ReScore Reviews™ (56)
Thank you for taking the time to submit a review, we are sorry that your experience was not at the level that we would like to provide to leave a lasting positive impression.
Our customer service representative will be doing customer call follow ups and would welcome your feedback to allow us to an opportunity to make things right.
We do appreciate your patronage.
Hello. Our sales Manager has attempted to reach out to you on multiple occasions to try and resolve your issue. Please contact us at email@example.com so that we can discuss your review and ways that we can resolve it. Thank you.
Thank you for working with our Service Manager, and for giving us the chance to make it right!
We are so sorry that we missed the mark on fulfilling the commitments we strive for. When things do not go as planned we want to do our best to correct the cause and assure you our customer that we care and want to be the trusted, go to service department and are committed to doing our best to take care of you and your vehicle.
We will make this up to you and gain your confidence in our service once again.
Thank you for taking the time to leave us a review. I am sorry to hear you did not have a five-star experience at our dealership. We here at Korum definitely do our best to make sure you have a great experience and customer service is very important to us. We would appreciate you contacting us at firstname.lastname@example.org with your name and best way to reach you. Thank you.
We are so sorry for the circumstances that made you trip and visit with us less that the level of service we strive for. Bryan will be contacting you personally to review your visit and work to restore our faith in us as your servicing dealer.
Thank you. I hate giving negative customer service ratings - I prefer to go out of my way to give positive ones. Leaving the former one ended up instilling lost confidence in this service department.
U have to specify at time of booking if u r leaving the car or waiting. I assume this must be about manpower which would explain the general lack of friendliness. I do miss Subaru"s service dept
Thank you for taking the time to share your experience. We are sorry that you had a less than positive experience during your visit. We want to ensure that all of our customers receive excellent customer service, and we are sorry for falling short. It isn’t enjoyable to hear that we provided less than exceptional service, and we will be using this as a training experience to ensure that the issue is fixed. We hope to be able to earn your business again in the future. If there is anything we can do sales or service-wise, please let us know. Thank you for your feedback, we appreciate it!
Thank you for taking the time to speak with Bryan regarding your experience. We are so appreciative of the opportunity to learn and improve our operations and are excited to have the opportunity to serve you in the future. Thank you again for being a Korum customer.
Thank you for the feedback. We truly appreciate your comments and definitely want to look into your concerns. We strive to deliver quality service and apologize for not reaching that expectation. At your earliest convenience, please give our Service Department and call or send us an email at email@example.com. We look forward to the opportunity to find a fair resolution with you and hope to regain your confidence in us.
Thank you for taking the time out of your schedule to rescore your review and giving us the opportunity to resolve the issue, . We hope to have the opportunity to continue serving you in the future. Have a great week!
The are very professional and take care very well of your needs.
Communication should be also improved.
Thank you for reaching out. We strive to deliver quality service and apologize for not being able to reach that expectation during your visit. We would definitely like to investigate your situation further to see what happened while you were with us. At your earliest convenience, please give our Service Manager (Rich) a call at (253) 841-7606 or send us an email at firstname.lastname@example.org. Thank you again for your time and we look forward to hearing from you.
Thank youi for taking the time out of your schedule to rescore your review. We appreciate you giving us the opportunity to correct any issues. We hope to continue serving you in the future. Have a wonderful week!
Dustin, We apologize for the circumstances that left you feeling this way, certainly not the level of caring and service we want to provide, we will be contacting you to get more details and see what w can do to restore your faith in us. We appreciate your business.
I was pleased with my conversation with Bryan - he put me at ease and made me feel like a valued customer!
I look forward to continuing our business with this dealership!!!
Thank you for extra help Bryan!
Jody, I apologize for this circumstance, I understand and certainly this is not the type of service we want to provide. fixing it right the first time is something we strive for and we obviously missed this opportunity. Bryan will be calling you to discuss what we can do to make amends and restore your faith in our desire to take care of our customers.
Iris, I apologize for the circumstances of your visit, we strive to insure a better experience. jay will contact you to assure that we can review all your concerns.
Thank you very much for bringing this to our attention. I understand our Service Manager is working with you to get this resolved. We are sorry that your experience wasn't a positive one and we look forward to fixing that.
Thank you so much for your feedback. We strive to deliver quality service and definitely want to investigate your situation further.
At your earliest convenience, please give our service department a call at (253) 841-7606 and ask for our Service Manager or send us an email at email@example.com. We truly appreciate your time and consideration in allowing us to work with you on this matter and look forward to hearing from you.
I am so sorry to hear that we missed our commitment to you on this visit. we use this feedback to improve our services and would like to resolve this. We would like to discuss this with you during our follow up phone call.