ReScore Reviews™ (1)
Our invoice records reflect that Mr. Kevin the service advisor did quote the customer $160 for a one way tow and diagnostic charge of $85.00. However once the vehicle arrived to our repair facility the technician discovered that the vehicle had major engine and transmission issues which prevented the vehicle from being driven. At the customer's request she asked that the vehicle was towed to her residence and she declined repairs after being provided with a detailed estimate regarding the necessary repairs. Therefore the service advisor was forced to charge for an additional tow of $65 which equals the $227 charge. Which included two separate tows, diagnostic, and shop supplies. The vehicle was placed in front of the apartment number provided initially the customer was not present by the tow truck driver. Two employees at Kevin's II after-the fact went back and physically pushed the vehicle in the EXACT location that the customer requested.
We do apologize for the small grease smudge on the fender, as you did bring this to our attention and gave us the opportunity to wash your vehicle before you left. The survey give us the opportunity to remedy any questions or concerns our customers have, thank you for taking the time to complete the survey.
Thank you for your kind review. We appreciate your feedback.
Thank you for taking the time to complete our on-line survey, after speaking with Ms. Gloria please take the time to re-evaluate your most recent response regarding your visit to our repair facility. Thank you again, From the Team here at Kevin's North Area Transmissions II.
Thank you for taking the time to complete our on-line survey regarding your recent visit. At Kevin's North Area Transmissions-II your TRUST is our business. We apologize you had to return the next day to ensure job completion and success. Following up with our customers is the best way to ensure complete satisfaction each and every time. Please take a moment to re-score your experience with us. Also, we would love any referrals you send to our shop, ask them to mention your name and your next major job with us will include a discount for recommending us. Thank you, THE TEAM AT KEVIN"S NORTH AREA TRANSMISSIONS II.
Please allow us the opportunity to satisfy you as a valued customer. Gloria or Shelton can assist you with the diagnostic information pertaining to your vehicle's specific needs. On 10/11/16 you brought your 2007 Dodge Charger to our shop to diagnose your check engine light and engine performance issues, citing the accelerator jerks and shutters when letting off the gas pedal. We performed an engine diagnostic code scan which generated the following results: P0016-engine cam/crank timing mis alignment bank 1, C121C torque request signal denied, C121C - EGR tube seal/throttle body/intake manifold/map sensor. Our Technician spoke with you on this day and it was determined you would need to come back and be able to drop off the vehicle which would give us an opportunity to further diagnose your issue. You were not able to stay at this time, and requested to reschedule at a later date. The codes shown on the scanner identify this could be an issue caused by several possible issues which include: timing belt/chain misalignment (timing gear), damaged crankshaft or camshaft tone wheel or pulse ring which we advised additional time was needed to inspect the timing components after the timing cover is removed, please contact us to reschedule your appointment at a time which is convenient for you. Further diagnostics are needed and you have already paid the fee. Please Contact Gloria or Shelton at 843-552-2666
THANK YOU FOR YOUR RECOMMENDATION. WE APPRECIATE YOUR BUSINESS. WE APOLOGIZE FOR THE EXTRA DAY IT TOOK TO COMPLETE THE REPAIR. REST ASSURED THAT OUR STAFF IS VERY THOROUGH AND YOU REPAIR WAS COMPLETED WITH THE UTMOST CARE AND ATTENTION TO DETAIL. PLEASE COME BY AGAIN IF YOU NEED ANY MAINTENENCE OR REPAIRS. THANKS, KEVIN
WE THANK YOU FOR YOUR RECOMMENDATION AND FOR RETURNING TO OUR SHOP TO LET US DIAGNOSE THE PROBLEM WITH THE CHECK ENGINE LIGHT COMING BACK ON. LET US KNOW IF WE CAN HELP IN THE FUTURE. THANKS AGIAN.
Our invoice records indicate that the vehicle originally arrived to our repair facility on Friday afternoon October 30, 2015. The customer was called on November 4, 2015 and was informed of the internal failure on the transmission in his vehicle. The customer was given the opportunity to make payments towards the repairs the initial payment was made on November 6th; the final payment was made on November 28th. Management was very cooperative with our first time customer and allowed the individual to make payments on his repairs over the duration of three weeks. Typically no such service is offered and customers are expected to pay for all repairs in full within 72 hours after the time of completion. The customer approved our repair facility to replace the transmission with a refurbished unit with a 90 day warranty. We were not authorized to rebuild the transmission. Unfortunately the customer was forced to bring the vehicle back in January and yes it did take us nearly two weeks to repair the customer’s transmission due to parts availability from our vendor. Despite the time that it took us to conduct the repairs while honoring the warranty with no questions asked, we stood behind our work as expected.
We sincerely apologize for the inconvenience. However in the event a delay is caused due to the parts supplier it is out of our control. Overall we hope that your were satisfied with the services received. We ask that you keep us in mind for any future repairs we promise you will not be disappointed.