ReScore Reviews™ (1)
And they forgot to put the new mileage sticker up
On behalf of the KNAT2 Management, we apologize for the quality of service you received. You will hear from our Management Team soon regarding your experience with us. We'd like the opportunity to make a better impression on you.
We are sorry to hear you have a complaint regarding the services you received here at our shop. In your particular case, the cost you paid was only for towing to our shop $65.00 and $65.00 towing vehicle back to you and $112.50 diagnostic time, the total you paid including tax $242.50. You contacted our shop and advised us at that time you believed, you had run out of gas and was told you should install a new distributor which you had done this work yourself already prior to contacting us and you were still having issues with your vehicle not running. You requested Kevin's North Area Transmission & Automotive to have your vehicle towed in and diagnose your vehicle for not running, our certified technician the internal computer of your vehicle, completed a full hour inspection of parts and confirmed you had the distributor properly installed and was not faulty. At that time our technician determined that in fact your vehicle had a major timing issue in which your vehicle jumped time while running and was not a lack of gasoline. After giving you the diagnosis of the timing issue we advised you due to the vehicles condition after the timing belt/gear assembly broke while running you have serious interference issues in your engine which is due to possible bent valves in your engine and the most cost effective method of repair at this point is to replace the engine entirely (new or used). You declined engine replacement and had us tow the vehicle back to you. The old distributor was reinstalled back on the vehicle and we handed you your new distributor back as a courtesy to you, intentions were that at least, you would be able to take it back to the store in which you bought the part for a full refund as the distributor was never your issue. We never like giving a customer the sad news that their vehicle's engine needs to be replaced, however we are always available to help our valued customers in anyway we can including going above and beyond to save you time and money. Your trust is our business. Please contact us at the shop if you need any further explanation of the issues with your vehicle 843-552-2666.
MR.MAXWELL CAME INTO OUR SHOP 2/13/16 1ST TIME CUSTOMER. HE STATED HE HAS JUST PURCHASED HIS 2003 LESABRE AND REQUESTED AN OIL CHANGE AND COMPLETE NEW PURCHASE INSPECTION. WE INSPECTED HIS VEHICLE, PERFORMED OIL CHANGE SERVICE & RECOMMENDED HE REPLACE THE LEFT & RIGHT FRONT LOWER CONTROL CONTROL ARMS AS ALL THE BUSHINGS ARE GONE. WE ONLY CHARGED MR MAXWELL $29.21 FOR COMPLETE INSPECTION & OIL CHANGE. HE DID NOT SAY HE WAS UNSATISFIED WITH OUR SERVICE WHEN HE WAS HERE AND WE HAVE NO IDEA WHY HE WOULD BE UNSATISFIED WITH THE EXCELLENT SERVICE WE PROVIDED. THANK YOU KEVIN
The vehicle arrived to our repair facility for the first time, the customer requested an oil change. Our technician discovered that the oil pan was damaged and it was urgent that it was replaced in order to not result in engine damage from the vehicle being ran low on engine oil. The drain plug on the oil pan was severely stripped. The vehicle was purchased from a used car lot who in which sold the vehicle with a limited warranty. Oil pans was not a covered item. We did explain that the vehicle had engine misfire issues as well, which were covered by the warranty company. The vehicle left our repair facility well with a new oil pan all engine misfire issued resolved installed as well with a courtesy car wash.