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Kunes Country Hyundai of Quincy

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,067 Reviews)
73
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
12
Total ReScores
4.3
ReScore Average
73
Net Promoter Score ®

Business Details

About

Kunes Country Hyundai of Quincy provides the highest quality Hyundai repair and maintenance. Kunes Country Hyundai of Quincy provides the highest quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(217) 228-1700
No Business Hours Provided

Business Hours

* Central Time (US & Canada)
207 N. 36 Th Street Quincy, IL 62301
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,067 Reviews)

MM
gravatar
Margie M.
Hannibal, MO
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Change in original review
I am unable to edit my stars but please hange this to a 5 star rating. Upon later consideration I realize that the parking situation that day was not a normal day. It was just one of those days the facility was very busy. As always the service, staff, and quality was exceptional. So please edit to a 5 star as this review will not let me change it. Thank you
Mark H., Service & Parts Manager from Kunes Country Hyundai of Quincy responded on 04/05/2022 10:49 AM

Hi Margie.
Thank you for taking the time to provide us with some feedback on you most recent visit. I am sorry about the parking lot situation. You must have caught us at a really busy time. I hope that this doesn't leave a bad taste in your mouth as we try to get our customers in and out as quickly as possible but sometimes we are just simply overwhelmed due to how fast we are growing. We know that our parking lot is a bit of an issue right now and have plans in the works for a whole new building and lot to accommodate for our fast growing dealership. Tis obviously will take some time though so that being said, if you come here for any reason and there are no available parking spots by our service drive, please just pull up next to one of the garage doors and we will move it to where we need it to be. Once again I am very sorry for this and I hope that you will give me the opportunity to earn a 5 star survey as anything else really does hurt our numbers back here in service. Hopefully the service provided was top notch. If not PLEASE let me know. You have always been a great customer of ours and we really enjoy seeing you at the dealership and hope to see you again soon. 
Thanks again Margie! 
I hope you have a great day and will consider giving me a rescore. 

Mark Hodges
Service & Parts Manager
Kunes Country Hyundai of Quincy
217-228-1700
Mark H., Service & Parts Manager from Kunes Country Hyundai of Quincy responded on 04/19/2022 11:48 AM

Hi Margie!
I am resopnding back to this again in hopes that you receive the rescore this time. Please let me know if you need any assistance. 
Thanks again!

Mark Hodges
Service & Parts Manager
Kunes Country Hyundai of Quincy
217-228-1700
Mark H., Service & Parts Manager from Kunes Country Hyundai of Quincy responded on 04/29/2022 09:31 AM

Hi Margie! 
Here is the email that we just discussed on the phone. I hope that you receive it this time.
Thank you SO MUCH!

Mark Hodges
Service & Parts Manager
Kunes Country Hyundai of Quincy
217-228-1700
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