Thank You for your great and honest work.
Carla, you're vehicle came in for noise in the rear of vehicle and for strut replacement. We adjusted the rear brakes, replaced the struts and did an alignment on the vehicle. The next morning when you came in you side the vehicle was shaking when you made a hard stop. We checked the alignment which was fine and then checked the front brakes. We found that the rotors were warped causing your shaking.
We only do what our customers ask us to look at. Had you asked us to address shaking in the vehicle when you first came, we would have checked your entire brake system. But that was not your complaint. You told us the problem was in the rear of vehicle, and it was, the brakes were out of adjustment.
I am sorry that we may have had miscommunication. But that being said, we do not upsell our customers and that is why we address what the customer specifically asks for.
Thank you for your feedback. Have a nice weekend.