Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

538 Reviews

ReScore Reviews™ (11)

ReScore
Overall Rating 3.5454582/5Overall Rating 3.5454582/5Overall Rating 3.5454582/5rating 3.5454582rating 3.5454582
Original
Overall Rating 2.18182/5Overall Rating 2.18182/5rating 2.18182rating 2.18182rating 2.18182
95% Would Recommend
100% Business Response
Latest Review 6 days ago

Reviews


GS
Gary S.
Tomahawk, WI
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Service
Service manager does an excellent job of keeping you informed. Work done on time.
Grant R., Service Manager from Kocourek Hyundai responded on 10/16/2018

Thank you for the wonderful review and 5 stars! It was wonderful having you in for service.

Grant Rainville

Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

RV
Roland V.
Stevens Point, WI
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Great People, Great Service!
Our service visit was completed promptly and in a very timely manner.
Grant R., Service Manager from Kocourek Hyundai responded on 10/09/2018

Thank you for the wonderfuk review, it was our pleasure having you in for service!

Grant Rainville

Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

MM
Mary M.
Colby, WI
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Excellent staff
Very friendly and excellent service dept,

Verified Customer
Wausau, WI
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Nice and clean
Chen is excellent to work with tech did a good job.
Grant R., Service Manager from Kocourek Hyundai responded on 10/04/2018

Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

SS
Susan S.
Plover, WI
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Great service always
This is the third time I have written this review! I hope this time it will accept my email address as it is current and so far your site has not taken it! I have been happy with this dealership and my Sonata. Service has been great and everyone friendly. If you want future reviews please fix this problem.
Grant R., Service Manager from Kocourek Hyundai responded on 10/04/2018

Thank you for the three attempts! It was wonderful having you in for service

Thank you,

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

DC
Daniel C.
Weston, WI
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Service there is first rate.
I didn’t even have an appointment and they took care of me right away. Then call me on Monday to make sure everything was ok.
Grant R., Service Manager from Kocourek Hyundai responded on 10/02/2018

It was our pleasure having you in for service! Thank you for choosing Kocourek Hyundai!

Grant Rainville

Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

Verified Customer
Birnamwood, WI
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Am
Excellent

Verified Customer
Wausau, WI
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Great customer service
Always have great service when dropping my vehicle off at Hyundai. Cheng always has excellent customer service and seems to care about his customers concerns.
Grant R., Service Manager from Kocourek Hyundai responded on 09/28/2018

It was our pleasure having you in for service with your Santa Fe.

Thank you!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

VH
Victor H.
Merrill, WI
2011 Hyundai Sonata Hyb
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/26/2018 Category: Service
3 hour Oil Change?!?
I'm not one to complain, but my last two oil changes have taken 3 hours and 2.5 hours. This is borderline unacceptable. Also, this last time they rotated my tires when I clearly stated that I did not them to be done because I get them done at my tire place for free.
Grant R., Service Manager from Kocourek Hyundai responded on 09/26/2018

I appoligze for the time frame on your repairs and will be reviewing what happened as an oil change service should takes us 45 minutes to an hour. Also because of the misunderstanding on the tire rotation, you where not charged for the service.

Thank you,

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

TM
Thomas M.
Wausau, WI
2014 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Chen service. writer
Very good service
Grant R., Service Manager from Kocourek Hyundai responded on 09/26/2018

Thank you for choosing Kocoruek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

DK
Douglas K.
Merrill, WI
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
clean caring and considerate
I enjoy my appointments with Kocourek Hyundai because they are always friendly and do the work when they say they will. the place is clean and has a nice waiting place.
Grant R., Service Manager from Kocourek Hyundai responded on 09/24/2018

It was wonderful having you in for service! Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

DS
Donny S.
Aniwa, WI
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Clean neat professional
Great dealership.
Grant R., Service Manager from Kocourek Hyundai responded on 09/24/2018

It was our pleasure having you in for service!

Thank you

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

Verified Customer
Spencer, WI
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Kocourek
I like everyone I deal with. They are very good to me. I probably won’t buy another Hyundai tho. Not happy with my car but it is the way it is and nothing can be done.
Grant R., Service Manager from Kocourek Hyundai responded on 09/19/2018

Thank you for choosing Kocourek!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

Verified Customer
Kronenwetter, WI
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Excellent Service
Always have great customer service. Chen Lor is great!
Grant R., Service Manager from Kocourek Hyundai responded on 09/17/2018

Thank you for choosing Kocourek Hyundai for your vehicle needs. It was wonderful having you in for service!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

RW
Renate W.
Kronenwetter, WI
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Great customer service
We have owned our Hyundai Tucson for 2 years. Really appreciate the good service we receive from the team at Kocourek. Chen always is so friendly and knowledgeable about anything we ask.
Grant R., Service Manager from Kocourek Hyundai responded on 09/17/2018

It was our pleasure having you in for service!

Thank you,

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

Verified Customer
Aniwa, WI
2018 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2018 Category: Service
Great service
Friendly staff
Grant R., Service Manager from Kocourek Hyundai responded on 09/17/2018

Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

Verified Customer
Thorp, WI
2016 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Dealer
Good dealer
Grant R., Service Manager from Kocourek Hyundai responded on 09/14/2018

Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

Verified Customer
Tomahawk, WI
2014 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2018 Category: Service
Review
Service and facilities great!!
Grant R., Service Manager from Kocourek Hyundai responded on 09/12/2018

Thank you for choosing Kocourek Hyundai for your service needs!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

JD
John D.
Lac Du Flambeau, WI
2005 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Tucson Service
On time and prompt service. Comfortable waiting area.
Grant R., Service Manager from Kocourek Hyundai responded on 09/12/2018

Thank you for choosing Kocouerk Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

Verified Customer
Weston, WI
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
5
5
Grant R., Service Manager from Kocourek Hyundai responded on 09/11/2018

Thank you for choosing Kocourek Hyundai!

Grant Rainville

Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com

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