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Kerry Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,714 Reviews)
79
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
71
Total ReScores
4.9
ReScore Average
79
Net Promoter Score ®

Business Details

About

Kerry Hyundai offers the best in Hyundai service and maintenance. Kerry Hyundai offers the best in Hyundai service and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(859) 635-6578
Closing in 41 minutes
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (US & Canada)
7500 Alexandria Pike Alexandria, KY 41001
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,714 Reviews)

DM
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Deborah M.
Moscow, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/01/2022
0
Category: Service
New engine warranty
I got my 2015 Sonata back on April 29, 2022 after having a new engine put in it. On September 7, 2022. The engine light came on and the car lost power. I pulled over and talked to dealer and was advised to have it towed in. The service dept said it was a knock sensor. They told me they put a new one in and needed to drive it. They came back and said it tripped again. They didn't have a loaner (I bought 2 new Sonatas from Kerry. 3 weeks went by, said they didn't know what was wrong with it even after they called manufacturer. Yesterday I was told that they did not put a new knock sensor in it and that they put a lot of miles on the car and it didn't trip. Apparently their computer is not reading the problem so they won't fix it probably because the manufacturer will not reimburse the dealership. So they are going to send a single 59 YEAR OLD LADY out on the expressway with something wrong with her car. The knock sensor tripped and they haven't put a new one in it. How much can that be???? This is WRONG! The next question is date of service LOL (one space for a date) Sept 7, 2022 -Sept. 30, 2022. And nothing has been done except they have put a lot of miles on the car.
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