Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

549 Reviews

ReScore Reviews™ (11)

ReScore
Overall Rating 3.5454582/5Overall Rating 3.5454582/5Overall Rating 3.5454582/5rating 3.5454582rating 3.5454582
Original
Overall Rating 2.18182/5Overall Rating 2.18182/5rating 2.18182rating 2.18182rating 2.18182
95% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


Verified Customer
Aniwa, WI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Always accommodating
As always the service dept. was more than accommodating!!
Grant R., Service Manager from Kocourek Hyundai responded on 11/12/2018

It was wonderful having  you in for service with your Santa Fe!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

Verified Customer
Junction City, WI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Great customer service
Everyone is always so friendly.
Grant R., Service Manager from Kocourek Hyundai responded on 11/06/2018

Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

LK
Laurie K.
Rosholt, WI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Everyone
Great place
Grant R., Service Manager from Kocourek Hyundai responded on 11/05/2018

It was our pleasure having you in for service!

Thank you

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

ND
Nicole D.
Wisconsin Rapids, WI
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Great service
I know I'm gonna be taken care of at Hyundai's service department. They always provide great service and make sure my car is running great.
Grant R., Service Manager from Kocourek Hyundai responded on 11/05/2018

Thank you for the wonderful review! It was great having you in for service with your Sonata

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

MH
Margaret H.
Rothschild, WI
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Great Service
The great customer service.
Grant R., Service Manager from Kocourek Hyundai responded on 11/05/2018

It was great having you in for service with your Tucson!

Thank you for the wonderful review

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

MT
Megan T.
Neenah, WI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018 Category: Service
1000 mile service check
Stopped in for my first service check with my new Hyundai and everyone was great to work with
Grant R., Service Manager from Kocourek Hyundai responded on 11/02/2018

It was our plesaure having you in for service. Enjoy your new Tucson!

Grant Rainville

Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

JH
Julie H.
Rhinelander, WI
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2018 Category: Service
the people
the service crew is very good
Grant R., Service Manager from Kocourek Hyundai responded on 10/29/2018

Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

MB
Melissa B.
Weston, WI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Koucerek
Will always be my dealer!
Grant R., Service Manager from Kocourek Hyundai responded on 10/29/2018

Thank you for the wonderful review! It was our pleasure having you in for service

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

EF
Erma F.
Schofield, WI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Super service 💞
They care about the customer. Listen to their needs...
Grant R., Service Manager from Kocourek Hyundai responded on 10/26/2018

It was wonderful havingyou in for service! Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

DC
Daniel C.
Weston, WI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Car Service
They always treat you great, and always get done in a timely manner.
Grant R., Service Manager from Kocourek Hyundai responded on 10/23/2018

Thank you for the great review! It was our pleasure having you and your Elantra in for service

Thank you,

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

GL
Gloria L.
Medford, WI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Great Service
Very Friendly people. On time with service
Grant R., Service Manager from Kocourek Hyundai responded on 10/22/2018

It was wonderful having you in for service with your Santa Fe. Thank you for choosing Kocourek HYundai!

Grant Rainville

Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

GS
Gary S.
Tomahawk, WI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Service
Service manager does an excellent job of keeping you informed. Work done on time.
Grant R., Service Manager from Kocourek Hyundai responded on 10/16/2018

Thank you for the wonderful review and 5 stars! It was wonderful having you in for service.

Grant Rainville

Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

RV
Roland V.
Stevens Point, WI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Great People, Great Service!
Our service visit was completed promptly and in a very timely manner.
Grant R., Service Manager from Kocourek Hyundai responded on 10/09/2018

Thank you for the wonderfuk review, it was our pleasure having you in for service!

Grant Rainville

Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

MM
Mary M.
Colby, WI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Excellent staff
Very friendly and excellent service dept,

Verified Customer
Wausau, WI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Nice and clean
Chen is excellent to work with tech did a good job.
Grant R., Service Manager from Kocourek Hyundai responded on 10/04/2018

Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

SS
Susan S.
Plover, WI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Great service always
This is the third time I have written this review! I hope this time it will accept my email address as it is current and so far your site has not taken it! I have been happy with this dealership and my Sonata. Service has been great and everyone friendly. If you want future reviews please fix this problem.
Grant R., Service Manager from Kocourek Hyundai responded on 10/04/2018

Thank you for the three attempts! It was wonderful having you in for service

Thank you,

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

DC
Daniel C.
Weston, WI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Service there is first rate.
I didn’t even have an appointment and they took care of me right away. Then call me on Monday to make sure everything was ok.
Grant R., Service Manager from Kocourek Hyundai responded on 10/02/2018

It was our pleasure having you in for service! Thank you for choosing Kocourek Hyundai!

Grant Rainville

Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

Verified Customer
Birnamwood, WI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Am
Excellent

Verified Customer
Wausau, WI
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Great customer service
Always have great service when dropping my vehicle off at Hyundai. Cheng always has excellent customer service and seems to care about his customers concerns.
Grant R., Service Manager from Kocourek Hyundai responded on 09/28/2018

It was our pleasure having you in for service with your Santa Fe.

Thank you!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

VH
Victor H.
Merrill, WI
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/26/2018 Category: Service
3 hour Oil Change?!?
I'm not one to complain, but my last two oil changes have taken 3 hours and 2.5 hours. This is borderline unacceptable. Also, this last time they rotated my tires when I clearly stated that I did not them to be done because I get them done at my tire place for free.
Grant R., Service Manager from Kocourek Hyundai responded on 09/26/2018

I appoligze for the time frame on your repairs and will be reviewing what happened as an oil change service should takes us 45 minutes to an hour. Also because of the misunderstanding on the tire rotation, you where not charged for the service.

Thank you,

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

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