Kevin's North Area Transmissions & Automotive II

In reference to your statement regarding your vehicle, as you are aware, you brought us your 2001 Honda CR-V for diagnostic due to the fact your vehicle overheated and after over heating the vehicle was parked for more than 2 weeks and your vehicle would not start nor jump start.  We advised you your vehicle has extensive performance damage and has no spark due to bad spark plugs and distributor, which would need to be replaced first to allow your vehicle to be started, once the engine is engaged and running, only then can a diagnostic of the over heating issue be detected. Technician preformed Compression Test, Fuel Pressure Test, and Computerized Diagnostic. However, you declined the repairs and was charged diagnostic only for the work we preformed.  Please reference the repair order INV#25405 you signed and were given a copy of in which all this is clearly stated to you, verbally and in writing.

Thank you for taking the time to complete the survey

Thank you for taking the time to complete our survey regarding your most recent visit to our repair facility, we value you as a customer and we understand this is a sensitive subject regardless of what the vehicle might be used to transport , we cannot however take in a vehicle with pest infestation of any kind into our premises.  We apologize for any inconvenience. 

As you mentioned your vehicle wobbles at 45 to 55 miles per hour, which is due to your right front tire needing to be replaced immediately, as we advised you when you arrived the steel radial is showing, at which time you did stated you were already made aware you have a bad tire. 

Pricing is standard at our facility and if you choose to repair additional items/parts the price will modify to accommodate the additional work you are having done.  All approved by the customer of course!!  If we can be of further assistance please contact 843-552-2666.

We at Kevin's North Area Transmissions & Automotive II value each and everyone of our customers and your TRUST is our Business, however the customer comments stated above are misleading and False. 

On January 9, 2016 the above customer came into our repair facility stating she had just purchased used vehicle from used car lot and the heater was in non working condition.  The customer requested Kevin's North Area Transmission II to diagnose and repair the vehicles heater system.  After a full diagnostic was done by our certified technicians the customer was advised the heater core and thermostat needed to be replaced, all coolant hoses needed to be removed and cleaned, and the entire coolant system needs to be flushed to remove rust deposits from the lines due to a severe lack of maintenance and corrosion to the vehicle.  Extreme amounts of rust  has corroded the coolant system and the customer was given an estimated cost for repairs. 

The Customer stated she could not afford to properly the fix vehicle at this time and asked if there was any alternative method to have some type of working heat in her recently purchased vehicle.  We advised the customer we could flush the entire coolant system, replace the thermostat, and back flush the coolant hoses in a attempt to remove as much rust deposits to allow water to flow back threw the coolant system.  We advised her she could wait on replacing the heater core with hopes this cheaper repair would allow for some heat to come threw vent lines. 

The customer approved the repair at the extreme discounted price we offered and the customer was then advised this would help but not fix the vehicles heater issues as the heater core needs to be removed and replaced.  The Customer was aware and heat was blowing when she took possession of vehicle.  She did however return a few days later and advised it was not getting extremely hot, We advised her we would go ahead and give the system another flush to again remove rust deposits and corrosion threw out the coolant system to help her out.  Customer stated she was charged another hour fee for labor which is completely FALSE and slanderous to our company and the extreme generosity our service writer showed her due to her financial circumstances.

We are sorry to hear you had a complaint regarding the service you received at Kevin’s North Area Transmission & Automotive II.  Thank you for taking the time to complete our on-line survey regarding your recent visit experience.  As noted on November 22, 2016 you came to our automotive shop as a walk-in customer with a 2006 Toyota Solara SE 3.6L, V6 at which time you requested a diagnostic of the front end vibration and excessive wear on both your front tires.   Our technician diagnosed your vehicle as required recommending complete Strut Assemblies, left/right Outer Tie-Rode Ends, as well a Front End Alignment recommended after the front suspension work is completed.  You were advised of the vehicles front suspension issues and given a quote for the recommended work to be done to your vehicle if you choose to have this work completed at our automotive shop.  You paid the $45.00 diagnostic fee and your vehicle was brought out of the shop and driven up to the front door for you.

Thank you for taking the time to complete our on-line survey regarding your recent visit.  Kevin's North Area Transmissions has been made aware there was an issue with the battery in your vehicle the same day after you left our shop for an oil change, and we sincerely apologize for any inconvenience this may have caused you.  At the time of your visit, your battery was tested at our shop, and according to battery voltage standards your battery tested good at this time.  Corrosion is a common issue with battery terminals and cables, which was the major factor related to your specific case.  You did contact us and advised later the same day you replaced your battery at auto zone.  We fully refunded the $45.00 cost to check and clean the cables.  The owner was not at the shop the day you were here, however they have been notified of the circumstances and the refund given back to you.  Please expect a personal call from the owners of our shop today 11/23/16 as we would like to personally speak with you our valued customer.  Your TRUST is our business and we are always willing to go above and beyond to satisfy our customers.

