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Jessica S.

Louisiana, MO

02/27/2022

Category: Service

Wrecked our car

After nearly 4 months of our car being on this lot for repairs, we received a call from Mark notifying us that one of their technicians in the service department wrecked a car into our car. He assured us that the dealership would pay in full for any and all repairs. The car was finally repaired mechanically after 3 1/2 months of sitting on this lot, and taken to the body shop for body repairs. After being put off and told the body shop had to order additional parts, we call for an estimated time of repair directly from body shop and we were informed that they had not even received approval from Kunes insurance company. We were later contacted by their insurance company and informed that even though we were told they would cover repairs, that they will not cover repairs. Even though the damage was caused by their technician on their property in their care, custody and control they expect us to file a claim on our own insurance and suffer the hit to our insurance, suffer the financial strain, suffer the depreciation of the value of the vehicle that now will have an accident on its record. After this nightmare of an experience just for the repairs alone, now we are being td we're responsible for $8,900 worth of damage to our vehicle.

Mark H., Service & Parts Manager from Kunes Country Hyundai of Quincy responded on 03/18/2022 08:49 AM

Hi Jessica!
Thank you for giving us some feedback. Once again, I am sorry for this mishap. I am not sure where we are at with repairs as I am no longer in charge of this situation but I really do hope that we were able to get this resolved. I think you know how I felt about this and I am extremely sorry. I hope that I can earn your respect and we can move past this. Please let me know if there is anything that you ever need help with.

Thanks again Jessica.

Mark Hodges
Service & Parts Manager
Kunes Country Hyundai of Quincy
217-228-1700

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