Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

541 Reviews

100% Would Recommend
Latest Review 20 days ago

Reviews


LL
LORNA L.
Phoenix, AZ
Ford Expedition
Verified
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07/28/2018
5 star
Very good and quick. Thank you

NS
NANCY S.
Phoenix, AZ
Toyota Camry
Verified
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07/25/2018
Johnston’s Automotive is the best!
Thiis Sunday when my check engine light came and started ‘Smoking’. My first thought was to drive it to Johnston”s and park it there. First thing Monday morning, they replaced my radiator. As always , the service was prompt and friendly, even providing me a ride to pick up my car when ready.

TD
THOMAS D.
Phoenix, AZ
Scion tC
Verified
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07/24/2018
Honest
I have been coming to this shop on and off for almost 20 years. they are honest and they do good work. They definitely know what they are doing.

AS
ALLISON S.
Phoenix, AZ
Subaru Crosstrek
Verified
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06/27/2018
Oil change
The staff is very friendly, honest and I appreciate that they are on time. I never feel as though I am being “sold” a service. I highly recommend Johnston’s Automotive!

LL
LORNA L.
Phoenix, AZ
Mercedes-Benz E320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018
LoLo's comments
Friendly, experienced service

SG
Shawna G.
Phoenix, AZ
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Shawna said the business is always super friendly.
This review was collected via phone interview by Customer Research Inc.

DW
Destiny W.
Arizona
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Destiny said the business test drove the vehicle before giving it to her to make sure the alignment was all right.
This review was collected via phone interview by Customer Research Inc.

JA
Justin A.
Phoenix, AZ
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Justin said the front desk receptionist made his visit easy and less stressful.
This review was collected via phone interview by Customer Research Inc.

TB
Truston B.
Arizona
GMC Sierra 3500HD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Truston said the business was very friendly and the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

NS
NANCY S.
Phoenix, AZ
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018
Johnston's Automotive
What a treasure. Johnston's Automotive has again provided me with efficient, friendly and reasonably priced service.

SJ
SYLVIA J.
Phoenix, AZ
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018
Amazing Shop
Amazing Shop Sherry (co-owner) is amazing this place is very upfront and transparent about cost. Local Family Business transparent about cost. Local Family Business that doesn't skip on professionalism and customer service. Reasonable prices

JC
Julie C.
Phoenix, AZ
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Julie said she was satisfied with the time it took to service her vehicle, and it seems to be running fine.
This review was collected via phone interview by Customer Research Inc.

CP
Chaundra P.
Phoenix, AZ
Chevrolet Malibu
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2018 Category: Service
Chaundra said the business ordered a mirror that was not a match.
This review was collected via phone interview by Customer Research Inc.

TM
Tommy M.
Scottsdale, AZ
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Tommy said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

RE
RICHARD E.
Phoenix, AZ
BMW Z3
Verified
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04/29/2018
Never surprises
As always, the work was done professionally, on time and for the quoted price. Very satisfied with all aspects of the service.

GB
GAIL B.
Phoenix, AZ
Hyundai Elantra
Verified
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04/27/2018
This is a family owned business and you can be sure you will be treated with respect when you walk in the door.
I guess it's the peace of mind that I get when I take my car in for repairs. It's hard to find a car repair shop that you can trust. I know they will make the repair that I brought it in for, and not try to sell you on other repairs that are not needed at that time.

RS
ROBERT S.
Phoenix, AZ
Mercury Mountaineer
Verified
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04/25/2018
Outstanding service
I found Johnston's auto repair after moving into the area, I've taken my vehicles the on several occasions and have been very pleased with there work. Even on 1 occasion when I chose not to have the repairs done at that time , I was given an honest diagnostic and quoted an amount to repair which I later came back and had the job done .

Thank You for your great and honest work.

Robert

MM
MARRILL M.
Phoenix, AZ
Honda CR-V
Verified
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04/23/2018
Consistently affective.
As always, Johnston's takes great care of my old car.

DK
DAVID K.
Phoenix, AZ
GMC Yukon
Verified
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04/20/2018
Yukon repairs
Great job finding everything that needed to be repaired on my Yukon. Very knowledgeable and the job gets done right.

JD
JOE D.
Phoenix, AZ
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
Excellent service as always.
Excellent service as always. We will always be back.