Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

433 Reviews

96% Would Recommend
Latest Review 17 days ago

Reviews


LO
Luis O.
Hammond, IN
Honda Odyssey
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/09/2017 Category: Service
Luis said this business told him he needed a part that he had already tested and knew was okay. He also asked them to leave his vehicle outside with the keys inside so he could pick it up later. However, it was not left outside and he had to wait until the next day to get it. He asked why they did not leave it outside and they told him they forgot. They also forgot to put a piece back onto his vehicle and they are taking it to him tonight.
This review was collected via phone interview by Customer Research Inc.
Bill R. from Kennedy Auto Service responded on 03/16/2017

Luis told us that he changed starter before he came here and it didn't start so he put old one back on. We determend ground cable was bad and also original starter. Luis wanted to work on it himself so he picked it up. We left lower splash shield off so he could replace starter.  Luis came back 2 days later with new starter and negative cable to have us install lower shield. Vehicle was running fine.

When customers bring in vehicles and have us do repairs we don't run into these problems. Do it yourselfers cause their own problems.

Kennedy Auto Service

DT
Davenda T.
Chicago, IL
Pontiac Vibe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/24/2017 Category: Service
Davenda said she did not have a good experience with this business. They charged her $55.00 to tow the vehicle a block away from where she was stranded on the side of the road. They charged her for the diagnosis. She said they were very insensitive and did not give her any information, regarding the price. They just wanted her to take the vehicle and leave.
This review was collected via phone interview by Customer Research Inc.
Bill R. from Kennedy Auto Service responded on 03/06/2017

The flat rate for towing like most towing services starts at 55.00.We responded quickly and brought 4 family members back in the truck.Davenda drove the veh with no water pump belt for 30 minutes.the only way to fix that veh  started at 2500.00.She towed it somewhere else.Not only did we tell her the problem we told her the water pump and belt was wasting her money

Kennedy Auto Service

BW
BRENDA W.
Hammond, IN
Dodge Charger
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/12/2016
Money stuck in seat belt.
I think you charge to much for money in seat beMoney lt repair i will never go back there i have done so much business here.

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