ReScore Reviews™ (79)
We are sorry that you r experience was not positive, and that the service took longer than anticipated. Because of the nature of your service, we needed to work with Hyundai to find a solution to your problem, as this is something that had never before been seen. Our service manager will be reaching out to you in the next couple of days to discuss this more. Thank you, and we hope to hear from you soon.
Thakn you for takng the time to leave us a review. We strive fo provide five-star service during every visit. We hope that next time you visit us, your experience will be five-star.
Thank you for taking the time to make this a priority.
Brenda and Brad Roland.
This last service was the 2nd time now that the mechanics have "over tightened" the oil plug so it's been replaced twice now... The car was in my driveway when I called hyundai about the issue. They they asked if I could tow it in for them... Sure I can, but I should not have to, it was your mechanics fault... Again, own up to it. Of ALL 4 incidences, Hyundai has failed to own up to their failures.
As for the sales people, they are great people, it's sad to see a dealership sabatoging it's sales people by using sub-par mechanics...
I am very sorry, and extremely concerned, to hear about your experiences here at Korum Hyundai. As the new Service Manager, our quality of service, and customer satisfaction, is my number one priority. I would like to speak to you regarding your visit, and to see if there is any way we can reearn your trust. I will be reaching out by phone shortly.
Korum Hyundai of Puyallup
He sincerely apologized for causing me an inconvenience and offered some discount for the next maintenance service.
I do appreciate his effort and offer very much. Thanks.
We apologize that your visit was not what you expected. We only do work that is explicitly authorized during your visit. If the 45,000 mile service was requested and we missed it, then that is our mistake. One the we would like to correct. We strive to be the best everytime. We will make this right for you. One of us will be reaching out shortly to find out how.
Have a great day,
Korum Hyundai Service Dept.
We value any and all critisism of our services, as they are how we learn what we are doing well, where we are failing, and where we can improve for future visits. There are some things, however, that we can not change, foremost being the need to inspect and diagnose a vehicle prior to ordering parts to replace under warranty. Unfortunately, the distance you live from the dealership makes that a burden that customers living closer to our location do not have to deal with. We will reach out to you by phone in short order to hopefully address some of these concerns. Thank you.
Thank you for taking the time to submit a review, we are sorry that your experience was not at the level that we would like to provide to leave a lasting positive impression.
Our customer service representative will be doing customer call follow ups and would welcome your feedback to allow us to an opportunity to make things right.
We do appreciate your patronage.
Hello. Our sales Manager has attempted to reach out to you on multiple occasions to try and resolve your issue. Please contact us at firstname.lastname@example.org so that we can discuss your review and ways that we can resolve it. Thank you.
Thank you for working with our Service Manager, and for giving us the chance to make it right!
We are so sorry that we missed the mark on fulfilling the commitments we strive for. When things do not go as planned we want to do our best to correct the cause and assure you our customer that we care and want to be the trusted, go to service department and are committed to doing our best to take care of you and your vehicle.
We will make this up to you and gain your confidence in our service once again.
Thank you for taking the time to leave us a review. I am sorry to hear you did not have a five-star experience at our dealership. We here at Korum definitely do our best to make sure you have a great experience and customer service is very important to us. We would appreciate you contacting us at email@example.com with your name and best way to reach you. Thank you.
We are so sorry for the circumstances that made you trip and visit with us less that the level of service we strive for. Bryan will be contacting you personally to review your visit and work to restore our faith in us as your servicing dealer.
Thank you. I hate giving negative customer service ratings - I prefer to go out of my way to give positive ones. Leaving the former one ended up instilling lost confidence in this service department.
U have to specify at time of booking if u r leaving the car or waiting. I assume this must be about manpower which would explain the general lack of friendliness. I do miss Subaru"s service dept
Thank you for taking the time to share your experience. We are sorry that you had a less than positive experience during your visit. We want to ensure that all of our customers receive excellent customer service, and we are sorry for falling short. It isn’t enjoyable to hear that we provided less than exceptional service, and we will be using this as a training experience to ensure that the issue is fixed. We hope to be able to earn your business again in the future. If there is anything we can do sales or service-wise, please let us know. Thank you for your feedback, we appreciate it!
Thank you for taking the time to speak with Bryan regarding your experience. We are so appreciative of the opportunity to learn and improve our operations and are excited to have the opportunity to serve you in the future. Thank you again for being a Korum customer.
Thank you for the feedback. We truly appreciate your comments and definitely want to look into your concerns. We strive to deliver quality service and apologize for not reaching that expectation. At your earliest convenience, please give our Service Department and call or send us an email at firstname.lastname@example.org. We look forward to the opportunity to find a fair resolution with you and hope to regain your confidence in us.
Thank you for taking the time out of your schedule to rescore your review and giving us the opportunity to resolve the issue, . We hope to have the opportunity to continue serving you in the future. Have a great week!
The are very professional and take care very well of your needs.
Communication should be also improved.
Thank you for reaching out. We strive to deliver quality service and apologize for not being able to reach that expectation during your visit. We would definitely like to investigate your situation further to see what happened while you were with us. At your earliest convenience, please give our Service Manager (Rich) a call at (253) 841-7606 or send us an email at email@example.com. Thank you again for your time and we look forward to hearing from you.
Thank youi for taking the time out of your schedule to rescore your review. We appreciate you giving us the opportunity to correct any issues. We hope to continue serving you in the future. Have a wonderful week!
Dustin, We apologize for the circumstances that left you feeling this way, certainly not the level of caring and service we want to provide, we will be contacting you to get more details and see what w can do to restore your faith in us. We appreciate your business.