Johnston's Automotive


Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

449 Reviews

100% Would Recommend
Latest Review 5 days ago
Dena V. on 11/13/2017
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Dena said the personnel are very fair. They are accommodating and they do a good job.
Vehicle: Toyota Matrix
Category: Service
Service Date: 11/07/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
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Cheri J., Owner at Johnston's Automotive responded on 11/17/2017

Thank you Dena!!

Dwight and Cheri Johnston
Owners
602-381-0448
Fransico T. on 11/13/2017
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Fransico said the business was very knowledgeable and friendly.
Vehicle: Nissan Sentra
Category: Service
Service Date: 10/25/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
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Cheri J., Owner at Johnston's Automotive responded on 11/17/2017

Thank you Fransico!

Dwight and Cheri Johnston
Owners
602-381-0448
Bill B. on 11/13/2017
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Bill said the staff did a superb job.
Vehicle: Ford Mustang
Category: Service
Service Date: 11/02/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
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Cheri J., Owner at Johnston's Automotive responded on 11/17/2017

We do our best to make folks happy.  Thanks Bill!

Dwight and Cheri Johnston
Owners
602-381-0448
MARC P. on 11/06/2017
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"Great service"
Fast great service! My excuse for missing work that day was my car was getting repaired, lol. Shop fixed it so fast still had half a day left, oh well lol. Definitely taking my car back!
Vehicle: Hyundai Tiburon
Service Date: 11/06/2017
Review Created: 11/06/2017 07:57 PM
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Cheri J., Owner at Johnston's Automotive responded on 11/07/2017

LOL!  Everyone needs a good excuse to miss a day of work...too bad it had to be for your vehicle though.  It was so very nice to meet you yesterday, Marc.  

Cheri

Dwight and Cheri Johnston
Owners
602-381-0448
ANGELA W. on 11/06/2017
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"Excellent experience!"
We had gotten the run around from a few places about needed repairs and unnecessary repairs. Johnston's was straight forward about what actually needed to be repaired to maintain a safe vehicle. They helped with rides to and from. We will definitely be back.
Vehicle: Ford Taurus
Service Date: 11/02/2017
Review Created: 11/06/2017 07:25 PM
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Cheri J., Owner at Johnston's Automotive responded on 11/07/2017

Hi Angela!  Thank you so much for the awesome review!  We strive to make our customers happy!

Dwight and Cheri Johnston
Owners
602-381-0448
Joey R. on 11/02/2017
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Joey said this business provided good customer service. They have friendly staff. Sherry was great to work with and he appreciated their help.
Vehicle: Volkswagen Jetta Sedan
Category: Service
Service Date: 10/30/2017
Review Created: 11/02/2017
This review was collected via phone interview by Customer Research Inc.
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Cheri J., Owner at Johnston's Automotive responded on 11/03/2017

Thanks so much, Joey!  It was nice working with you as well.  I look forward to meeting your wife next time around!  Have a great weekend!

Dwight and Cheri Johnston
Owners
602-381-0448
JOHN PAUL A. on 10/31/2017
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"Oil Change"
I do think it's a little pricey for an oil change but they always do good work here and service is great.
Vehicle: Chevrolet Silverado 1500
Service Date: 10/27/2017
Review Created: 10/31/2017 03:49 PM
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Cheri J., Owner at Johnston's Automotive responded on 11/01/2017

We are thrilled that you are happy with our service.  A lot happens when we do an oil change.  We not only change the oil, we make sure your tires are at the correct pressure, we verify that all your safety lights are illuminated, and we top off all the fluids, including coolant and windshield wiper fluids.  At $46, we believe we are pretty competetive with other local shops.  Thank you John Paul, for being such a loyal customer.

Dwight and Cheri Johnston
Owners
602-381-0448
Warren R. on 10/31/2017
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Warren said the staff did a great job. They are very clean. They offer to give customers a ride to and from home if needed.
Vehicle: Dodge Pickup
Category: Service
Service Date: 10/10/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
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Cheri J., Owner at Johnston's Automotive responded on 11/03/2017

Thanks Warren!  Have a great weekend!

Dwight and Cheri Johnston
Owners
602-381-0448
Susan M. on 10/31/2017
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Susan said the staff could have overcharged her but they didn't. They were very honest.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 10/27/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
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Cheri J., Owner at Johnston's Automotive responded on 11/07/2017

Thank you Susan!

Dwight and Cheri Johnston
Owners
602-381-0448
MARCI H. on 10/29/2017
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"Awesome Place"
I would recommend Johnston's Automotive to anyone. They go above and beyond to ensure that your car is taken care of in the most affordable way.
Vehicle: Nissan Rogue
Service Date: 10/25/2017
Review Created: 10/29/2017 02:13 PM
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Cheri J., Owner at Johnston's Automotive responded on 11/01/2017

Thank you so much Marci!  It's always nice to see you.

