Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

537 Reviews

100% Would Recommend
Latest Review 12 days ago

Reviews


LL
LORNA L.
Phoenix, AZ
Mercedes-Benz E320
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018
LoLo's comments
Friendly, experienced service

SG
Shawna G.
Phoenix, AZ
Nissan Xterra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Shawna said the business is always super friendly.
This review was collected via phone interview by Customer Research Inc.

DW
Destiny W.
Arizona
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Destiny said the business test drove the vehicle before giving it to her to make sure the alignment was all right.
This review was collected via phone interview by Customer Research Inc.

JA
Justin A.
Phoenix, AZ
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Justin said the front desk receptionist made his visit easy and less stressful.
This review was collected via phone interview by Customer Research Inc.

TB
Truston B.
Arizona
GMC Sierra 3500HD
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Truston said the business was very friendly and the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

NS
NANCY S.
Phoenix, AZ
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018
Johnston's Automotive
What a treasure. Johnston's Automotive has again provided me with efficient, friendly and reasonably priced service.

SJ
SYLVIA J.
Phoenix, AZ
Chrysler PT Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018
Amazing Shop
Amazing Shop Sherry (co-owner) is amazing this place is very upfront and transparent about cost. Local Family Business transparent about cost. Local Family Business that doesn't skip on professionalism and customer service. Reasonable prices

JC
Julie C.
Phoenix, AZ
Lexus RX 350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Julie said she was satisfied with the time it took to service her vehicle, and it seems to be running fine.
This review was collected via phone interview by Customer Research Inc.

CP
Chaundra P.
Phoenix, AZ
Chevrolet Malibu
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2018 Category: Service
Chaundra said the business ordered a mirror that was not a match.
This review was collected via phone interview by Customer Research Inc.

TM
Tommy M.
Scottsdale, AZ
Dodge Durango
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Tommy said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

RE
RICHARD E.
Phoenix, AZ
BMW Z3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Never surprises
As always, the work was done professionally, on time and for the quoted price. Very satisfied with all aspects of the service.

GB
GAIL B.
Phoenix, AZ
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
This is a family owned business and you can be sure you will be treated with respect when you walk in the door.
I guess it's the peace of mind that I get when I take my car in for repairs. It's hard to find a car repair shop that you can trust. I know they will make the repair that I brought it in for, and not try to sell you on other repairs that are not needed at that time.

RS
ROBERT S.
Phoenix, AZ
Mercury Mountaineer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
Outstanding service
I found Johnston's auto repair after moving into the area, I've taken my vehicles the on several occasions and have been very pleased with there work. Even on 1 occasion when I chose not to have the repairs done at that time , I was given an honest diagnostic and quoted an amount to repair which I later came back and had the job done .

Thank You for your great and honest work.

Robert

MM
MARRILL M.
Phoenix, AZ
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
Consistently affective.
As always, Johnston's takes great care of my old car.

DK
DAVID K.
Phoenix, AZ
GMC Yukon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Yukon repairs
Great job finding everything that needed to be repaired on my Yukon. Very knowledgeable and the job gets done right.

JD
JOE D.
Phoenix, AZ
Toyota 4Runner
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
Excellent service as always.
Excellent service as always. We will always be back.

JF
John F.
Phoenix, AZ
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
John said the service was great and the business had great communication.
This review was collected via phone interview by Customer Research Inc.

KA
KAKI A.
Phoenix, AZ
Mercedes-Benz E550
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
My first experience with Johnston's Automotive
I had been referred to Johnston's by a friend who swears by them. Having a Mercedes with work only done by the dealership, I was a bit hesitant. But then I thought, has the dealership ever thanked me for MY loyalty?? The answer of course was NO. So I booked in with JOHNSTON'S, talked with Cheri (who makes one feel as though you've been friends for years) and am delighted with the results.

DH
Daniel H.
Arizona
Chevrolet Chevy Express
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Daniel said the business has been good to him. The staff are honest, trustworthy, and easy to work with.
This review was collected via phone interview by Customer Research Inc.

CD
Chris D.
Phoenix, AZ
Kia Optima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Chris said he liked their flexibility.
This review was collected via phone interview by Customer Research Inc.