Kevin's North Area Transmissions & Automotive II


Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

408 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
94% Would Recommend
Latest Review 10 days ago
Marquis T. ReScore Review on 10/27/2016
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Marquis said he was given a call but nothing else has been done.
Vehicle: Dodge Charger
Category: Service
Service Date: 10/13/2016
Review Created: 10/17/2016
This review was collected via phone interview by Customer Research Inc.

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Marquis said the business did a diagnostic for $75 and they would not tell him what needed to be repaired, only a quote on how much it would cost to fix. He would not recommend the business for the reasons already stated.
Vehicle: Dodge Charger
Category: Service
Service Date: 10/13/2016
Review Created: 10/17/2016
This review was collected via phone interview by Customer Research Inc.
Shelton M. at Kevin's North Area Transmissions & Automotive II responded on 10/24/2016

Please allow us the opportunity to satisfy you as a valued customer. Gloria or Shelton can assist you with the diagnostic information pertaining to your vehicle's specific needs.  On 10/11/16 you brought your 2007 Dodge Charger to our shop to diagnose your check engine light and engine performance issues, citing the accelerator jerks and shutters when letting off the gas pedal.  We performed an engine diagnostic code scan which generated the following results:  P0016-engine cam/crank timing mis alignment bank 1, C121C torque request signal denied, C121C - EGR tube seal/throttle body/intake manifold/map sensor. Our Technician spoke with you on this day and it was determined you would need to come back and be able to drop off the vehicle which would give us an opportunity to further diagnose your issue. You were not able to stay at this time, and requested to reschedule at a later date. The codes shown on the scanner identify this could be an issue caused by several possible issues which include: timing belt/chain misalignment (timing gear), damaged crankshaft or camshaft tone wheel or pulse ring which we advised additional time was needed to inspect the timing components after the timing cover is removed, please contact us to reschedule your appointment at a time which is convenient for you. Further diagnostics are needed and you have already paid the fee.  Please Contact Gloria or Shelton at 843-552-2666

Ashley H. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ashley said the business provided great customer service.
Vehicle: Honda Civic Cpe
Category: Service
Service Date: 01/09/2018
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
Shyrome J. on 01/04/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Shyrome said this business has great customer service, and he can get same day service.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 12/27/2017
Review Created: 01/04/2018
This review was collected via phone interview by Customer Research Inc.
Cheryl H. on 01/03/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Cheryl said the staff took a while to get her vehicle back to her, but they did a good job with everything.
Vehicle: Hyundai Accent
Category: Service
Service Date: 12/29/2017
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
Shirley J. on 12/29/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Shirley said she is satisfied with the service.
Vehicle: Ford Explorer
Category: Service
Service Date: 12/22/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
Allan T. on 12/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Todd. He said Gloria, the front desk staff member, is fantastic. She makes the process of going there very easy and simple. The service provided by this business is always spectacular.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 11/27/2017
Review Created: 12/26/2017
This review was collected via phone interview by Customer Research Inc.
Willie S. on 12/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Willie said the business had excellent customer service, and answered all his questions.
Vehicle: Kia Rio
Category: Service
Service Date: 11/29/2017
Review Created: 12/26/2017
This review was collected via phone interview by Customer Research Inc.
Hollis H. on 12/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Hollis said the customer service was great at the business. They finished in a timely manner, and they told him what his vehicle needed in the future.
Vehicle: Ford Fusion
Category: Service
Service Date: 12/16/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.
Robert J. on 12/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Robert said his experience was quick and the job was done well.
Vehicle: Mazda Mazda3
Category: Service
Service Date: 12/14/2017
Review Created: 12/19/2017
This review was collected via phone interview by Customer Research Inc.
Tennie M. on 12/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tennie said she is very happy with the service provided by this business. The staff were nice. They did a good job for a great price.
Vehicle: GMC Envoy
Category: Service
Service Date: 12/12/2017
Review Created: 12/19/2017
This review was collected via phone interview by Customer Research Inc.
Sylena G. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sylena said the staff were friendly.
Vehicle: Nissan Altima
Category: Service
Service Date: 12/09/2017
Review Created: 12/15/2017
This review was collected via phone interview by Customer Research Inc.
Jennifer K. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jennifer said the employees were friendly. They were responsive to her vehicle's needs. They were helpful with the service.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 11/17/2017
Review Created: 12/12/2017
This review was collected via phone interview by Customer Research Inc.
Tamika M. on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tamika said the people at this business were very polite, kind, and respectful.
Vehicle: Land Rover Range Rover Sport
Category: Service
Service Date: 12/06/2017
Review Created: 12/09/2017
This review was collected via phone interview by Customer Research Inc.
Greg G. on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Greg said the service was quick. The staff got him in and out within 20 minutes.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 12/06/2017
Review Created: 12/07/2017
This review was collected via phone interview by Customer Research Inc.
Velvet D. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Velvet said she goes to this business all the time and the staff are pleasant.
Vehicle: Kia Sorento
Category: Service
Service Date: 11/16/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
Tevon G. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tevon said he always gets the best service.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 11/13/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Matthew J. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Matthew said he did not have any issues with this business.
Vehicle: Scion tC
Category: Service
Service Date: 11/11/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Nathaniel J. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Nathaniel said he enjoyed his experience with this business. They did a really good job. The service was not long and they finished within the same day.
Vehicle: Mercury Sable
Category: Service
Service Date: 11/10/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Steven F. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Steven said this business provided good service.
Vehicle: Dodge Challenger
Category: Service
Service Date: 10/31/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
Donald B. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Donald said the business had good customer service and the staff was very helpful with his vehicle.
Vehicle: Volkswagen Passat
Category: Service
Service Date: 10/25/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 408 in total