Kevin's North Area Transmissions & Automotive II

Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

512 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
95% Would Recommend
Latest Review about 8 hours ago

Reviews


NJ
Nathaniel J.
North Charleston, SC
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017 Category: Service
Nathaniel said he enjoyed his experience with this business. They did a really good job. The service was not long and they finished within the same day.
This review was collected via phone interview by Customer Research Inc.

SF
Steven F.
North Charleston, SC
Dodge Challenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017 Category: Service
Steven said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

DB
Donald B.
North Charleston, SC
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2017 Category: Service
Donald said the business had good customer service and the staff was very helpful with his vehicle.
This review was collected via phone interview by Customer Research Inc.

AR
Avis R.
North Charleston, SC
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2017 Category: Service
Avis said this business was up-front, honest and fair about their prices.
This review was collected via phone interview by Customer Research Inc.

TC
THEODORE C.
Summerville, SC
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017
Auto tuneup
Great and honest advice before work is yo begin on your vehicle.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 11/10/2017

We would like to thank you for your business. Please consider our repair facility for your future general maintenance or repair needs.


VG
Vertelle G.
Charleston, SC
Saturn Outlook
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2017 Category: Service
Vertelle said this business provided good repairs. They explained what was going on and they were convenient. She likes visiting them.
This review was collected via phone interview by Customer Research Inc.

SJ
Sandra J.
North Charleston, SC
Cadillac DeVille
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/27/2017 Category: Service
Sandra said she lives near this business. Kevin gave her a quote of $85 to tow her vehicle to the business. She was given a quote of $160 for the tow and the diagnostic test. When she arrived the price had increased to $227. They charged $65 for them to tow the vehicle back to her apartment. They dropped her vehicle off, and they took up 3 spaces. She had to call them back and Kevin sent the drivers out to park her vehicle correctly. A window was left down.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 11/08/2017

Our invoice records reflect that Mr. Kevin the service advisor did quote the customer $160 for a one way tow and diagnostic charge of $85.00. However  once the vehicle arrived to our repair facility the technician discovered that the vehicle had major engine and transmission issues which prevented the vehicle from being driven. At the customer's request she asked that the vehicle was towed to her residence and she declined repairs after being provided with a detailed estimate regarding the necessary repairs. Therefore the service advisor was forced to charge for an additional tow of $65 which equals the $227 charge. Which included two separate tows, diagnostic, and shop supplies. The vehicle was placed in front of the apartment number provided initially the customer was not present by the tow truck driver. Two employees at Kevin's  II after-the fact  went back and physically pushed the vehicle in the EXACT location that the customer requested. 


JL
Jasmine L.
North Charleston, SC
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017 Category: Service
Jasmine said she did not have any issues.
This review was collected via phone interview by Customer Research Inc.

MG
Melvena G.
Mc Clellanville, SC
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017 Category: Service
Melvena said they did what was necessary and went beyond that as well. They gave a great explanation of what was done and what needed to be done. The bill of the services was very detailed. Her vehicle is operating very well.
This review was collected via phone interview by Customer Research Inc.

TW
Tamara W.
South Carolina
Saturn Outlook
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017 Category: Service
Tamara said that this business was very punctual and they found out the problem with only a short wait.
This review was collected via phone interview by Customer Research Inc.

SP
SCOTT P.
Charleston, SC
Ram 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2017
Professional and friendly team
Great service and friendly team at an affordable price

GO
Glenn O.
Ladson, SC
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2017 Category: Service
Glenn said everything went well and the service was great.
This review was collected via phone interview by Customer Research Inc.

SM
Stephen M.
Charleston, SC
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2017 Category: Service
Stephen said the service was good.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 10/24/2017

Your business is greatly appreciated Mr. Mayes please consider us for your future repair or general maintenance needs .


DR
Deleon R.
Summerville, SC
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2017 Category: Service
Deleon said this business did good work and he would recommend them to anyone.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 10/24/2017

Mr. Ravenell we would like to personally thank you for expressing such confidence in our  service.


DS
Donald S.
Summerville, SC
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2017 Category: Service
Donald said this business was excellent.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 10/19/2017

Our entire staff appreciates your bussiness! Thank you!


SD
Salea D.
South Carolina
Nissan Sentra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2017 Category: Service
Salea said the staff did a good job, but they kept the vehicle for two weeks which is a long time.
This review was collected via phone interview by Customer Research Inc.

TG
TANYA G.
North Charleston, SC
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2017
Everybody always busy doing something. Nobody's standing around talking
I appreciate the staff, and the work I received on my vehicle.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 10/03/2017

Thank you for completing our survey


BB
Brandon B.
Summerville, SC
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017 Category: Service
Brandon said the business provides pretty good service in a timely fashion, and they offer friendly customer service.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 10/03/2017

Thank you!!


JS
Joe S.
Charleston, SC
Ford F-150
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/28/2017 Category: Service
Joe said he did not like the employee's attitude when he said he was upset that he was overcharged for a part. The part was $40 more than what the dealership was going to charge him. The employee explained he had to make a profit. He will not be going back.
This review was collected via phone interview by Customer Research Inc.

JL
Justin L.
Crown Point, IN
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2017 Category: Service
Justin said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 09/25/2017

Thank you