Kocourek Hyundai

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715-359-5583
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Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(859 Reviews)
5 star
85%
4 star
8%
3 star
2%
2 star
1%
1 star
1%

ReScore Reviews™ (24)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
95% Would Recommend
100% Business Response
Latest Review 6 days ago

Reviews

Verified Customer
Wausau, WI
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021 Category: Service
Review
Chen is very helpful. Thanks, Chen.
Recommended
Grant R., Service Manager from Kocourek Hyundai responded on 04/13/2021

Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
BB
Barbara B.
Camp Douglas, WI
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2021 Category: Service
Great service
Excellent
Recommended
Grant R., Service Manager from Kocourek Hyundai responded on 04/12/2021

Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
Verified Customer
Wausau, WI
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021 Category: Service
Service
Great Job
Recommended
Grant R., Service Manager from Kocourek Hyundai responded on 04/02/2021

Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
GR
Gary R.
Kronenwetter, WI
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2021 Category: Service
Gary
Great service!
Recommended
Grant R., Service Manager from Kocourek Hyundai responded on 03/26/2021

Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
Verified Customer
Rhinelander, WI
2015 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/22/2021 Category: Service
Bundle up
Waiting room is very cold
Recommended
Grant R., Service Manager from Kocourek Hyundai responded on 03/23/2021

Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
RS
Randolph S.
Harshaw, WI
2021 Hyundai Santa Fe
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2021 Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/19/2021 Category: Service
Grant R., Service Manager from Kocourek Hyundai responded on 03/19/2021

Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
KB
Katrina B.
Merrill, WI
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021 Category: Service
Fantastic service!
I always have wonderful experiences with Kocourek Hyundai! Chen & the group are amazing!!
Recommended
Grant R., Service Manager from Kocourek Hyundai responded on 03/19/2021

Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
AL
Anne L.
Athens, WI
2017 Hyundai Tucson
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021 Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/18/2021 Category: Service
Grant R., Service Manager from Kocourek Hyundai responded on 03/18/2021

Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
JE
Jean E.
Stratford, WI
2021 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2021 Category: Service
Hyundai Service is 5-Star
Really convenient check-in process and great customer focus.
Recommended
Grant R., Service Manager from Kocourek Hyundai responded on 03/17/2021

Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
TF
Taylor F.
Wausau, WI
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/13/2021 Category: Service
Grant R., Service Manager from Kocourek Hyundai responded on 03/15/2021

Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
JC
James C.
Marshfield, WI
2020 Hyundai Palisade
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021 Category: Service
Re-scored, dealership did a greaat job. Not so for Hyundai
Hyundai could not supply parts in a timely manor.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/12/2021 Category: Service
No Hyundai Parts
Hyundai needs to provide parts in a timely manor.
Recommended
Grant R., Service Manager from Kocourek Hyundai responded on 03/12/2021

I appoligize that the parts took us so long to get, we always try to try all of our rescoures to get parts here as soon as possible. Sometimes concerns like this are out of our control and thank you for understanding that we tried our best to get your vehicle repaired. 

Thank you,

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
JW
Janice W.
Weston, WI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021 Category: Service
Love this place
Love going to Kocourek, because the Hyundai service team, especially Celeng is amazing! He has friendly conversations every time I go in!
Recommended
Grant R., Service Manager from Kocourek Hyundai responded on 03/12/2021

Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
MP
Mary P.
White Lake, WI
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2021 Category: Service
Chen
Chen’s exceptional customer service, and his calm and trustworthy nature are why I drive an hour and a half to get my car serviced.
Recommended
Grant R., Service Manager from Kocourek Hyundai responded on 03/04/2021

Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
Verified Customer
Eagle River, WI
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2021 Category: Service
Good
They were very polite and timely.
Recommended
Grant R., Service Manager from Kocourek Hyundai responded on 03/02/2021

Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
MS
Melissa S.
Merrill, WI
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/19/2021 Category: Service
Frustrated Santa Fe owner
New Santa Fe. Blue Link does not work when in town. Had bad battery that caused loss of ability to steer while driving. Start stop function continuously having problems. Going in for third time.
Grant R., Service Manager from Kocourek Hyundai responded on 02/19/2021

Thank you for the review Melissa. We appoligize for the problems with your Hyundai. We will be reaching out later today to discuss what we can do to help out.

Thank you,

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com