Kennedy Automotive Services Inc.

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910-799-4441
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Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

701 Reviews

5 star
92%
4 star
5%
3 star
<1%
2 star
<1%
1 star
<1%
98% Would Recommend
Latest Review 3 days ago

Reviews

ES
Earl S.
Randleman, NC
Suzuki Grand Vitara
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Earl said the business has great customer service.
Recommended
This review was collected via phone interview by Customer Research Inc.
RB
Robert B.
Whiteville, NC
MINI Cooper Hardtop
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Robert said the service was wonderful, as always, and he has been going to the business for several years. He likes Keith's effervescent personality, and he likes conversing with Mark.
Recommended
This review was collected via phone interview by Customer Research Inc.
FA
Fred A.
Wilmington, NC
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Fred said, this business did a good job for him.
Recommended
This review was collected via phone interview by Customer Research Inc.
TG
Tiffany G.
Wilmington, NC
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Tiffany said she appreciated the speed and accuracy of the business and the staff were very professional.
Recommended
This review was collected via phone interview by Customer Research Inc.
JN
Jac N.
Carolina Beach, NC
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Jac said the staff were knowledgeable and courteous.
Recommended
This review was collected via phone interview by Customer Research Inc.
RD
Riley D.
Wilmington, NC
Chevrolet Silverado 1500
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2018 Category: Service
Riley said it took longer than he anticipated. He did not have a ride when it was ready.
Recommended
This review was collected via phone interview by Customer Research Inc.
JG
Janet G.
Wilmington, NC
Chevrolet Aveo
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Janet said the staff are very professional.
Recommended
This review was collected via phone interview by Customer Research Inc.
RS
Ricky S.
Carolina Beach, NC
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Ricky said the experience was great. They are wonderful people, everything was good and they did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
SS
STUART S.
Wilmington, NC
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018
Trusted
I found these folks to be fair, honest and professional. I trust them and their work. I will recommend them highly.
Recommended
SM
Shelby M.
Wilmington, NC
Honda Civic Si
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Shelby said this business has good and prompt service.
Recommended
This review was collected via phone interview by Customer Research Inc.
RD
RICHARD D.
Wilmington, NC
HUMMER H3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
AC and Water Pump
Replaced ac compressor on '06 Hummer H3 and found water pump needed replacement also. Not a surprise for a 12 year old car with over 200,000 miles. Got the work done in a day and on budget.
Recommended
JV
JOHN"JACK" V.
Southport, NC
Toyota Avalon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Always honest in assessment of work needed on vehilce. Very friendly and Knowledgeable
Everyone at Kennedy Automotive have been very friendly, knowledgeable, and respectful. They warn you of potential future problems without over alarming you.
Recommended
BC
Brad C.
Wilmington, NC
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Brad said his experience with the business was good. The staff fit him in quickly and they did what he needed them to do.
Recommended
This review was collected via phone interview by Customer Research Inc.
JH
Josh H.
Wilmington, NC
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Josh said the staff is quick and prompt. They do exactly what he needs to have done.
Recommended
This review was collected via phone interview by Customer Research Inc.
JP
Joanne P.
Chesapeake, VA
Ford Excursion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Spoke with Nate. He said this business went above and beyond. They did a great job. He thanks them.
Recommended
This review was collected via phone interview by Customer Research Inc.
AH
Alexandrea H.
Leland, NC
Chevrolet Silverado 1500
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/19/2018 Category: Service
Spoke with Alexandrea. She said there was a lot of missed communication and the customer service was poor.
This review was collected via phone interview by Customer Research Inc.
Keith K. from Kennedy Automotive Services Inc. responded on 05/23/2018

First, we would like to thank Alexandrea for taking the time to speak with us after her experience at our shop. Unfortunitly, this was a parts availability problem which we could not control. What we learned fom Alexandrea was we did not verify that she had all the information she needed. Also, she also sensed frustration from us during the proceess. We have addressed how we can improve in our communications and as always we want all our customers to be 100% satisfied. 

DR
Debby R.
Wilmington, NC
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Debby said the business was very pleasant and informative. Her vehicle is running super well.
Recommended
This review was collected via phone interview by Customer Research Inc.
CH
Charles H.
Bolivia, NC
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Charles said the service was fantastic. Rich, at the front desk, was very personable.
Recommended
This review was collected via phone interview by Customer Research Inc.
MK
MARK K.
Wilmington, NC
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018
Friendly. Prompt. Professional. Reasonable.
Stopped in unannounced for an inspection. Service provided by Marc was as described above.
Recommended
JL
Jaylee L.
Fayetteville, NC
Dodge Neon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Jaylee said the business helped her with vehicle maintenance. The staff was honest with the services they were able to provide.
Recommended
This review was collected via phone interview by Customer Research Inc.
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