Kocourek Hyundai

Necessary services were performed with good customer service.

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Excellent service

They got me in quickly, took care of my service, and treated me great.

I was very unsure of the car I wanted when I walked into Kocourek Hyundai. Alex was amazing even, when I test drive almost every SUV on the lot.
10 out of 10 will recommend.

Choi always explain what exactly is being done on your car, and why it needs to be done.

Chen and Derrick from the service department went above and beyond to assist me with getting my vehicle taken care of .

Took a little longer than expected.

Great customer service and answer all your questions.

Oil cap not put on

We bought our car last June and recently had an appointment for routine maintenance.
We have consistently had a good experience with Kocourek Hyundai and would not hesitate to recommend them to anyone looking for a reliable place for sales and service.

I Took my car in to have a “cold weather kit” installed on my 2011Jetta TDI and all was good until I had an engine light pop up on my dash 2 months later. The first thing I did was pop the hood and look for obvious signs of something wrong. To my surprise the engine cover was missing, which is a small problem, but regardless an issue in my eyes being as the quality of work and assurance should be the best coming from a dealership. I called the shop about my issue and didn’t hear back for two weeks. I ended up going to the service guys and flat out asking them “where did my engine cover go”? I was then told I never had an engine cover, which was not true. I proceeded to ask how much is one to obtain a new one and I was told “400$ but you can go to a junk yard and find a used one” I ended up speaking to the manager and as of now nothing is resolved. The fact of the matter is, costumers should not have to worry that after there service they may have objects missing from there car in my case a “400$” engine cover or have to go out of the way and buy a part that was initially on the vehicle prior to have to having service.

Dealing with the service crew the whole time was horrific, to tell a customer that they are wrong and proceed to lie to them even without any proof to back up there false claims is at the level of professionalism of which I’d expect from a non reputable shop, but coming from the luxury brand of Audi and Volkswagen is straight up pathetic and unjustifiable.

Lessons to be learned including the following:

Remove your engine cover prior to taking car in for service, and leave it at home and re install yourself to insure no theft of said object occurs.

Be prepared to be lied to ( this one is a big one so be prepared)

Lastly bring that check book along, to ensure you have enough money to pay for the questionable, quality of work, and to pay for the new items you now have to buy for your vehicle because the ones that were on when you took the vehicle in, have now disappeared.

Would give 0 stars, however, 1 is unfortunately the lowest option.

Professional service as always.

Excellent service center with a clean waiting area and super staff. Few dealer service centers could rival Kocourek.

Great!