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Sabrina C.

Indian Trail, NC

11/25/2024

Category: Service

Horrible service ruined my credit!

In Aug 2024 I stopped here just to look at new vehicles since the lease on the car I was driving would soon expire. I was driving a Ford and was told they could take in the Ford and get me into a new lease with Hyundai. I asked several times if this was possible because Ford told me to return it to a Ford dealer. I was assured that Keffer Hyundai could take in the Ford because they owned/ had a relationship with Keith Hawthorne Ford. They checked to see what the payoff was on the Ford and said they could do it. I accepted and agreed to the deal. Two months later, Ford Motor credit is calling saying I was late with my payments, and it was being reported on my credit report. I tried explaining I turned the car in, and it was supposed to be paid off. Ford Motor Credit did not want to hear it, because their records show I was still in possession of the vehicle. I reached out to Keffer Hyundai lease manager Christopher Y. and was told he was out sick. Ok, I will check back in a few days and deal with Ford calling me. When Chris finally decides to return my call, I explain to him what Ford is saying. He says he will get back to me, he never does. I had to call him several times, and when I finally get him. He tells me I need to drive to Keith Hawthorne and sign paperwork to complete the transaction. I refused to do that; I did not lease from Keith Hawthorne why would I travel out of my way for something you should have taken care of. Chris then tells me he would call me back. Another few days go by still no call from Chris, but several calls from Ford about payment. Fed up with Chris not answering or returning my calls I returned to Keffer Hyundai. Chris was off this day and was told by another manager that he was aware of what was going on and that he would send a driver to pick up the paperwork and deliver it to my home for signature this very day. The driver never came and still no paperwork. I called Keith Hawthorne and spoke with a guy who also handled leasing. I explained to him the situation and was told there is no paperwork at Keith Hawthorne for me to sign and that everything should have been taken care of at Keffer Hyundai. He double checked the information he was telling me and assured me this could have been done over the computer system. Now I am angry, my credit has been impacted and not my fault, Chris Y. is not responding and appears not to give a damn. I go back to Keffer Hyundai, and demand Chris do something. Chris Y. then said he would write a letter explaining the mix up and that I could give it to the creditor and use it to dispute the 60-day going on ninety days late payment with all three credit bureaus. He also said the driver has not returned with the paperwork yet. I told him I already spoke with someone at Keith Hawthorne and the imaginary paperwork does not exist. Chris then proceeded to tell me he would have the letter completed in a day. I went back and still no letter and payment had still not been made. Chris Y. just seemed to not care about the stress this has caused and the numerous trips I keep making back & forth to the dealership because he will not return calls, as he so often promises. However, he did offer to reimburse me if I wanted to payoff the past due amounts not caused by me. How could I trust him at this point to make good on anything? he will not even return a call. Finally at some point in this debacle he shifted the blame to Keith Hawthorne, someone on that end had not done what was necessary to pay off the vehicle. To make this long story short, I turned my leased Ford into Keffer Hyundai in August 2024, they did not pay off my lease vehicle until October 2024. I believe they have paid all the fees and Ford has stopped calling me. To this day I still have not received the letter promised to me explaining the mix-up. I'm left to dispute this with my creditor and the credit bureau without any proof. I will never recommend anyone do business here. My next letter is to the owner

Keffer Hyundai

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