CUSTOMER REQUESTED A/C SYSTEM DIAGNOSTIC AS A/C WAS NOT BLOWING COLD. I EXPLAINED OUR FEE FOR A/C SYSTEM DIAGNOSTIC & EVACUATE AND RECHARGE SERVICE PRIOR TO ANY WORK BEING DONE & CUSTOMER APPROVED. WE FOUND THE COMPRESSOR IS LEAKING FREON AND NOT WORKING. I CALLED CUSTOMER'S EXTENDED WARRANTY COMPANY TO SEE IF THEY WOULD PAY FOR THE REPAIR & WAS INFORMED THAT THE CURRENT MILEAGE ON THE VEHICLE HAS EXCEEDED THE COVERED WARRANTY PERIOD. I INFORMED THE CUSTOMER OF THIS AND CUSTOMER DID NOT WANT TO PAY THE DIAGNOSTIC FEE, EVEN THOUGH SHE HAD AGREED TO IT PRIOR TO THE DIAGNOSTIC SERVICE. OUR TECHNICIAN SPENT OVER AN HOUR CHECKING AND WORKING ON THE VEHICLE. I FEEL I AND ALL OF OUR EMPLOYEES WERE VERY POLITE AND PROFESSIONAL AT ALL TIMES WHEN DEALING WITH THIS CUSTOMER. THANKS KEVIN

MS. BRAZIL'S JEEP COMPASS WAS BROUGHT INTO OUR SHOP ON DECEMBER 1ST 2015. OUR TECHNICIAN DETERMINED THE VEHICLE NEEDED A NEW WATER PUMP & BOTH THERMOSTATS WHICH WE REPLACED AT HER REQUEST. WHEN SHE CAME IN TO PICK UP THE JEEP SHE STATED THAT SHE DID NOT HAVE THE $233 DOLLARS TO PAY FOR THE REPAIR BUT NEEDED THE VEHICLE BACK IMMEDIATELY. SHE STATED AT THAT TIME SHE WOULD COME IN TO PAY THE BILL ON DECEMBER THE 14TH. WE RELEASED THE VEHICLE WITHOUT PAYMENT WHICH IS AGAINST OUR POLICY BUT WE MADE A SPECIAL CONSIDERATION FOR HER. WHEN SHE DID NOT COME IN ON DEC 14TH & PAY AS SHE HAD PROMISED I CALLED TO ASK WHY. SHE STATED SHE WOULD BE IN DEC 21ST AND PAY FOR THE REPAIR THEN. NO SHOW AGAIN. EVERY TIME I CALLED AND POLITELY ASKED WHEN SHE WOULD COME IN & PAY THE $233 BILL SHE SAID I'LL BE IN TOMMORROW, PAYDAY, OR SOON. MS. BRAZIL FINALLY PAID THE $233 DOLLARS ON FEBRUARY 11 2016, ALMOST 2 MONTHS AFTER SHE PROMISED SHE WOULD AND AFTER NUMEROUS PHONE CALLS TO ASK FOR THE PAYMENT. I WAS ALWAYS POLITE TO HER WHEN CALLING. THANKS,  KEVIN.

THIS CUSTOMER BROUGHT HIS 2007 CHEVY IMPALA 3.5 ENGINE IN AND REQUESTED THAT WE DIAGNOSE THE CAUSE OF HIS OIL LEAK. OUR TECH DETERMINED THAT THE VEHICLES ENGINE OIL PAN GASKET WAS LEAKING. WE PROVIDED HIM AN ESTIMATE TO REPLACE IT BASED ON OUR MITCHELL 1 LABOR GUIDE WHICH CALLS FOR 5.7 HOURS LABOR TO REPLACE. IT IS REQUIRED TO LOWER THE ENGINE SUBFRAME TO REPLACE THIS GASKET. ALSO INCLUDED NEW OIL FILTER AND OIL & A 10% BOEING EMPLOYEE DISCOUNT. ESTIMATE GIVEN OF $511.59 IS A VERY REASONABLE PRICE FOR THIS TIME CONSUMING REPAIR. ANY REPUTABLE REPAIR SHOP WOULD CERTAINLY HAVE QUOTED MORE. THANK YOU.

Our repair facility spent well over an hour diagnosing this particular vehicle. The customer was unable to specify the vehicle's issue. It is difficult to diagnose an issue without being provided with specific symptoms and concerns regarding the vehicle's performance. The check engine light came on for a completely different diagnostic trouble code. There are hundreds of diagnostic trouble codes that will cause a check engine light to illuminate.

We did not alter the vehicle. The customer brought the vehicle in for transmission issues. The technician began his diagnostic procedure rechecking all fluids (engine oil, coolant, transmission fluid. brake fluid, power steering fluid, etc.) The vehicle arrived to our repair facility severely overdue for an oil change as well. At the time the vehicle only had three quarts of engine oil while the full oil capacity for the engine was only five quarts. As a courtesy and at no charge to the customer we added two quarts of engine oil.

We apologize for the inconvenience. We provide complimentary service wash on vehicles after repairs. We use microfiber towels, therefore it is impossible that our facility contributed to pre-existing paint damage beyond the vehicle's clear coat. A microfiber towel will not penetrate a vehicle's paint surface.  

The management staff at Kevin's North Area Transmissions & Automotive II sincerely apologizes in regards to your concern. A water pump was installed on your vehicle due to the fact that it was leaking coolant which would lead to the vehicle overheating. A transmission reverse engagement issue does not have direct correlation with coolant leaks nor air conditioning issues that your vehicle arrived with on the date of repairs.