Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

214 Reviews

97% Would Recommend
Latest Review 15 days ago

Reviews


CF
CHRISTINE F.
Lancaster, CA
Mitsubishi Outlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018
Best of the best
Minor problem with the battery. Fixed and out in under 10 minutes. Even had a nice chat with Gary and Katrina.

MC
MARLON C.
Lancaster, CA
Volkswagen Rabbit
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018
Synthetic Oil Change
I always bring in my car to Lancaster Firestone for a synthetic oil change, the employees and owners are always very friendly and helpful! I would highly recommend having them service your vehicle when necessary!

BS
BRET S.
Palmdale, CA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018
Great Team !!
Everyone on the Firestone team is great to work with. The front office is very courtious and helpful. The mechanics in the back do great work.

I appreciate the honest feedback from everyone involved. And they do no try to oversell.

TG
Tom G.
Salem, OR
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018
Emergency service to diagnose and fix an oil leak
It was the weekend. My wife's 2012 Subaru Outback with 60K miles was leaking a lot of oil from the bottom of the engine and smoking when it burned on the hot exhaust. The car was drive-able, but I didn't want to go far. She called Kevin at Firestone on a Saturday. Even though they were obviously busy, he was nice to her and suggested that we bring the Subaru in the next morning. So they are open and working on Sunday. Liked that, but I was still nervous about this condition and how much this could cost if and when they could diagnose the problem.
So we left the car with them on Sunday morning. Again they were busy, but Robert checked us in. He promised to call
Late on Sunday, Robert called and explained that it took them awhile to find the leak. It wasn't anything they had seen before. Finally, they had to run the engine while it was up on the lift to see where the oil was leaking. Turns out, the oil filter had cracked or developed a pinhole and it only leaked when the engine was running. Robert recommended an oil change and said that they would clean up the engine and exhaust as best they could to get rid of the residual oil. All of this, including the troubleshooting, would be less than $100.
I couldn't believe it. Not only did they squeeze us in on a Sunday, find the problem, fix the problem, and clean the engine and exhaust, all of this came to about the cost of a high-end oil change. And we needed the oil change anyway.
So kudos to Firestone on Lancaster, Robert and Kevin for being so nice to my wife, and for getting us in on a Sunday.
We are very satisfied with this Firestone and will return.

CF
CHARLES F.
Henderson, NV
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Outstanding work
Very satisfied with service

GB
GERALD B.
Lancaster, CA
Kia Forte
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2018
Great experience
I was very pleased with the service I recieved.

CF
CHRISTINE F.
Lancaster, CA
Mitsubishi Outlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018
quick repair & info
There was a slow leak in a tire. It was repaired quickly. I also got info and price on replacing the timing belt and other maintenance needs. Jobs well done.

JG
JOSE G.
Lancaster, CA
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018
fast service ,thanks.
Good service and easy to understand information.

HR
HERLINDA R.
Lancaster, CA
Dodge Neon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2018
great customer service
They let you know what your car needs and provide the best customer service

DA
DANA/THOMAS A.
Lancaster, CA
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018
Great Service
Great service and thorough vehicle checks.

CF
CHARLES F.
Henderson, NV
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2018
In and out in a timely time
Great prices

MN
MARGIE N.
Lancaster, CA
FIAT 500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2017
Great people and service
Friendly and great service.

RF
ROBERT F.
Lancaster, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2017
work truck
Katrina was very helpful was in & out in 1 hour always great service thank you

GG
GERALD G.
Tehachapi, CA
Saturn Aura
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2017
always speedy and good service
5

CF
CHARLES F.
Henderson, NV
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2017
Knowledge in their work
Satified

GH
GARY H.
Rosamond, CA
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2017
Great Service
Bought a set of four tires, was in and out in less than an hour.

TR
TERRY R.
Kernville, CA
Chevrolet
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2017
They don't mess around they are friendly and get tight to the point.
I have been with this company for a long time. They are like family. When I go there, I know I'm going to get an honest job, honest quote. Gary and Dave will always take care of you like family.

MB
MELINDA B.
Lancaster, CA
Mercedes-Benz C300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2017
Outstanding service time after time - 20+ years of caring for my families cars
Thank you for providing consistent professional service for me and my family. As a family-run small business you truly treat your customers like family. I never feel pressured to do a repair and you always provide the rational for the repairs you are suggesting.

MM
MICHAEL T. M.
Lancaster, CA
Toyota Matrix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2017
perfect
done right the first time

PA
PEARL A.
Sherman Oaks, CA
Acura 3.2CL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2017
the people were so nice to me. did not lie, or give me service I did nor need thank you
wonderful service

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