Dwight and Cheri Johnston
Owners
602-381-0448
MARY LOU I. on 10/28/2017
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"customer service"
I love the way the Johnston's family help you. I needed to have my car smogged they were able to help me prioritize the work needed on my car. By them doing this I'm able to budget the repairs and do them as I have the money. Their kindness and generosity is very genuine. My family and I always bring our cars there you can count on the work being done right.
Vehicle: Oldsmobile Cutlass
Service Date: 10/19/2017
Review Created: 10/28/2017 11:07 AM
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Cheri J., Owner at Johnston's Automotive responded on 11/01/2017

Mary Lou, you are so sweet.  Thank you for your wonderful review.  We truly appreciate you!

Dwight and Cheri Johnston
Owners
602-381-0448
ROSS S. on 10/25/2017
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"Customer Service"
Appreciated the ease of making an appointment, quick service and willingness to provide transportation to my work place while my vehicle was being serviced.
Vehicle: Jeep Grand Cherokee
Service Date: 10/23/2017
Review Created: 10/25/2017 10:21 PM
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Cheri J., Owner at Johnston's Automotive responded on 10/26/2017

We are so happy that we were able to take care of all your needs.  Thank you for the great review!!

Dwight and Cheri Johnston
Owners
602-381-0448
Kai P. on 10/25/2017
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Spoke with Katherine. She said she can't say enough good things about this business.
Vehicle: Mercedes-Benz E350
Category: Service
Service Date: 10/20/2017
Review Created: 10/25/2017
This review was collected via phone interview by Customer Research Inc.
Dave W. on 10/24/2017
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Dave said the service was good. He needed something done and the staff did it right away. His vehicle worked well afterwards. They were timely, efficient, fair and friendly throughout the service.
Vehicle: Chrysler Town & Country
Category: Service
Service Date: 10/10/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
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Cheri J., Owner at Johnston's Automotive responded on 11/17/2017

Thank you Dave!  It was our pleasure helping you.

Dwight and Cheri Johnston
Owners
602-381-0448
MIKE S. on 10/21/2017
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"Car care "
Honest and dependable
Vehicle: Toyota Tacoma
Service Date: 10/20/2017
Review Created: 10/21/2017 01:15 AM
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Cheri J., Owner at Johnston's Automotive responded on 10/26/2017

Thanks Mike!!

Dwight and Cheri Johnston
Owners
602-381-0448
NANCY V. on 10/19/2017
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"Go to Johnston's "
This was my third experience with Johnston's and it was outstanding...just like the first 2 experiences. Prompt, professional service with excellent communication. These folks deliver exactly what they say!
Vehicle: Ford Focus
Service Date: 10/18/2017
Review Created: 10/19/2017 04:40 PM
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Cheri J., Owner at Johnston's Automotive responded on 10/20/2017

WOW!  Thanks Nancy!!  We are thrilled that we are able to meet all your expectations!

Dwight and Cheri Johnston
Owners
602-381-0448
TERESA C. on 10/19/2017
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"Outstanding customer service "
Staff are honest, no pressure to fix problems, uses genuine parts on cars.
Vehicle: Hyundai Sonata
Service Date: 10/17/2017
Review Created: 10/19/2017 02:43 AM
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Cheri J., Owner at Johnston's Automotive responded on 10/20/2017

Teresa, thank you so much for your review.  Honesty and Integrity so what we strive for every day.

Dwight and Cheri Johnston
Owners
602-381-0448
ALEJANDRO V. on 10/19/2017
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"Feedback "
Very honest, fast service and affordable prices
Vehicle: Toyota Sienna
Service Date: 10/17/2017
Review Created: 10/19/2017 02:10 AM
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Cheri J., Owner at Johnston's Automotive responded on 10/20/2017

Thank you so much Alejandro!  We appreciate your fantastic review!

Dwight and Cheri Johnston
Owners
602-381-0448
Sharon A. on 10/17/2017
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Sharon said the service provided by this business was fantastic and the staff was nice to work with.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 10/12/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
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Cheri J., Owner at Johnston's Automotive responded on 10/20/2017

Thank you Sharon.  You were pretty nice to work with as well!

Dwight and Cheri Johnston
Owners
602-381-0448
OSCAR M. on 10/14/2017
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"Great people "
They do a great job on everything
Vehicle: Dodge Pickup
Service Date: 10/13/2017
Review Created: 10/14/2017 10:42 AM
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Cheri J., Owner at Johnston's Automotive responded on 10/16/2017

Thanks Oscar!  We think you're pretty great too!

Dwight and Cheri Johnston
Owners
602-381-0448
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