M. on 04/23/2018
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"Consistently affective."
As always, Johnston's takes great care of my old car.
Vehicle: Honda CR-V
Service Date: 04/16/2018
Review Created: 04/23/2018 10:05 PM
DAVID K. on 04/20/2018
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"Yukon repairs "
Great job finding everything that needed to be repaired on my Yukon. Very knowledgeable and the job gets done right.
Vehicle: GMC Yukon
Service Date: 04/19/2018
Review Created: 04/20/2018 09:16 PM
JOE D. on 04/19/2018
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"Excellent service as always. "
Excellent service as always. We will always be back.
Vehicle: Toyota 4Runner
Service Date: 04/17/2018
Review Created: 04/19/2018 07:13 AM
John F. on 04/14/2018
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John said the service was great and the business had great communication.
Vehicle: Ford Explorer
Category: Service
Service Date: 04/12/2018
Review Created: 04/14/2018
This review was collected via phone interview by Customer Research Inc.
KAKI A. on 04/13/2018
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"My first experience with Johnston's Automotive"
I had been referred to Johnston's by a friend who swears by them. Having a Mercedes with work only done by the dealership, I was a bit hesitant. But then I thought, has the dealership ever thanked me for MY loyalty?? The answer of course was NO. So I booked in with JOHNSTON'S, talked with Cheri (who makes one feel as though you've been friends for years) and am delighted with the results.
Vehicle: Mercedes-Benz E550
Service Date: 04/11/2018
Review Created: 04/13/2018 06:23 AM
Daniel H. on 04/11/2018
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Daniel said the business has been good to him. The staff are honest, trustworthy, and easy to work with.
Vehicle: Chevrolet Chevy Express
Category: Service
Service Date: 04/04/2018
Review Created: 04/11/2018
This review was collected via phone interview by Customer Research Inc.
Chris D. on 04/10/2018
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Chris said he liked their flexibility.
Vehicle: Kia Optima
Category: Service
Service Date: 04/06/2018
Review Created: 04/10/2018
This review was collected via phone interview by Customer Research Inc.
MARY LOU I. on 04/09/2018
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"prompt repairs with fair prices"
My family and I will always take our cars here. You can trust their family own business, they treat you like family also.
Vehicle: Oldsmobile Cutlass
Service Date: 03/30/2018
Review Created: 04/09/2018 09:03 AM
Chris E. on 04/07/2018
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Chris said the customer service, speed and quality is great. The friendliness and personal touches were astounding.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 04/04/2018
Review Created: 04/07/2018
This review was collected via phone interview by Customer Research Inc.
Larry S. on 04/05/2018
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Larry said the service and the staff were good.
Vehicle: Ford Fusion
Category: Service
Service Date: 03/26/2018
Review Created: 04/05/2018
This review was collected via phone interview by Customer Research Inc.
Donnell L. on 04/05/2018
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Donnell said the service was great.
Vehicle: Jaguar S-TYPE
Category: Service
Service Date: 03/29/2018
Review Created: 04/05/2018
This review was collected via phone interview by Customer Research Inc.
Rodger D. on 04/05/2018
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Rodger said that the business did fine.
Vehicle: Lexus RX 330
Category: Service
Service Date: 04/03/2018
Review Created: 04/05/2018
This review was collected via phone interview by Customer Research Inc.
Carla T. on 04/05/2018
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Carla said she had to miss 2 days of work, instead of 1. The staff diagnosed her brake rotors wrong and it started to shake so she had to go back again. The facility was clean and the employees were nice.
Vehicle: Honda CR-V
Category: Service
Service Date: 03/27/2018
Review Created: 04/05/2018
This review was collected via phone interview by Customer Research Inc.
Profile image medium
Cheri J., Owner at Johnston's Automotive responded on 04/05/2018

Carla, you're vehicle came in for noise in the rear of vehicle and for strut replacement.  We adjusted the rear brakes, replaced the struts and did an alignment on the vehicle.  The next morning when you came in you side the vehicle was shaking when you made a hard stop.  We checked the alignment which was fine and then checked the front brakes.  We found that the rotors were warped causing your shaking.   
We only do what our customers ask us to look at.  Had you asked us to address shaking in the vehicle when you first came, we would have checked your entire brake system.  But that was not your complaint.  You told us the problem was in the rear of vehicle, and it was, the brakes were out of adjustment.

I am sorry that we may have had miscommunication.  But that being said, we do not upsell our customers and that is why we address what the customer specifically asks for.

Thank you for your feedback.  Have a nice weekend.

Dwight and Cheri Johnston
Owners
602-381-0448
Laurie K. on 04/04/2018
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Spoke with Laurie's daughter. She said the vehicle is running perfectly. The employees did a good job and always have time to help those in need.
Vehicle: Nissan Xterra
Category: Service
Service Date: 03/28/2018
Review Created: 04/04/2018
This review was collected via phone interview by Customer Research Inc.
BRYAN C. on 04/03/2018
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"Fast and knowledgeable "
Great place
Vehicle: Mazda B2300
Service Date: 04/02/2018
Review Created: 04/03/2018 08:13 PM
SUSAN L. on 03/21/2018
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"Staff thoroughly explains any issues/problems vehicle may have, and what options are available to fix it."
Staff always informative, always very pleasant! I've take my car here for over eight years. Same great quality service and price!
Vehicle: Subaru Forester
Service Date: 03/20/2018
Review Created: 03/21/2018 09:54 PM
RICK H. on 03/21/2018
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"great place to do auto repair. "
They are very helpful, thier price is right and they always finish when they said they would be done.
Vehicle: Chevrolet Tahoe
Service Date: 03/20/2018
Review Created: 03/21/2018 09:01 AM
DARA D. on 03/20/2018
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"Service can’t be beat!"
Johnston’s automotive provides accurate service to my vehicle.

Thank you !
Vehicle: Nissan Xterra
Service Date: 03/19/2018
Review Created: 03/20/2018 07:53 PM
Chanda W. on 03/20/2018
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Chanda said she has used this business for years.
Vehicle: Pontiac Torrent
Category: Service
Service Date: 03/16/2018
Review Created: 03/20/2018
This review was collected via phone interview by Customer Research Inc.
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